Unified Customer Data
Enable a unified view of customer data by consolidating information from different touchpoints for improved customer satisfaction.
Knowledge Base Integration
Empower your agents to access relevant information during customer interactions by integrating a knowledge base such as FAQs, articles, guides, etc.
Activate seamless omnichannel support by syncing customer interactions across multiple channels (call + whatsapp) for a 360° view of customer journey.
Allow intelligent routing based on your agent skillset, enhancing interaction efficiency and reducing the need for transfers or callbacks.
Automated Ticketing/Case Updates
Automate support case/ ticketing updates within the integrated system when a customer reaches out to the contact center for faster resolutions.
Simplified Performance Tracking
Get comprehensive analytics and performance tracking across customer service and contact center operations for training and assessment.
Allow your agent to initiate calls on-the-go from Freshdesk/Freshsales with MyOperator app integration
Receive incoming call pop-ups, missed call alerts, allowing agents to set reminders for outbound calls
Get insights on agent productivity, response times, customer satisfaction, and other key performance indicators.
Track all lost or missed calls on Freshsales/Freshdesk - MyOperator panel, even when you or your team are away.
Give your customers an omnichannel experience by integrating Whatsapp APIs and notifications in the interaction process.
Incoming calls are automatically routed to the concerned agent ensuring that customers receive timely responses.
MyOperator not only efficiently catered to our given requirements but also simplified it further with their advanced features. Our call volume remains significantly high and we really appreciate how the MyOperator solution has been steady all this while.
Anuraag TapkirRecruitment Manager, Amazon
ITC ABD has been using cloud telephony services of My operator from 2019 onwards. The integrated services and support offered by them are very satisfactory
Dr.Anita SharmaITC ABD
MyOperator has understood our requirements and delivered the right call-messaging integration to optimize our customer engagement. Great support and easy to use product that works for our agile payment platform.
Souvik DasAssociate Product Manager, Happay
10,000+ Businesses Activated
200 Million Calls Enabled
4.5 Google Rating
#1 Ranked in India's Cloud Telephony Leadership Matrix