4.5 RATED #1 ON GOOGLE

Trusted by 12,000+ customers

amazon
lenskart
Apollo
Dominos
itc
Razorpay
ITC

Engage Customers With Integrated Voice, WhatsApp, and AI on MyOperator Call Center Management Software

AI-Powered IVR

Get multi-level IVR system with personalised voice workflows, intelligent routing and distribution.

VoIP Integration

Enable web-based calling feature and ensure superior Quality of Service with our VoIP-integrated software.

Seamless Omni-channel Integration

Combine voice workflows with WhatsApp chatbots, SMS, and more to provide a comprehensive Omni-channel experience.

Intelligent Mobility

MyOperator call center software solution is tailored for a flexible, mobile environment. Enable field agents to call on the go with MyOperator dialer, auto-synced with your CRM.

Call Management
Smart Messaging & Chatbots

Set up a code-free chatbot to respond to inquiries and streamline processes. Minimize agent dependency.

Multiple Live Chat Users

Enable multiple team members to manage live chat support using the same WhatsApp Business Number.

Custom Integrations

Integrate WhatsApp into your CRM, ERP systems, or customized workflows using an intelligent API framework.

Campaign Management

Run omni-channel campaigns by merging WhatsApp bulk messaging, voice broadcasts, SMS, and missed calls.

WhatsApp Solution
CRM Integration

Boost sales and customer service by integrating with popular CRM platforms like Freshworks, Zoho, Leadsquared, and take advantage of cost-saving opportunities through our partner programs.

Effortless Workflow Automation

Create automated, code-free workflows using Zapier integration and our accessible AI framework.

Truecaller for Business

Guarantee a high call pick-up rate with a verified business number.

Easy Integrations
WhatsApp Helpdesk API

Elevate brand engagement by 10x by managing conversations and campaigns on WhatsApp Business Account.

SMS Campaigns

Accelerate sales and customer engagement with SMS campaigns for transactional or promotional purposes.

Voice Broadcasting

Run automated voice call campaigns and reach out to bulk contacts in seconds with voice broadcasting or call blaster feature.

Missed Call Campaigns

Run high-conversion interactive campaigns with missed call feature by allowing callers to give you missed calls.

Campaign-Management
AI-powered Reporting & Analytics

Track key performance metrics with customizable reports for team assessment, sentiment analytics or campaign metrics.

Real-time Monitoring

Monitor every customer interaction in real time and design just-in-time interventions.

Security compliant

MyOperator call center software ensures maximum data security and compliance (ISO/IEC 27001:2013 certified).

Fail-safe Servers

MyOperator offers guaranteed business continuity with multiple geo-redundancy.

Security & Analytics
User Scalability

Expand or reduce your user base effortlessly with adaptable cloud technology and benefit from cost savings through user-based pricing.

Easy UI for Easy Taskflow

Easily manage access control at both the individual departmental levels with simple, intuitive UI.

Real-Time Performance Tracking

Monitor on-call performance, break tagging and customer feedback through comprehensive real-time monitoring.

Department Assessments

Assess and compare performance across teams, offices, stores, and departments using reports aggregated at various organisational levels.

Team Management

Engage Customers With Integrated Voice, WhatsApp, and AI on MyOperator Call Center Management Software

Call Management
AI-Powered IVR

Get multi-level IVR system with personalised voice workflows, intelligent routing and distribution.

VoIP Integration

Enable web-based calling feature and ensure superior Quality of Service with our VoIP-integrated software.

Seamless Omni-channel Integration

Combine voice workflows with WhatsApp chatbots, SMS, and more to provide a comprehensive Omni-channel experience.

Intelligent Mobility

MyOperator call center software solution is tailored for a flexible, mobile environment. Enable field agents to call on the go with MyOperator dialer, auto-synced with your CRM.

Smart Messaging & Chatbots

Set up a code-free chatbot to respond to inquiries and streamline processes. Minimize agent dependency.

Multiple Live Chat Users

Enable multiple team members to manage live chat support using the same WhatsApp Business Number.

Custom Integrations

Integrate WhatsApp into your CRM, ERP systems, or customized workflows using an intelligent API framework.

Campaign Management

Run omni-channel campaigns by merging WhatsApp bulk messaging, voice broadcasts, SMS, and missed calls.

