Scale Customer Success With

MyOperator + Freshdesk

Enhance customer experience, optimize workflow, and more with integrated cloud contact center and customer helpdesk solutions

Establish Trust with Verified Business Caller ID With MyOperator - Truecaller for Business

The MyOperator - Freshdesk Advantage

Engage customers with a unified helpdesk + communication solution

The MyOperator - Freshdesk Advantage

Unified Customer Data

Enable a unified view of customer data by consolidating information from different touchpoints for improved customer satisfaction.

Knowledge Base Integration

Empower your agents to access relevant information during customer interactions by integrating a knowledge base such as FAQs, articles, guides, etc.

Omnichannel Communication

Activate seamless omnichannel support by syncing customer interactions across multiple channels (call + whatsapp) for a 360° view of customer journey.

Skill-based Routing

Allow intelligent routing based on your agent skillset, enhancing interaction efficiency and reducing the need for transfers or callbacks.

Automated Ticketing/Case Updates

Automate support case/ ticketing updates within the integrated system when a customer reaches out to the contact center for faster resolutions.

Simplified Performance Tracking

Get comprehensive analytics and performance tracking across customer service and contact center operations for training and assessment.

Set-up Freshdesk with MyOperator in just Minutes!


Growth-driven Features of Contact Center & Customer Engagement Solution


Allow your agent to initiate calls on-the-go from Freshdesk/Freshsales with MyOperator app integration

Call Pop-ups

Receive incoming call pop-ups, missed call alerts, allowing agents to set reminders for outbound calls

Customer Analytics

Get insights on agent productivity, response times, customer satisfaction, and other key performance indicators.

Zero-miss Calls

Track all lost or missed calls on Freshsales/Freshdesk - MyOperator panel, even when you or your team are away.

WhatsApp Chatbot

Give your customers an omnichannel experience by integrating Whatsapp APIs and notifications in the interaction process.

Call Routing

Incoming calls are automatically routed to the concerned agent ensuring that customers receive timely responses.

Trust The MyOperator Experience. Endorsed By Customers And Experts.

Trusted by 12,000+ Customers

muthoot forex

Customer Speaks


MyOperator not only efficiently catered to our given requirements but also simplified it further with their advanced features. Our call volume remains significantly high and we really appreciate how the MyOperator solution has been steady all this while.

Anuraag Tapkir

Recruitment Manager, Amazon

ITC ABD has been using cloud telephony services of My operator from 2019 onwards. The integrated services and support offered by them are very satisfactory

Dr.Anita Sharma


MyOperator has understood our requirements and delivered the right call-messaging integration to optimize our customer engagement. Great support and easy to use product that works for our agile payment platform.

Souvik Das

Associate Product Manager, Happay

Frequently Asked Questions

We are here to answer all your questions regarding the call center solution and how it can help your business. If you have some other questions, visit our support center.

How can the unified solution of Freshdesk and MyOperator benefit my business?
By integrating Freshdesk, a robust helpdesk solution, with MyOperator, a powerful cloud contact center platform, you can streamline your sales and customer support operations. This integration allows you to handle inbound and outbound communications seamlessly across multiple channels like voice calls, WhatsApp, SMS, etc, resulting in improved customer satisfaction and sales productivity.
The unified solution of Freshdesk and MyOperator supports a wide range of communication channels, including voice calls, emails, chats, social media messages, and SMS. This omnichannel support ensures that your customers can reach out to you through their preferred channels, enhancing their experience with your business.
The integration between Freshdesk and MyOperator enables the automatic synchronization of customer information and call data. When a customer contacts your business, their details and call history are instantly available within Freshdesk, providing agents with valuable context to deliver personalized and efficient support.
Yes, the unified solution allows you to manage both voice and non-voice interactions, such as chats and WhatsApp messages, from the MyOperator platform. This centralized approach eliminates the need for agents to switch between different tools, improving their efficiency and reducing response times.
The integration of Freshdesk and MyOperator provides agents with a unified view of customer interactions. They can access call recordings, transcripts, and support tickets within a single interface, enabling them to resolve customer issues more quickly and effectively. This streamlined workflow enhances agent productivity.
Yes, the unified solution offers comprehensive reporting and analytics capabilities. You can track key metrics, such as call volume, average response time, customer satisfaction scores, and agent performance, providing valuable insights into your support operations. These insights help you identify areas for improvement and make data-driven decisions.
Absolutely! Freshdesk and MyOperator offer automation features like call routing, IVR (Interactive Voice Response), and ticket assignment rules. These automation capabilities help reduce manual effort, streamline processes, and ensure that customer inquiries are routed to the right agents, resulting in faster resolution times.
Freshdesk and MyOperator prioritize data security. They employ industry-standard security measures, including data encryption, access controls, and regular security audits, to protect your customer data. Both solutions adhere to strict privacy regulations, giving you peace of mind regarding the security of your customer information.
Yes, both Freshdesk and MyOperator are designed to scale according to your business needs. As your customer base expands and support volumes increase, the solutions can accommodate the growth seamlessly. You can add more agents, handle higher call volumes, and maintain excellent customer support even during periods of rapid growth.
Yes, both Freshdesk and MyOperator offer user-friendly interfaces and intuitive setup processes. The solutions provide documentation, tutorials, and customer support to assist you during the onboarding phase. You can quickly integrate the systems and start leveraging the benefits of the unified helpdesk and cloud contact center solution.

12,000+ Businesses Activated
200 Million Calls Enabled
4.5 Google Rating

#1 Ranked in India's Cloud Telephony Leadership Matrix

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