4.5 RATED #1 ON GOOGLE

Trusted by 12,000+ customers

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Combine The Power Of AI, Voice And WhatsApp On One Contact Center

Advanced IVR

Set up multi-level IVR, custom voice workflows, intelligent routing and distribution, sticky agents with our IVR software.

VoIP-enabled

Activate web-calling, guarantee higher Quality of Service through our VOIP-enabled software

Omni-channel Integrations

Integrate voice workflows with WhatsApp bots, SMS and more to deliver a true Omni-channel experience to your customers.

Smart Mobility

MyOperator contact centre is designed for a hybrid, mobile-first world. Enable your agents to make and receive calls on the go with our mobile based dialler suite.

Call Management
Smart Chat & Chatbots

Configure no-code chatbot to reply to queries and automate workflows. Reduce dependency on agents.

Multiple Live Chat Users

Have several team members operate the same WhatsApp Business Number's live chat support.

Custom Integrations

Integrate WhatsApp with your CRM, ERP suites or custom workflows through smart API framework.

Campaign Management

Set up omni-channel campaigns combining WhatsApp bulk messaging, voice broadcast, SMS and missed calls. Track through reporting dashboards.

whatsapp
CRM

Accelerate sales & customer service with CRM integration. Integrate with Freshworks, Zoho, Leadsquared and save costs through our advanced partner programs.

No-code Workflows

Build automated, no-code workflows through Zapier integration and our open AI framework

Truecaller for Business

Ensure high call pick-up rates with a verified business number

Enterprise Integrations
WhatsApp Business API

Elevate brand engagement by 10x by managing conversations and campaigns on WhatsApp Business Account

SMS Campaigns

Accelerate sales and customer engagement with SMS campaigns for transactional or promotional purposes

Voice Broadcasting

Run automated voice call campaigns and reach out to bulk contacts in seconds with voice broadcasting or call blaster feature

Missed Call Campaigns

Run high-conversion interactive campaigns with missed call feature by allowing callers to give you missed calls.

Campaign Management Suite
AI-powered Analytics

Track key business metrics with real-time customizable reports for team assessment, sentiment analytics or campaign metrics

Security compliant

MyOperator cloud contact center ensures maximum data security and compliance (ISO/IEC 27001:2013 certified)

Fail-safe Servers

MyOperator offers guaranteed business continuity with multiple geo-redundancy

Reporting & Scalability

Combine The Power Of AI, Voice And WhatsApp On One Contact Center

Call Management
Advanced IVR

Set up multi-level IVR, custom voice workflows, intelligent routing and distribution, sticky agents with our IVR software.

VoIP-enabled

Activate web-calling, guarantee higher Quality of Service through our VOIP-enabled software

Omni-channel Integrations

Integrate voice workflows with WhatsApp bots, SMS and more to deliver a true Omni-channel experience to your customers.

Smart Mobility

MyOperator contact centre is designed for a hybrid, mobile-first world. Enable your agents to make and receive calls on the go with our mobile based dialler suite.

Smart Chat & Chatbots

Configure no-code chatbot to reply to queries and automate workflows. Reduce dependency on agents.

Multiple Live Chat Users

Have several team members operate the same WhatsApp Business Number's live chat support.

Custom Integrations

Integrate WhatsApp with your CRM, ERP suites or custom workflows through smart API framework.

Campaign Management

Set up omni-channel campaigns combining WhatsApp bulk messaging, voice broadcast, SMS and missed calls. Track through reporting dashboards.

CRM

Accelerate sales & customer service with CRM integration. Integrate with Freshworks, Zoho, Leadsquared and save costs through our advanced partner programs.

No-code Workflows

Build automated, no-code workflows through Zapier integration and our open AI framework

Truecaller for Business

Ensure high call pick-up rates with a verified business number

WhatsApp Business API

Elevate brand engagement by 10x by managing conversations and campaigns on WhatsApp Business Account

SMS Campaigns

Accelerate sales and customer engagement with SMS campaigns for transactional or promotional purposes

Voice Broadcasting

Run automated voice call campaigns and reach out to bulk contacts in seconds with voice broadcasting or call blaster feature

Missed Call Campaigns

Run high-conversion interactive campaigns with missed call feature by allowing callers to give you missed calls.