CRM Integration

Boost sales and customer service by integrating with popular CRM platforms like Freshworks, Zoho, Leadsquared, and take advantage of cost-saving opportunities through our partner programs.

Effortless Workflow Automation

Create automated, code-free workflows using Zapier integration and our accessible AI framework.

Truecaller for Business

Guarantee a high call pick-up rate with a verified business number.

WhatsApp Helpdesk API

Elevate brand engagement by 10x by managing conversations and campaigns on WhatsApp Business Account.

SMS Campaigns

Accelerate sales and customer engagement with SMS campaigns for transactional or promotional purposes.

Voice Broadcasting

Run automated voice call campaigns and reach out to bulk contacts in seconds with voice broadcasting or call blaster feature.

Missed Call Campaigns

Run high-conversion interactive campaigns with missed call feature by allowing callers to give you missed calls.

AI-powered Reporting & Analytics

Track key performance metrics with customizable reports for team assessment, sentiment analytics or campaign metrics.

Real-time Monitoring

Monitor every customer interaction in real time and design just-in-time interventions.

Security compliant

MyOperator call center software ensures maximum data security and compliance (ISO/IEC 27001:2013 certified).

Fail-safe Servers

MyOperator offers guaranteed business continuity with multiple geo-redundancy.

User Scalability

Expand or reduce your user base effortlessly with adaptable cloud technology and benefit from cost savings through user-based pricing.

Easy UI for Easy Taskflow

Easily manage access control at both the individual departmental levels with simple, intuitive UI.

Real-Time Performance Tracking

Monitor on-call performance, break tagging and customer feedback through comprehensive real-time monitoring.

Department Assessments

Assess and compare performance across teams, offices, stores, and departments using reports aggregated at various organisational levels.

Why is Myoperator The Best Call Center Software for High-growth businesses?

Unified Communication With Call + WhatsApp

Handle Voice, SMS, and WhatsApp interactions seamlessly on a single platform.

Flexible Pricing

Save on your support costs with unlimited minutes plan starting at Rs 1250 per month.

1-day Setup

Set up your call center in a day using the MyOperator SAAS platform. No hardware or technical expertise required.

AI-Powered Reporting

Get detailed performance reports of your agent and monitor customer calls through real-time sentiment analysis.

Assured 99.9% Uptime

Run mission-critical support with guaranteed uptime, fail-safe servers and ISO compliance.

24x7 Assistance

Providing continuous support through dedicated account managers.

Customer Speaks

Amazon

MyOperator not only efficiently catered to our given requirements but also simplified it further with their advanced features. Our call volume remains significantly high and we really appreciate how the MyOperator solution has been steady all this while.

Anuraag Tapkir

Recruitment Manager, Amazon
Apollo Healthcare

Apollo Healthcare has been able to improve its marketing ROI tracking to 90-100% with MyOperator. Our first interaction with a patient usually starts through a phone enquiry. MyOperator call management has helped us streamline patient enquiries generated by our awareness campaigns and promotions.

M G Nabi Baig

Digital Marketing Head, Apollo Healthcare
PwC

Our journey and experience with MyOperator have been great for the last almost 3.5 years. MyOperator helped us to launch COVID helpline for our employees within 1 day. Their support team and dedicated account manager facilities helped us a lot.

Anirban Mukherjee

Assistant Manager- Finance, PwC
ITC ABD

ITC ABD has been using cloud telephony services of My operator from 2019 onwards. The integrated services and support offered by them are very satisfactory

Dr.Anita Sharma

ITC ABD

Explore Cloud Call Center Case Studies

Case study of Amazon
How Amazon streamlined its hiring process with MyOperator
Case Study of PwC
How PwC Scaled Their Helpdesk with MyOperator Cloud-based Call Center
Case Study of Apollo
How Apollo Healthcare Improved Their Marketing ROI by Up To 100%
Read More

Empower Agents, Delight Customers

Choose MyOperator Virtual Call Center Software Solution

What is a Call Center Software?

Call center software is a vital solution for businesses, solving key challenges by streamlining business communication, reducing wait times with efficient call routing, and offering real-time analytics for informed decision-making. Its multichannel support ensures seamless interaction through different channels while a user-friendly interface and scalability contribute to enhanced customer satisfaction and operational efficiency.

