Toll-free Number + Multi-level IVR Solutions
Scale inward enquiries to your NGO with a branded toll-free number.
Efficiently manage donations or volunteer initiatives streamlining the communication process through multi-level, automated IVR.
Cloud Call Center
Running a 24/7 helpline? Scale it to handle any number of enquiries, connect hundreds of volunteers through MyOperator Cloud Call Center software
Attend donation or volunteer interactions 24x7 by setting up personalized responses based on specific use cases.
Use WhatsApp to provide instant updates, reminders, and location changes during volunteer-driven events or projects.
Circulate petitions and important advocacy information, rallying supporters to raise their voices for relevant causes.
Number Masking Solutions
Ensure the confidentiality of both volunteers and agents during phone interactions using a two-way number protection solution.
Ensure maximum data protection with an ISO/EIC 27001:2013 certified solution, compliant with the guidelines of Information Security Management System.
Establish a strong brand reputation with the Truecaller verified badge, boosting the chances of call pick-ups and engaging in meaningful conversations.
Missed Call Solutions
Allow your donors/ patrons to give a missed call for registration or petition purposes and automatically trigger a response via callback, SMS, or WhatsApp.
Outbound Calls and SMS
Communicate donation or volunteering needs through automated call blasts, get alerts with SMS-call integration, and so much more.
Run marketing campaigns, share images, videos, and success stories to update donors about how their support drives positive change.
For our Organization, we are using the services of MyOperator for the first time & the experience has been quite good! This is the basis of their communication and their coordination skills. Overall feedback for MyOperator is Brilliant.
- Art of Living
MyOperator's service is really nice and helpful for us. We have been using this software for the last 3 years for our office regular use and Ganga Quest and CLAP4Ganga program.
- Rajan, Accounts & Admin Officer, Tree Craze Foundation
How Art of Living Amplified Reach Through MyOperator Tollfree Numbers and IVR
NGOs, alongside offering wellness to society, also need to
create a trustworthy image and spread their mission actively. Usually, NGOs are
constrained by a restricted budget and thus, have to face a lot of challenges that are
not easily resolvable.
They also needed a solution that could help them address their problems for a wider audience without causing any significant load on the capital and human resources.
This integration helped Art of Living in:
Increased trust and accessibility for Art of Living followers
24*7 availability for callers.
Easy promotion amongst target audience.
How MyOperator helped Tree Craze Foundation set up an NGO helpline and maximize social impact
Tree Craze Foundation required a virtual number and a call management system for their incoming and outgoing calls so they could trace their callers and build a comprehensive database of them. MyOperator offered them a full-featured call management system comprising an IVR, Virtual phone number and Dialer app.
Effective agent monitoring with a real-time updated report
Gaining timely follow-up on missed calls
Able to implement timely improvements in their team performance
Auditing phone calls effectively
A single toll-free number for your NGO will serve as a central hub, efficiently managing donor inquiries, volunteer coordination, and program updates.
Empower your NGO's reach with a Multilingual IVR, offering callers information and assistance in diverse languages, fostering inclusivity and accessibility for all.
IVR + SMS
Elevate NGO engagement with IVR + SMS. Guide supporters through interactive voice menus and follow up with informative SMS updates, ensuring impactful communication.
Boost your NGO's efficiency through seamless CRM integration, ensuring personalized engagement and streamlined management of donor relationships and campaigns.
Enhance your NGO's brand credibility with Truecaller integration, displaying verified information to supporters, building trust, and fostering transparent communication.
Streamline your NGO processes with smart automation, enabling efficient handling of tasks like donor follow-ups and event reminders, allowing your team to focus on impactful initiatives.
Ensure round-the-clock support for your NGO's supporters and stakeholders, offering assistance whenever needed, and reinforcing trust in your mission.
Live Analytics and Reports
Gain real-time insights into donor engagement, campaign effectiveness, sales & customer service performance for better decision making.
Elevate your NGO's outreach with a WhatsApp solution, connecting supporters through interactive chats, real-time updates, and personalized engagement for greater impact.
- Efficient Communication: IVR and cloud telephony streamline communication by automating call routing and handling, ensuring that donors, volunteers, and stakeholders are efficiently directed to the right department or information.
- Enhanced Donor Engagement: These technologies provide personalized greetings and interactive menus, giving donors a professional and customized experience when interacting with your NGO. This fosters stronger donor relationships and trust.
- 24/7 Availability: IVR and cloud telephony allow your NGO to provide round-the-clock support, ensuring donors and stakeholders can access information and support at any time, increasing satisfaction.
- Real-time Updates: Cloud telephony enables instant SMS alerts for donors, volunteers, and supporters, keeping them informed about events, campaigns, and important updates in real time.
- Optimized Volunteer Coordination: Cloud telephony assists in coordinating volunteers by sending event reminders, task assignments, and updates, ensuring efficient volunteer management.
- Cost Savings: By automating call handling and utilizing cloud-based solutions, your NGO can reduce operational costs associated with traditional phone systems and physical infrastructure.
- Scalability: Cloud-based solutions offer scalability, allowing your NGO to easily adapt as your organization grows or during peak engagement periods, without the need for significant hardware changes.
- Multi-channel Engagement: WhatsApp integration expands your communication options, offering instant messaging for quick interactions, as well as sending images, videos, and documents to convey information effectively.
- Data-Driven Decision-Making: These technologies provide analytics and reporting tools that offer insights into call trends, campaign effectiveness, and donor engagement, aiding data-driven decision-making.
- Increased Impact: By optimizing communication and engagement with supporters, volunteers, and stakeholders, IVR, cloud telephony, and WhatsApp software help your NGO amplify its impact and achieve its mission more effectively.
10,000+ Businesses Activated
200 Million Calls Enabled
4.5 Google Rating
#1 Ranked in India's Cloud Telephony Leadership Matrix