As a company expands, its call volume – both incoming and outgoing – tends to skyrocket. Relying on personal phones to handle this surge can lead to severe consequences. At this crucial juncture, a virtual phone or an online phone number for business becomes a necessity – a lifeline for seamless communication.
Having a reliable means of communication, like a phone number or email address, is a must for any business. Setting up a free online business phone number is a smart way to establish your firm as a professional, authentic enterprise. The web is brimming with options for companies of all sizes, from fledgling start-ups to well-established corporations. So, why not tap into the power of an online phone number and give your brand the boost it deserves!
An online business phone number is a beacon of flexibility, untethered to any physical address. With the power of the internet, these numbers allow you to place and receive calls from an array of connected devices, whether it be your trusty iPad, desktop PC, or mobile phone.
Their versatility and effortless operation make them a popular choice. Even for those who may not be tech-savvy, the setup process is a breeze. Simply create an account, pick a number, opt for a suitable price plan, and download the app – voila! You are ready to go.
A Virtual Phone Number: What is it?
A virtual phone number is essentially a phone number that only exists online. You won’t be able to connect one to a landline or anything else if you receive one, but you will be able to change between multiple numbers using your smartphone or laptop.
It enables companies to have a local or toll-free number in an alternative area code so that clients can contact them at a local rate. Moreover, it can be used to set up IVR (Interactive Voice Response) features, voicemail, and call forwarding.
Virtual phone numbers come in handy in a variety of circumstances, but for the majority of individuals, the ability to place calls without disclosing their number will be helpful. However, for organisations, it’s a terrific method to quickly and cheaply set up several phone numbers without having to connect to a switchboard of any sort, whether it is virtual or not.
Signs that your organisation requires an online business number
- Prospects and clients can’t get in touch with you
- Your organisation is growing significantly
- Your personal and business calls interfere with one another
- You have both full-time and part-time employees
- The number of incoming and outgoing calls has increased
- You find it challenging to answer voicemails and missed calls
- Without advanced management solutions, you find it difficult to manage calls
How can I get an online business phone number?
It’s surprisingly simple to get a free business phone number online. Several businesses let you get one with the country or area code of your preference, sometimes even for nothing. Most of the time, all you have to do is join up, pay the cost if necessary, and start dialling.
For commercial purposes, small business owners must obtain a business phone number. Even though a lot of small business owners use their personal numbers to place and receive calls for work, this method is not the most efficient.
A unique company phone number helps you distinguish yourself from the competition. Additionally, it presents your company to your target market in a professional manner.
The steps you must take to obtain an online phone number for your business are covered here:
Researching providers is the first step in obtaining an online phone number for business. Virtual phone number providers are abundant in the market, therefore it’s crucial to evaluate their features and costs. A company that offers options like call forwarding, voicemail, and call recording is something you should look for.
Apart from the above, you should look into the service provider’s history as well as their former clients, which will help you choose the suitable providers.
Here are some of the potentials things you need to include in your research:-
- History of the Provider
- Technology they brought in giving the services
- Do they give multi channel access?
- Who are their previous & current clients
- How was their support can they give solutions in real time
- Will the provider give easy API & CRM Integrations?
- Certifications & Standards of the provider
- Reliability & Performance.
- Data Security and Business policies.
- Suitable for your business within your budget?
Indeed, the list is never ending; it all depends on what your company needs. Selecting a provider takes a lot of time and effort, and the right person must conduct the above research. What if we took care of the time and effort involved in your research?
As a cloud telephony company, MyOperator specialises in giving both virtual and online phone numbers. In India, we are one of the first companies to offer virtual phone numbers. We have been successfully providing virtual phone numbers for more than ten years and counting.
MyOperator’s investment in technology and customer-centric approach sets us apart, attracting esteemed clients such as Razorpay, Samsung, Lenskart, Mythra, and Muthoot Finance. Our proudest moment was when Prime Minister Mr. Narendra Modi used our service in his “Mann ki Baat ” broadcast. We cherish our satisfied clientele.
You can also find feedback from our clients in our testimonials, as well as on software directories like capterra, G2, and software suggest.
2. Pick a number
The next step is to choose a phone number after choosing a service provider. There are several different local and toll-free numbers available from different providers. Think about the ideal area code for your company and if you want a local or toll-free number.
Select the ideal number for your business requirements. A toll-free number is an excellent option for customer assistance, as it allows customers to contact you for free. If you require a number to sell your products, an online number would be more appropriate.
A virtual number is ideal for businesses with numerous agents who need a single number to communicate with clients. MyOperator understands this and provides all necessary services to meet your business needs. You can choose the appropriate number for your business through our portal.
It’s remarkable that with a virtual number, you can establish distinct departments within the platform, assign agents, and use a single virtual number for all of them.
3. Activate call forwarding
You must activate call forwarding after selecting a phone number. This procedure involves routing incoming calls to your virtual number to either your main office or a group of remote employees. Many service providers give a variety of call forwarding options, including forwarding to a landline, cell phone, or call centre.
Live call forwarding is a challenging task that demands advanced technology. MyOperator, however, has invested in cutting-edge technology that allows for easy live call forwarding between agents. The call will be transferred to inter-departmental agents based on their availability, reducing customer wait time.
You can create an interactive audio response system to minimize human interaction at the initial stages of the call and during call transfers. Moreover, designing the call flow in a particular way will further enhance the customer’s experience.
You can keep tabs on all of your agents’ performances, call forwarding, and other actions in the report section, which will provide concise performance summaries of your agents.
Incoming calls report on MyOperator dashboard:-
Outgoing calls report on MyOperator dashboard
4. Examine your setup
It’s crucial to test your setup to ensure everything is operating properly before using your new virtual phone number for business calls. Test calling your virtual number to make sure the call is connected and is being forwarded to the right number with good call quality.
Myoperator offers simple setup choices along with round-the-clock support from our executives who can assist you with implementation and call flow analysis.
5. Spread the word about your online phone number for business
It’s crucial to tell your customers about your virtual phone number once you’ve configured it and checked it. On your website, business cards, and any other marketing content, mention your virtual phone number. Additionally, you can use it as your company’s primary contact number.
According to research, the menubar and the footer are the greatest spots to display your virtual phone numbers, and many major businesses, like our own, have already done this.
How to Get MyOperator Online Phone Number for Business?
Dial our Virtual phone number, 92129 92129, to learn more about how we manage virtual numbers for client communications.
You can also schedule a demo with our experts, who will guide you through each feature mentioned above. SCHEDULE A DEMO