Call Center Software: Features You’ll Love

WhatsApp Business API

Configure no-code chatbot to reply to queries and automate workflows. Reduce dependency on agents.

Live call transfer

Transfer the ongoing support line from one agent or department to another without disconnecting the phone call.

Seamless Integrations

1-click connect with your CRM, ERP suite, Truecaller, Zapier and all major enterprise applications.

Remote teams

Set up & manage remote teams of sales and support agents by empowering them to manage business calls from any location.

Call masking

Ensure privacy of your customers as well as support agents by hiding their personal numbers from each other.

Live panel

See real-time activity of the entire call center team in one place, including agent performance, call logs, and call analytics.

Outbound calling

Make automatic outbound calls to your potential customers or clients and get faster response with IVR inputs.

Toll-free calls

Integrate your call center software with toll-free service to let customers and prospects call you for free, anytime.

Call queue

Reduce call abandonment with smart call queue, quickly connecting customers with available agents.

Click to call

Make outbound calls efficiently with one click without the need to manually dial-up the prospect mobile numbers.

Multi-level IVR

Add multiple departments and custom voice greetings to your IVR menu as per your unique business requirements.

Recorded conversations

Ensure better training of your sales and support team by using the recordings of your agent’s interaction with customers.

Choose the platform trusted by thousands of businesses

google
4.5
g2
4.3
capterra
4.3
software suggest
4.4

High Performer 2024 Badge From G2

Users Love Us 2024 Badge
From G2

Easiest To Use Badge 2024 From G2

Best Ease of Use 2023 Badge from Capterra

Excellence in Customer
Service at The BPO Summit

Champion in India's Cloud Telephony Leader Matrix

Compare Camp Rising Star Global Award

Explore Success Stories

Featured Blogs And Guides

Call Center Software: An informative guide for modern businesses

Call Center Software: An informative guide for modern businesses

Improve your Customer Experience: Must have Features to Look for in a Call Center Software

Improve your Customer Experience: Must have Features to Look for in a Call Center Software

8 ways to leverage call metrics to improve call center performance

8 ways to leverage call metrics to improve call center performance

Read more blogs

Frequently Asked Questions

We are here to answer all your questions regarding the call center solution and how it can help your business. If you have some other questions, visit our support center.

What is call center software?
Call center software is a technology solution used by businesses to manage and streamline their customer interactions via phone, email, chat, and other communication channels. It helps organisations handle incoming and outgoing calls efficiently while providing features like call routing, call monitoring, and customer relationship management (CRM) integration.
Key call center software features include call routing, interactive voice response (IVR), call recording, real-time analytics, CRM integration, auto-dialling, workforce management, and multi-channel support. These features enhance productivity, customer service, and overall call center performance.
Call center software works by routing incoming calls to available agents, automating call distribution, and providing tools for agents to handle customer inquiries efficiently. It also collects data on call performance and customer interactions, allowing supervisors to monitor and optimise operations.
To choose the right call center software, consider factors such as your business needs, scalability, budget, integration capabilities, ease of use, and customer support. Assessing these aspects will help you select a solution that aligns with your specific requirements.
Inbound call center software is designed to manage incoming calls from customers or prospects. It helps agents handle inquiries, resolve issues, and provide support efficiently. Features like IVR, call queuing, and skill-based routing are common in inbound call center software.
Outbound call center software focuses on making outgoing calls, such as sales calls, telemarketing, and appointment reminders. It often includes auto-dialing, lead management, and call scripting features to boost outbound call efficiency.
The cost of call center software varies based on factors like the number of users, features required, and whether it's hosted on-premises or in the cloud. Prices can range from free for basic versions to thousands of dollars per month for enterprise-grade solutions.
Yes, small businesses can benefit from call center software. It helps them manage customer interactions, improve customer service, and increase efficiency, even with limited resources. Many call center software providers offer solutions tailored to the needs and budgets of small businesses.
Contact center software is often used interchangeably with call center software but may include additional communication channels like email, chat, and social media. It enables businesses to handle various forms of customer interactions, not just voice calls.
For any queries regarding cloud contact center for your business, please request for a free trial here or call MyOperator support team at +91 92129 92129.

12,000+ Businesses Activated
200 Million Calls Enabled
4.5 Google Rating

#1 Ranked in India's Cloud Telephony Leadership Matrix

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