Virtual Call Center Software & Services

Trusted by 12,000+ Customers

What is a Virtual Call Center Software Program?

Virtual call center or remote call center software is a cloud-based call center solution that connects sales and support agents working remotely and enables them to attend incoming customer calls and make outbound calls using their mobile phones. Built with cloud telephony technology, you can set up a virtual call center in India for your business in a few minutes online.

Set up your own remote call center software with virtual call center software in a few minutes.

Give your sales and support team members the freedom to work from anywhere.

100% cloud-hosted solution. No need to spend a penny on hardware.

Manage the entire team remotely with the admin panel, real-time call analytics, and performance reporting.

100%

Online remote call center software setup

24*7

On-call support

12,000+

MSME & Enterprise Customers

Start Free Trial of Virtual Call Center

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Virtual Call Center Benefits

Say Goodbye to Geographical Limitations

Traditional call center systems need agents to come to the office to take care of business calls. Not anymore. The best virtual call center software can connect agents from different geographical locations and manage calls from anywhere. Using virtual call center solutions, you can hire talented agents irrespective of the area and enjoy a wider talent pool. If you provide customer support in different time zones and languages, the location-independence feature makes a virtual call center even more critical for your business. Now you can hire local agents for every location and connect them to your virtual call center in India.

Support Remote Working with Virtual Teams

Virtual call center software program forward the incoming customer calls on the mobile phones of your sales and support agents. To attend calls, they don't need to stick to come the office and stick to their desk anymore. With the MyOperator Dialer App, which works with the virtual call center software, your agents can make outbound calls on-the-go, working remotely from anywhere, anytime. The ability to manage inbound and outbound calls on the phone makes it super easy to build virtual teams and get the benefits of remote working for your business and staff members.

Improve Staff Productivity and Uptime

Virtual call center software is powered by VoIP technology. With 99.9% uptime, it assures much higher business continuity than traditional call centers, which makes them more reliable for managing calls. You can also integrate a virtual call center with different applications and CRM software used by your teams. These integrations allow your executives to see customers' account history in one place and save time otherwise spent juggling through multiple apps. A unified interface enables them to provide better support to customers at a faster pace and take care of more customer queries in less time. With remote call center software working perks, you'll also have higher chances to retain your talented employees.

Zero Capex. Zero Hardware. 100% Cloud.

To set up an inbound call center in India for your business, you don't have to spend any money on capital expenditure. Virtual call center solutions are fully hosted and managed in the cloud and need no hardware setup cost. MyOperator also handles all the regular maintenance and updates tasks right in the cloud, and you get the best virtual call center software at zero maintenance cost. No initial investment requirements, zero maintenance cost, and flexible pricing depending on usage make virtual call center software a no-brainer solution for every business that needs a call center solution.

On-Premise call center

Need heavy investment in hardware and office space.
Doesn’t support virtual work from home call center. Employees need to come to the office to attend calls.
Geographical limitation: Can hire agents from locations nearby your office call center.
Poor integration with other business applications and software.

Virtual call center

Need no investment in hardware. 100% cloud-based.
Support remote call center software working. Employees can attend calls working from home, office, or anywhere.
No geographical limitation: Hire agents from any location.
Well integrated with other business apps and software, improving staff productivity.

Virtual call center features

Click to Call

Make outbound calls efficiently with one click without the need to manually dial-up the prospect mobile numbers.

Live Call Transfer

Transfer the ongoing support line from one agent or department to another without disconnecting the phone call.

CRM/Whatsapp Integration

Integrate with CRM, WhatsApp API, or other tools for maximum team productivity.

Remote/Hybrid Teams

Set up & manage remote teams of sales and support agents by empowering them to manage business calls from any place.

Call Masking

Ensure the privacy of your customers as well as support agents by hiding their personal numbers from each other.

Live Panel

See the real-time activity of the entire virtual call center in one place including agent performance, call logs, and call analytics.

Outbound Calling

Make automatic outbound calls to your potential customers or clients and get faster response with IVR inputs.

Toll-free Calls

Integrate your call center solution in India with toll-free service to let customers and prospects call you for free, anytime.

Call Queue

Reduce call abandonment with smart call queue, quickly connecting customers with available agents.

Professional Number

Build a better brand image with a professional business number as your callers connect with you at zero calling cost.

Multi-level IVR

Add multiple departments and custom voice greetings to your IVR menu as per your unique business requirements.

Recorded Conversations

Ensure better training of your sales and support team by using the recordings of your agent’s interaction with customers.

