The Smartest WhatsApp Platform For Your Business
No-code Automation
Configure no-code chatbot to reply to queries and automate workflows. Reduce dependency on agents.
Auto-actions
Add auto-actions to intelligently route chats to respective human agents for critical resolutions
Multiple Live Chat Users
Have several team members operate the same WhatsApp Business Number's live chat support
Smart Chat Routing
Filter chats based on tags, campaigns, and attributes to aid in smart agent chat routing
Custom Integrations
Integrate with any workflow through smart API framework.
Omni-channel
Build your communication on one platform combining SMS, WhatsApp and Voice
Instant Import and Broadcast
All of your contacts can be effortlessly imported, and you can instantly broadcast approved messages.
Bulk Outreach
Send WhatsApp messages to thousands of people in just a few seconds
Personalisation
Personalise notifications and send them based on custom events like abandoned carts.
Real time analytics
You can access real-time analytics for deliveries, read rates, and more on the dashboard
Custom Reports
Combine reports from multiple campaigns across channels - Voice, SMS and WhatsApp
QR Code Payments
Create/enable QR-code based payments for your customers.
UPI Integration
Integrate UPI based payments with your customer chatbots.
Secure Transactions
WhatsApp ensures protected payments with encryption and authentication.
The Smartest WhatsApp Platform For Your Business
Smart Chat & Chatbot
No-code Automation
Configure no-code chatbot to reply to queries and automate workflows. Reduce dependency on agents.
Auto-actions
Add auto-actions to intelligently route chats to respective human agents for critical resolutions
Multiple Live Chat Users
Have several team members operate the same WhatsApp Business Number's live chat support
Smart Chat Routing
Filter chats based on tags, campaigns, and attributes to aid in smart agent chat routing
API Integrations
Custom Integrations
Integrate with any workflow through smart API framework.
Omni-channel
Build your communication on one platform combining SMS, WhatsApp and Voice
Advanced Analytics
Real time analytics
You can access real-time analytics for deliveries, read rates, and more on the dashboard
Custom Reports
Combine reports from multiple campaigns across channels - Voice, SMS and WhatsApp
Bulk Marketing Campaigns
Instant Import and Broadcast
All of your contacts can be effortlessly imported, and you can instantly broadcast approved messages.
Bulk Outreach
Send WhatsApp messages to thousands of people in just a few seconds
Personalisation
Personalise notifications and send them based on custom events like abandoned carts.
WhatsApp Payments
QR Code Payments
Create/enable QR-code based payments for your customers.
UPI Integration
Integrate UPI based payments with your customer chatbots.
Secure Transactions
WhatsApp ensures protected payments with encryption and authentication.
Why MyOperator
Trusted by 12,000+ brands including Happay, Razorpay, Amazon and more
Omni-channel- One platform for voice, SMS and WhatsApp
24/7 support and dedicated account management
Customer Speaks
MyOperator has understood our requirements and delivered the right call-messaging integration to optimize our customer engagement. Great support and easy to use product that works for our agile payment platform.
Souvik Das
Associate Product Manager, HappayPlans and Pricing
(per conversation)
How MyOperator WhatsApp API Platform Works
Other MyOperator Campaign Management Solutions Trusted by Our Customers
Frequently Asked Questions
We are here to answer all your questions regarding WhatsApp and how it can help your business. If you have some other questions, visit our support center.
What is MyOperator WhatsApp API and how does it work?
To use the WhatsApp API, businesses must first apply for and be approved for a WhatsApp Business Account, and then connect their systems to the API using the appropriate API client. Once connected, businesses can use the API to send and receive messages, manage conversations, and track metrics.
How can I integrate the WhatsApp API into my business or application?
- To use the WhatsApp API, you'll need to have a WhatsApp Business Account. You can apply for one on the WhatsApp Business website. Once you've been approved, you'll need to set up your account, including linking it to a phone number and adding business information.
- You'll need to obtain an API client, which is a software component that allows you to connect to WhatsApp's servers and access the API. You can either create your own client, or use one of the pre-built clients offered by WhatsApp partners.
- Once you have an API client, you'll need to connect it to the WhatsApp API. This typically involves providing the API with your WhatsApp Business Account information, as well as any other required credentials.
- Once connected, you can start using the API to send and receive messages, manage conversations, and track metrics. You'll need to implement the various API calls and functions in your own application or system.
- Before going live with the integration, it's important to thoroughly test the integration and make sure that it is working as expected. Once you're satisfied with the integration, you can launch it to your customers.
