What is a virtual call center?
Virtual call center or remote call center is a cloud-based call center software that connects sales and support agents working remotely and enables them to attend incoming customer calls and make outbound calls using their mobile phones. Built with cloud telephony technology, you can set up a virtual call center for your business in a few minutes online.
Set up your own remote call center with virtual call center software in a few minutes.
Give your sales and support team members the freedom to work from anywhere.
100% cloud-hosted solution. No need to spend a penny on hardware.
Manage the entire team remotely with the admin panel, real-time call analytics, and performance reporting.
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Say goodbye to geographical limitations
Traditional call center systems need agents to come to the office to take care of business calls. Not anymore. Virtual call center software can connect agents from different geographical locations and manage calls from anywhere. Using a virtual call center, you can hire talented agents irrespective of the area and enjoy a wider talent pool. If you provide customer support in different time zones and languages, the location-independence feature makes a virtual call center even more critical for your business. Now you can hire local agents for every location and connect them to your virtual call center.
Support remote working with virtual teams
Virtual call center forwards the incoming customer calls on the mobile phones of your sales and support agents. To attend calls, they don't need to stick to come to the office and stick to their desk anymore. With the MyOperator Dialer App, which works with the virtual call center software, your agents can make outbound calls on-the-go, working remotely from anywhere, anytime. The ability to manage inbound and outbound calls on the phone makes it super easy to build virtual teams and get the benefits of remote working for your business and staff members.
Improve staff productivity and uptime
Virtual call center software is powered by cloud telephony technology. Their uptime is naturally higher than traditional call centers, which makes them more reliable for managing calls. You can also integrate a virtual call center with different applications and CRM software used by your teams. These integrations allow your executives to see customers' account history in one place and save time otherwise spend juggling through multiple apps. A unified interface enables them to provide better support to customers at a faster pace and take care of more customer queries in less time. With remote working perks, you'll also have higher chances to retain your talented employees.
Zero Capex. Zero Hardware. 100% Cloud.
To set up a virtual call center for your business, you don't have to spend any money on capital expenditure. Virtual call centers are fully hosted and managed in the cloud and need no hardware setup cost. MyOperator also handles all the regular maintenance and updates tasks right in the cloud, and you get a virtual call center at zero maintenance cost. No initial investment requirements, zero maintenance cost, and flexible pricing depending on usage make virtual call center software a no-brainer solution for every business that needs a call center solution.
On-Premise call center
- Need heavy investment in hardware and office space.
- Doesn’t support remote working. Employees need to come to the office to attend calls.
- Geographical limitation: Can hire agents from locations nearby your office call center.
- Poor integration with other business applications and software.
Virtual call center
- Need no investment in hardware. 100% cloud-based.
- Support remote working. Employees can attend calls working from home, office, or anywhere.
- No geographical limitation: Hire agents from any location.
- Well integrated with other business apps and software, improving staff productivity.
Make outbound calls efficiently with one click without the need to manually dial-up the prospect mobile numbers.
Transfer the ongoing support line from one agent or department to another without disconnecting the phone call.
Integrate popular CRM services or custom software with a virtual call center for a smoother workflow.
Set up & manage remote teams of sales and support agents by empowering them to manage business calls from any place.
Ensure the privacy of your customers as well as support agents by hiding their personal numbers from each other.
See the real-time activity of the entire virtual call center in one place including agent performance, call logs, and call analytics.
Make automatic outbound calls to your potential customers or clients and get faster response with IVR inputs.
Integrate your call center solution with toll-free service to let customers and prospects call you for free, anytime.
Reduce call abandonment with smart call queue, quickly connecting customers with available agents.
Build a better brand image with a professional business number as your callers connect with you at zero calling cost.
Add multiple departments and custom voice greetings to your IVR menu as per your unique business requirements.
Ensure better training of your sales and support team by using the recordings of your agent’s interaction with customers.
Premier customer support
At MyOperator, we ensure round-the-clock support for all customers. We treat every call as an opportunity to solve a problem for our customers and strengthen our relationships. That’s how we have won and continue to maintain the faith that 7000+ brands bestow upon us for their business calls management. As a MyOperator customer, you will be entitled to our premier customer care, 24*7. Whenever you need technical help, need to add a new feature, or need any help with your virtual call center, you can always call us at +91 92129 92129 and our customer support team will stand by you with a solution.
Virtual call center with smart features
Virtual call center software provided by MyOperator comes with rare cloud telephony features. Live call transfer facility and 99.99% uptime are two of them. With live call transfer, your agents can refer customers to other agents without disconnecting the call. The resolution of customer issues on a single call leads to a higher satisfaction rate. MyOperator’s virtual call center software is powered by the cloud. You neither have to set up any hardware nor spend money on capital expenditure. MyOperator provides instant set up of virtual call centers. Once you sign up, our team will set up a virtual call center for your business in less than one business day.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.