Complete Call + WhatsApp Solution For the NGO Sector

The cloud contact center solution provides features like omnichannel communication, personalized interactions, and real-time analytics. This enables NGOs to connect with donors seamlessly and understand their preferences better, leading to higher donor retention rates and improved engagement strategies.

Absolutely, this solution simplifies volunteer coordination through automated communication, task assignments, and performance tracking. NGOs can effectively engage volunteers, ensuring they stay informed and motivated to contribute to the organization's mission.

Yes, awarded as the ‘Best Ease of Use’ Software by Capterra, this user-friendly cloud-based platform is designed with intuitive interfaces and user-friendly features. Non-technical staff can quickly adapt to its capabilities, reducing the learning curve and ensuring smooth adoption.

Of course, it does. Ensure seamless integration capabilities, allowing your NGO to synchronize their communication data with existing systems. This assures a comprehensive view of interactions and enables more informed decision-making.

Privacy is paramount for us. MyOperator cloud contact center solution adheres to strict security protocols, including encryption, access controls, and compliance with data protection regulations, and it is in complete compliance with the requirements of Information Security Management System ISO/EIC 27001:2013.

Using IVR (Interactive Voice Response), cloud telephony, and WhatsApp software in your NGO business offers several advantages that can enhance communication, engagement, and overall impact:

• Efficient Communication: IVR and cloud telephony streamline communication by automating call routing and handling, ensuring that donors, volunteers, and stakeholders are efficiently directed to the right department or information.
• Enhanced Donor Engagement: These technologies provide personalized greetings and interactive menus, giving donors a professional and customized experience when interacting with your NGO. This fosters stronger donor relationships and trust.
• 24/7 Availability: IVR and cloud telephony allow your NGO to provide round-the-clock support, ensuring donors and stakeholders can access information and support at any time, increasing satisfaction.
• Real-time Updates: Cloud telephony enables instant SMS alerts for donors, volunteers, and supporters, keeping them informed about events, campaigns, and important updates in real time.
• Optimized Volunteer Coordination: Cloud telephony assists in coordinating volunteers by sending event reminders, task assignments, and updates, ensuring efficient volunteer management.
• Cost Savings: By automating call handling and utilizing cloud-based solutions, your NGO can reduce operational costs associated with traditional phone systems and physical infrastructure.
• Scalability: Cloud-based solutions offer scalability, allowing your NGO to easily adapt as your organization grows or during peak engagement periods, without the need for significant hardware changes.
• Multi-channel Engagement: WhatsApp integration expands your communication options, offering instant messaging for quick interactions, as well as sending images, videos, and documents to convey information effectively.
• Data-Driven Decision-Making: These technologies provide analytics and reporting tools that offer insights into call trends, campaign effectiveness, and donor engagement, aiding data-driven decision-making.
• Increased Impact: By optimizing communication and engagement with supporters, volunteers, and stakeholders, IVR, cloud telephony, and WhatsApp software help your NGO amplify its impact and achieve its mission more effectively.

Incorporating these technologies can lead to improved communication efficiency, better engagement, and a stronger connection between your NGO and its stakeholders, ultimately contributing to the success of your organization's initiatives.

The cost of IVR/ call management software is determined by the volume of calls received, the number of agents mapped behind, and a few other factors. Our detailed pricing can be found here.

You can reach us at 9212992129 or by email at hello@myoperator.com. You can also sign up for a free trial here and we'll call you back.