It is important to note that if you are planning to use WhatsApp Business API, you'll need to have a WhatsApp Business Account, and must be accepted into the WhatsApp Business API program, which may require you to have a certain level of customer engagement, and meet certain technical requirements.
What are the benefits of using the WhatsApp API for customer communication?
There are several benefits of using the WhatsApp API for customer communication:
- Reach: WhatsApp has over 2 billion active users globally, which provides businesses with a large audience to reach out to.
- Convenience: WhatsApp is a widely used messaging platform that is available on multiple devices and platforms, which makes it easy for customers to communicate with businesses.
- Personalization: The WhatsApp API allows businesses to personalize their communication with customers by using features such as message templates, rich media support, and end-to-end encryption.
- Automation: The WhatsApp API allows businesses to automate certain aspects of their communication with customers, such as sending reminders, confirmations, and notifications.
- Cost-effective: WhatsApp communication is usually free of charge for end-users, it can be a cost-effective way for businesses to communicate with their customers, especially when compared to other forms of communication such as SMS or phone calls.
- Engagement: WhatsApp's real-time messaging capabilities allow businesses to quickly and easily engage with customers, which can help to build stronger customer relationships.
- Easy to Track: The WhatsApp API provides businesses with metrics and analytics that can help them track the effectiveness of their communication, and make data-driven decisions about their messaging strategy.
- Multi-language Support: WhatsApp support multiple languages, which can help businesses to better serve customers in different regions and countries.
It is important to note that WhatsApp communication is subject to WhatsApp Business Policy, and it is important to make sure that your communication comply with the policy to avoid any account suspension or termination.
How can I get started with MyOperator WhatsApp API?
Can I use the WhatsApp API to send automated messages?
WhatsApp has strict guidelines on the types of automated messages that can be sent through the API. For example, you are only allowed to send automated messages for specific purposes such as sending transactional messages such as order confirmations, appointment reminders, and delivery notifications. You are not allowed to send promotional or marketing messages using automated messages.
Additionally, WhatsApp requires that businesses using the API to have a way for customers to opt-out of receiving automated messages, and to honor opt-out requests promptly. It is also important to note that WhatsApp has an account suspension policy and if you are found to be sending automated messages that violate WhatsApp's terms of service, your account may be suspended or terminated.
In summary, while it is possible to send automated messages through the WhatsApp API, you need to be aware of the guidelines and limitations, and make sure that your communication comply with WhatsApp Business policy to avoid any account suspension or termination.
How can I ensure that my messages sent through the WhatsApp API comply with WhatsApp's terms of service?
To ensure that your messages sent through the WhatsApp API comply with WhatsApp's terms of service, you should:
- Review WhatsApp's Business Policy: WhatsApp's Business Policy outlines the types of messages that are allowed and prohibited on the platform. Make sure that you understand and comply with these guidelines when sending messages via the WhatsApp API.
- Use Opt-in and Opt-out Mechanism: WhatsApp requires that businesses using the API have a way for customers to opt-in to receiving automated messages, and to honor opt-out requests promptly. Make sure you have a clear and easy-to-use opt-in and opt-out mechanism in place.
- Identify yourself: When communicating with customers via WhatsApp, it is important to clearly identify yourself as a business and provide a way for the customer to contact you if they have any questions or concerns.
- Use Templates: WhatsApp has a template feature that allows businesses to send predefined messages with specific variables, this feature is useful for sending transactional messages like order confirmations, appointment reminders, and delivery notifications.
- Monitor and Track: Monitor and track the messages you are sending via WhatsApp API, keep track of the types of messages you are sending, the frequency, and the response rate.
- Keep records: Keep records of the messages you are sending, the customer's opt-in and opt-out status, and any other relevant information.
How many FREE MyOperator WhatsApp API trials can I claim?
Can I use the WhatsApp API to send messages to customers outside of WhatsApp?
The WhatsApp API allows businesses to communicate with their customers through WhatsApp, by providing businesses with access to WhatsApp's messaging features, such as rich media support, message templates, and end-to-end encryption. To use the WhatsApp API, businesses must have a WhatsApp Business Account, and the customer must have a WhatsApp account as well, which is tied to a phone number. If you want to send messages to customers outside of WhatsApp, you'll need to use other messaging platforms or channels like SMS, Email, or social media messaging.
It is important to note that WhatsApp's terms of service do not allow sending unsolicited messages to customers, even if they have opted-in to receive messages from you. Also, WhatsApp's Business Policy does not allow sending messages to customers who have not initiated the conversation with you, and you should only send messages to customers who have given their consent.
Are chatbot set-up costs included in pricing?
How can I prevent my WhatsApp Business account from getting restricted?
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