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What is a Cloud Contact Center?

A cloud contact center is a smart communication platform that ensures you never miss a customer interaction. It connects customers to the right agent with IVR, manages WhatsApp conversations, integrates CRMs — all in one place. Ensure faster responses, better service, and no lost leads across multiple channels. 

Cost Savings

by reducing resource needs

CX Leaders

see it as a game-changer

Productivity Boost

with AI automation & analytics

Cloud Contact Center Software Features

Multi-Channel Support
Manage customer interactions across multiple channels, including voice calls, WhatsApp, SMS – All in one place,
  • Connect customers to the right agent with IVR.
  • Efficiently handle complex queries with tiered call flows.
  • Receive and make calls with a click with one-tap outbound calls.
  • Ensure better outreach and follow-ups.
Get toll-free and local numbers to enhance branding and customer trust.
Make and receive calls over the internet for cost savings.
Sync with business tools for better workflow.
Get real-time analytics and dedicated support.
Schedule A Free Demo
Cloud Contact Center Software Features

How High-Growth Brands Use MyOperator Call + WhatsApp | Success Stories

With MyOperator's toll free solution employee relations have become stronger than ever. We are now able to provide seamless customer support and for all our Retail and Ecommerce stores.

- Amit Chaudhary, Co-Founder & CXO at Lenskart

The Lenskart Case Study

How Lenskart increased their customer engagement by 10X with MyOperator toll free solution.

Read Case Study

Our first interaction with a patient usually starts through a phone enquiry. MyOperator has helped us streamline patient enquiries generated by our awareness campaigns and promotions.

- M G Nabi Baig, Digital Marketing Head, Apollo Healthcare

The Apollo Healthcare Case Study

How Apollo Healthcare has been able to improve its marketing ROI tracking to 90-100%.

Read Case Study

We are happy to use the services, best that it replaces the typical EPABX system and enables us to do all the tasks using mobile phones only. MyOperator customer support is so quick, they responds to all the queries so quickly and resolve them in a few minutes.

- Lalit Arora, Assistant Manager, Karma Lakelands

The Karma Lakelands Case Study

How Karma Lakelands, Delhi’s iconic resort, aced their customer communication with MyOperator.

Read Case Study

Why MyOperator is The Best Cloud Contact Center  Solution for Enterprises

Call + WhatsApp

Manage calls, WhatsApp, and more from one platform.

Zero Set-up Cost

Reduce costs with an all-in-one solution for Voice, WhatsApp, Chat, and SMS.

Flexible Pricing

Scale easily with flexible user-based pricing, starting at ₹1250 with unlimited calls.

24/7 Support

Ensure maximum query resolution for your customers with our 24/7 support.

In-Office/Remote Support

Agents can handle calls and WhatsApp on the cloud — for remote/hybrid teams.

Easy Integrations

Connect with CRMs or ERP via APIs & run SMS or WhatsApp campaigns.

Juggling multiple softwares for Call & WhatsApp?

Unify with MyOperator

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Juggling multiple softwares for Call & WhatsApp?

12000+ Customers Have Voted For Us

We are the simplest, most loved contact center for India’s MSMEs

Recent Blogs & Videos

All the latest insights on customer experience

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Cloud Contact Center FAQs: Everything You Need to Know

We are here to answer all your questions regarding WhatsApp and how it can help your business. If you have some other questions, visit our support center.

How does MyOperator's Cloud Contact Center integrate with WhatsApp and AI bots as a Business AI Operator?
MyOperator’s Cloud Contact Center is part of the Business AI Operator ecosystem, seamlessly integrating WhatsApp, calls, and AI bots into one platform. This allows you to:
  • Manage all customer interactions from a single dashboard
  • Share property details, images, and virtual tours
  • Automate routine queries with AI bots
  • Switch seamlessly between chat and calls
  • Access unified analytics across channels
The result is streamlined operations, higher agent productivity, and improved customer experiences.
Unlike a traditional phone system, MyOperator’s Cloud Contact Center is a complete communication hub. It provides:
  • Multi-channel support (voice, WhatsApp, SMS)
  • AI-powered automation for faster resolutions
  • Advanced analytics for performance tracking
  • CRM and ERP integrations for contextual responses
  • Zero set-up cost and flexible pricing
  • 24/7 support for uninterrupted operations
This helps businesses deliver better service at a lower cost.
MyOperator enhances the Cloud Contact Center by embedding it into a broader Business AI Operator framework. This enables:
  • Unified campaign management across voice, WhatsApp, and SMS
  • AI-powered workflows for faster query handling
  • Advanced analytics to track ROI and agent performance
  • Deep CRM integration for personalization
Together, these features create a superior customer experience and better business outcomes.
A Cloud Contact Center is a smart, cloud-hosted communication platform that connects businesses with customers across multiple channels. It includes:
  • IVR to route calls to the right agent
  • WhatsApp and SMS integration for instant support
  • CRM integration to track conversations
  • Cloud hosting for remote accessibility
This ensures faster responses, reduced downtime, and no missed leads.
Setting up is quick and simple:
  • Sign up and choose a plan starting from ₹2500 per month.
  • Configure IVR menus and call routing.
  • Integrate CRM or ERP systems for unified data.
  • Deploy WhatsApp and SMS integrations.
  • Onboard your team with MyOperator’s training and 24/7 support.
With zero set-up cost, most businesses go live in just a few days.
What are the key benefits of using a Cloud Contact Center?
The main benefits include
  • Up to 43% cost savings by reducing infrastructure and resources
  • 35% productivity boost with AI automation and analytics
  • 54% of CX leaders recognize it as a game-changer
  • Multi-channel support (voice, WhatsApp, SMS)
  • Zero set-up cost and flexible pricing
  • 24/7 uptime and support
A Cloud Contact Center helps businesses deliver faster, more reliable service while lowering costs.
MyOperator offers flexible pricing plans starting at ₹2500 per month. Plans include features like multi-channel support, AI automation, analytics, and CRM integration. With zero set-up cost, businesses of all sizes can scale their contact center affordably.
E-commerce businesses use Cloud Contact Centers to:
  • Handle customer inquiries via calls, WhatsApp, or SMS
  • Manage orders and returns with CRM integrations
  • Provide real-time updates on delivery and shipping
  • Scale customer service during peak shopping seasons
This ensures smooth customer journeys, higher loyalty, and efficient support for growing online stores.
Businesses typically see positive ROI within the first few months. The platform helps by:
  • Reducing operational costs through automation
  • Improving agent productivity with unified tools
  • Enhancing customer satisfaction with faster service
  • Providing analytics to optimize resources
With pricing from ₹2500 per month and zero set-up cost, the ROI is both fast and significant.
A Cloud Contact Center is hosted on the cloud, so it’s not dependent on any single physical location. Agents can log in and work from anywhere, which is ideal for remote or hybrid teams. Built-in redundancy, 24/7 uptime, and continuous support ensure uninterrupted service and business continuity.
Future trends include:
  • Greater use of AI and machine learning for predictive support
  • Smarter chatbots and voice bots handling complex queries
  • Data-driven personalization to improve customer journeys
  • Deeper integration with analytics and CRM platforms
MyOperator is continuously innovating to help businesses stay ahead of these trends.
Healthcare providers use Cloud Contact Centers to:
  • Schedule appointments and send reminders
  • Connect patients to the right departments via IVR
  • Share test results and updates securely
  • Offer multi-channel communication for patients
  • Ensure data security and compliance for sensitive information

12,000+ Businesses Activated
2.5 Billion Conversations Enabled
4.6 Google Rating

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