Cloud call center solution provided by MyOperator is a cloud-based solution that enables support and sales teams to manage inbound and outbound business calls efficiently and remotely.

The basic features of MyOperator cloud call center include call tracking, call recording, toll-free number integration, virtual number integration, multi-level IVR, detailed call reports, call masking, CRM integration, outbound dialer, and more.

Call center solution provided by MyOperator is designed using modern cloud telephony technology and provides state-of-the-art call center features that make it one of the best cloud call center solutions.

Cloud-based call center solutions connect your sales and support agents on an online system using cloud telephony technology. So, incoming calls are routed to the mobile phones of support agents, while sales agents can make outbound calls with the click-to-call facility.

Yes. Using MyOperator call center solution, you can switch from landlines or traditional PBX systems to cloud-based cloud call center solutions..

MyOperator call center solution services start at INR 1249 per month. For more information on cloud call center solution prices, please check the call center pricing page.

The entire set up of the call center solution is done online and takes only a few minutes to complete. To set up a call center solution for your business, you can sign up online or call MyOperator support team at +91 92129 92129.

Compared to landlines and traditional PBX systems, cloud-based call center solutions are very inexpensive, manage calls more efficiently, provide access to modern cloud telephony features, and support distributed teams.

Sure. You can sign up for a 3-day free trial of call center solutions provided by MyOperator. With your demo account, you can set up a cloud call center solution for your business and see how it works.

Yes. We can connect your old business numbers with the contact call center solution. So, you can keep using your old business numbers as well.

The entire set up of the call center solution is cloud-based and done online. It takes only a few minutes to complete the cloud call center solution set up. Once you contact the MyOperator team, your account can be set up in less than one business day.

Of course. MyOperator remote call center software is cloud-based and enables your agents to work from anywhere and you to monitor their performance in real-time.

Hosted call center solution with zero capex

The call center solution provided by MyOperator is hosted in cloud. Built with cloud telephony technology, it neither needs any capital expenditure nor any hardware set up. With MyOperator cloud call center, you can get your call center up and running in a few minutes. Such a cloud call center solution works well on your phone, tablet, as well as PC. The best part is that it is continuously updated over the cloud, just like your mobile applications, and doesn’t need any work regarding the maintenance or managing updates. Thanks to its app-like interface, even a person with zero technical knowledge can efficiently use the MyOperator call center solution with zero to minimal training.

Inbound + Outbound: 2-in-1 solution

MyOperator cloud call center solution is deliberately designed to work as an inbound as well as an outbound call center. Depending on your business needs, you can use it as an inbound call center, outbound call center, or both. Either you need an inbound solution to provide top-notch support to your customers or outbound solution to make cold calls to your business prospects, MyOperator call center solution can get the job done. With automatic call distribution functionality, call center solution makes the call handling process smoother and faster. With the click-to-call feature, sales agents can make outbound calls on a click without manually dialing up the number.

Built-in virtual receptionist to handle large call volume

Integrated with the Interactive Voice Response (IVR) system, the cloud call center solution provided by MyOperator also works as a virtual receptionist. When a customer calls on your business phone number, they are presented with an IVR menu. Depending on their inputs, they are connected with the support agent of the appropriate department. Virtual receptionist capabilities of call center solutions remove the need to transfer incoming calls to the right agent manually and enable smooth handling of a large number of calls. A virtual receptionist can also handle calls when your support agents are away. The virtual receptionist brings automation in business calls management and reduces the on-hold time with faster on-call resolution.

Capture business opportunities with a 100% response rate

You will agree that every call from a customer or prospect is a business opportunity. Missed calls mean missed opportunities for business. To ensure a 100% response rate, MyOperator cloud call center provides a dedicated system to manage missed calls. In the first place, our call center solution attempts to connect the incoming calls to all available agents. If no agent is available, the caller is provided with the option to leave a voice message, and such missed calls are added in the follow up queue. When your agents are back, they can go through the follow-up queue and make sure that all missed calls are answered. Response to all incoming calls means higher customer satisfaction and zero missed opportunities.

Call center offers primarily one channel of communication to your customers. While contact center offers advanced omni-channel contact channels including text/ SMS/ WhatsApp/ Chat.

MyOperator provides advanced call management with multi-channel integrations including SMS/ WhatsApp. It also connects with any CRM solution and gives advanced AI-powered reporting to give you a contact center solution.

For any queries regarding call center solutions for your business, please call the MyOperator support team at +91 92129 92129.