AI-powered Analytics

Track key business metrics with real-time customizable reports for team assessment, sentiment analytics or campaign metrics

Security compliant

MyOperator cloud contact center ensures maximum data security and compliance (ISO/IEC 27001:2013 certified)

Fail-safe Servers

MyOperator offers guaranteed business continuity with multiple geo-redundancy

Why Is MyOperator Contact Center Preferred By Next-Gen Businesses?

Hosted Contact Center With Zero Capex

Hosted Contact Center With Zero Capex

Reduce massive operational costs with an integrated solution including Voice, WhatsApp, Chat, SMS, etc

Flexible User-Based Pricing

Flexible User-Based Pricing

Expand or downsize usage with flexible user-based licenses and pricing. Starts as low as Rs 1249 with unlimited incoming/outgoing minutes.

Award-Winning 24/7 Support

Award-Winning 24/7 Support

Ensure maximum query resolution for your customers with our 24/7 support.

Both In-Office or Remote

Both In-Office or Remote

Agents can seamlessly interact with customers on calls, or WhatsApp on cloud. Ideal for next-gen remote/hybrid teams.

Omni-Channel Integrations

Omni-Channel Integrations

Integrate with major CRMs or your in-house ERP with scalable APIs. Run SMS and Whatsapp campaigns.

Trust the platform trusted by 12,000+ businesses

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4.5
g2
4.3
capterra
4.3
software suggest
4.4

Transform Your Conventional Customer Service Center To Advanced Cloud Contact Center in minutes

START YOUR FREE TRIAL TODAY
Apollo HealthCare

By using MyOperator, Apollo Healthcare has been able to improve its marketing ROI tracking to 90-100%. Our first interaction with a patient usually starts through a phone enquiry.

M G Nabi Baig, Digital Marketing Head
Muthoot Forex

We are happy to partner with MyOperator. Given their strong reviews and market leadership, we trust their platform to handle our communication”

Mr. Rajesh Jayachandran, CEO
caratlane

The MyOperator dialer app solved a key business problem for CaratLane - of tracking and auditing customer calls made by our on-store executives.

Aditya Nambyar, Product Manager, Caratlane
Wow Momo

“The best part is it’s quite easy to integrate MyOperator services and customize the solution within a day.”
 

Mr Kunal Chakraborty, General Manager – IT
Happay

MyOperator has understood our requirements and delivered the right call-messaging integration to optimize our customer engagement.

Souvik Das, Associate Product Manager
Plans & Pricing

MyOperator Cloud Contact Center Features

Plans & Pricing

Explore VOIP-enabled powerful communication from ₹ 1249 per month.

Start Free Trial Explore Plans & Pricing

The MyOperator - ITC ABD Success Story

The MyOperator - ITC ABD Success Story

How ITC E-Choupal Connected 4 Million+ Farmers On MyOperator’s Cloud Communications Platform

Read more

Frequently Asked Questions

We are here to answer all your questions regarding the call center solution and how it can help your business. If you have some other questions, visit our support center.