Choose The Platform Trusted By Thousands Of Businesses

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Experience the MyOperator Difference

Premier Customer Support

At MyOperator, we ensure round-the-clock support for all customers. We treat every call as an opportunity to solve a problem for our customers and strengthen our relationships. That’s how we have won and continue to maintain the faith that 12,000+ brands bestow upon us for their business calls management. As a MyOperator customer, you will be entitled to our premier customer care, 24*7. Whenever you need technical help, need to add a new feature, or need any help with your virtual call center software program, you can always call us at +91 92129 92129 and our customer support team will stand by you with a solution.

Smart Features: Virtual Call Center in India

Virtual call center solutions provided by MyOperator come with rare cloud telephony features. Live call transfer facility and 99.99% uptime are two of them. With live call transfer, your agents can refer customers to other agents without disconnecting the call. The resolution of customer issues on a single call leads to a higher satisfaction rate. MyOperator’s virtual call center software is powered by the cloud. You neither have to set up any hardware nor spend money on capital expenditure. MyOperator provides instant setup of virtual call center solutions. Once you sign up, our team will set up a virtual call center software for your business in less than one business day.

Customer Speaks

MyOperator not only efficiently catered to our given requirements but also simplified it further with their advanced features. Our call volume remains significantly high and we really appreciate how the MyOperator solution has been steady all this while.

Anuraag Tapkir

Recruitment Manager, Amazon

ITC ABD has been using cloud telephony services of My operator from 2019 onwards. The integrated services and support offered by them are very satisfactory

Dr.Anita Sharma

ITC ABD

Apollo Healthcare - MyOperator Success Story

How MyOperator Enhanced Apollo Healthcare's Operations with Virtual Numbers and IVR Services

Featured Blogs And Guides

How to Choose the Best Call Center Software

Virtual Call Center Software: Everything you need to know

Cloud Contact Center vs On-Premise Call Center, Which is Suitable for your Business

Frequently Asked Questions

We are here to answer all your questions regarding the virtual call center and how it can help your business. If you have some other questions, visit our support center.

How to Start a Virtual Call Center?

To start a virtual call center in India, follow these steps: research and plan, ensure legal compliance, invest in the best virtual call center software, hire remote agents, provide training, set up infrastructure, test, and continuously monitor your operations for benefits. You can also simply schedule a free demo here and set up a callback from us to assist you or simply drop a mail at hello@myoperator.com

What is Virtual Call Center Software?

Virtual call center software is a crucial tool for remote call center solutions. It enables efficient management of agents, call routing, and customer interactions using cloud-based technology, benefiting inbound call centers in India.

How Do I Create a Virtual Call Center?

Create a virtual call center by selecting remote agents, implementing the best virtual call center software program, and ensuring legal compliance. Virtual call center benefits include scalability and remote work options.

What is the Difference Between a Call Center and a Virtual Call Center?

The key distinction is location. Call centers are on-site, while virtual call centers, like those in India, utilize remote call center software for agents working from home. The virtual model offers flexibility, scalability, and cost-efficiency.

What Computer Software Do Call Centers Use?

Call centers use various software, including virtual call center software, CRM systems, ACD systems, IVR systems, and other remote call center software, to manage customer interactions effectively and reap the virtual call center benefits.

How to set up a virtual call center?

To set up and start a virtual call center for your business, you can connect with the MyOperator call center specialists on +91 92129 92129 MyOperator team will set up a virtual call center for you in less than one business day. Before the final set up, You can also get a free demo of virtual call center.

Best virtual call center services provider in India?

MyOperator is one of the best virtual call center service providers in India. With about ten years of experience in the cloud telephony industry, MyOperator is trusted by 12,000+ brands worldwide and provides on-call and online service for virtual call center setup.

What are the benefits of a virtual call center?

Virtual call centers are hosted and managed in the cloud, and their setup and maintenance costs are very low. These remote call centers also enable agents to manage business calls on their mobile phones while working from home, office, or anywhere, allowing your business to adapt to remote working.

How can I start a virtual call center in India?

To start a virtual call center in India, you can sign up for virtual call center services provided by MyOperator. To get started, you can sign up for virtual call center services online or call on +91 92129 92129 and get a free 3-day demo of virtual call center software.

I have more questions about virtual call center. Where can I contact?

For any queries regarding virtual call center software for your business, please call the MyOperator support team on +91 92129 92129.

12,000+ Businesses Activated
200 Million Calls Enabled
4.5 Google Rating

#1 Ranked in India's Cloud Telephony Leadership Matrix