What is a cloud contact center?
A cloud contact center is a system that enables businesses to handle customer interactions through various channels like voice, chat, WhatsApp, etc. It operates on cloud-based technology and can be accessed through the internet, allowing agents to work from anywhere and customers to communicate using their preferred channels.
A cloud contact center operates through the use of cloud-based technology that enables the software and infrastructure to be hosted off-site and accessed through the internet. Agents and supervisors can access the system through a web browser, and customers can connect through different channels, including voice, email, chat, and social media. The system routes the customer interaction to an available agent based on skills, location, and other factors, allowing businesses to deliver a seamless and personalized customer experience.
A cloud contact center offers numerous benefits, including:
  • Scalability: It can scale up or down based on business needs, allowing businesses to pay for only what they use.
  • Flexibility: It allows agents to work from anywhere with an internet connection, providing more work-life balance and reducing costs associated with a physical contact center.
  • Cost Savings: It eliminates the need for expensive hardware, reduces IT infrastructure costs, and minimizes the cost of maintenance and upgrades.
  • Improved Customer Experience: It provides a seamless, personalized experience across different channels, enabling businesses to improve customer satisfaction and loyalty.
  • Analytics and Reporting: It offers insights into customer interactions, agent performance, and overall contact center performance, allowing businesses to make data-driven decisions and improve operational efficiency.
A cloud contact center is built on a secure cloud infrastructure, providing a high level of security and reliability. Cloud contact center providers have robust security measures in place to protect data, including encryption, firewalls, and multi-factor authentication. Providers also follow industry-specific compliance standards, including HIPAA, PCI DSS, and GDPR, ensuring that businesses can trust that their data is protected.
Any business that handles customer interactions can benefit from a cloud contact center. It is particularly beneficial for businesses that have a high volume of customer interactions, work with remote agents, or have seasonal or fluctuating demand. It can also benefit businesses that want to provide a personalized, seamless customer experience across different channels.
Setting up and using a cloud contact center is generally easy and straightforward. It typically involves creating an account with a cloud contact center provider, configuring the system to match business needs, and training agents on how to use the system. Most providers offer intuitive interfaces that are easy to use and require little to no technical expertise. Providers also offer support and training resources to help businesses get started and make the most of their cloud contact center.
For any queries regarding cloud contact center for your business, please request for a free trial here or call MyOperator support team at +91 92129 92129.
The choice of the best calling software for a call center depends on various factors such as your specific needs, budget, and scalability requirements. Hosted call center software, which is controlled remotely, and business call center software made to streamline call operations are two common choices in the field of online call center software. It is advisable to research several call center software providers and ask for a call center software demo in order to choose which solution best fits the requirements of your business.
A call management software system, often referred to as call center tracking software, is a comprehensive tool that helps organisations efficiently handle incoming and outgoing calls. It enables businesses to manage call routing, monitor call quality, and analyse call data for better decision-making. This software plays a crucial role in enhancing customer service and overall call center productivity. You can find a suitable call center solution provider to implement and customise a call management software system tailored to your needs.
Call centers commonly use a variety of calling software solutions to optimise their operations. Some of the popular choices include online call center software, hosted call center software, and business call center software. The selection depends on factors like the size of the call center, the volume of calls, and the specific features required. To determine the most suitable option, it is recommended to engage with a call center software provider who can offer guidance and possibly provide a call center software demo for evaluation. To know more, click here.
Call management refers to the strategic and operational processes involved in handling incoming and outgoing calls within an organisation or call center. This includes call routing, call queuing, call tracking, and call analysis. Call management software systems, such as call center tracking software, assist in efficiently managing these aspects. A reliable call center software provider can offer tailored solutions for effective call management, enhancing customer service and productivity within the call center environment.
A cloud-based software platform called CCaaS, or Contact Center as a Service, is intended to improve and streamline consumer interactions in contact centers. For managing customer contacts, including voice conversations, emails, chats, and more, it provides a number of tools and functionalities. With the flexibility and scalability of cloud computing, CCaaS platform software enables organisations to extend their operations, improve consumer experiences, and offer efficient customer support.
CCaaS, or Contact Center as a Service, in cloud computing refers to the delivery of contact center functionality through the cloud. Businesses use CCaaS (cloud-based contact center as a service) solutions rather than hosting contact center infrastructure on-premises. These solutions offer scalability, flexibility, and accessibility from anywhere with an internet connection. CCaaS in cloud computing allows organisations to efficiently manage customer interactions while reducing the complexity and costs associated with traditional on-premises contact centers.
CCaaS, or Contact Center as a Service, is used to enhance customer service by offering scalability, cost-efficiency, and flexibility. It enables remote work and lowers infrastructure costs while empowering organisations to effectively manage client contacts, adjust to shifting demands, and deliver a seamless customer experience.
UCaaS (Unified Communications as a Service) focuses on internal communication and collaboration tools for employees, such as voice and video calls, messaging, and file sharing. In contrast, CCaaS is designed for managing customer interactions, including inbound/outbound calls, emails, and chats, to enhance customer service and support. While CCaaS improves customer experiences, UCaaS connects employees, and both can work together to form an integrated communication strategy.

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2.5 Billion Conversations Enabled
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#1 Ranked in India's Call + WhatsApp Matrix

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