What is call center software?
Call center software is a cloud-based solution that helps you set up a call center for your business in minutes and manage inbound and outbound calls easily without having to install any hardware or spend on capital expenditure. We designed it to help distributed sales and support teams to easily set up a remote call center and manage business calls while working from home or remotely. With call center software, you can:
Instantly set up an online call center for your business without any hardware.
Scale your sales and support teams by adding new team members in one tap.
Make and attend calls while working from any location or even while traveling.
Track team performance and real-time call logs and recordings in the mobile app.
Improve productivity of agents with modern call center features and enhanced integrations.
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Getting a call center up and running in minutes
Gone are the days when you need to have lots of landlines, a server, and a big bunch of wires to set up your call center. Call center software is a cloud-hosted solution which lets you launch a full-featured call center for your business in minutes. No hardware setup. No capital expenditure. All the technical aspects are taken care of by the software provider so that you can stay focused on your business. All you need to do is create an account with MyOperator, map your business phone number, and we will finish the call center set up for you in no time.
A call center that travels with you
Do you travel without your smartphone? A sure no. Besides PC and tablet, call center software runs well on your smartphone as well using MyOperator app. Wherever you go, it goes with you. Thanks to its smartphone-compatibility, call center software makes all call center features available to you on-the-go. Whatever call center facility you need, it is just a tap away. Whether you need to make an outbound call, attend an inbound call, transfer calls to other agents, or measure your call center performance, you can do it all on-the-go with call center software.
Remote working is a feature
The 2020s are going to be a decade of remote working. We know how badly your company needs a remote call center software to build and manage distributed sales and support teams. That's why we have made remote working a feature in our call center software. Using the call center software dashboard, you can map agents from different locations and allow them to manage customer and sales calls from any location. As an admin, you can manage your call center from any location while your agents can manage calls while working from anywhere.
Built for agile teams with no compromise on productivity
Call center software solution is as scalable as your business and packed with a suite of productive features. On your call center software, you can map as many agents as your business needs. And by integrating it with your CRM, you can manifold your employees' productivity. With CRM integrated, your agents can auto-populate customer details, see their account history, and provide better support. With MyOperator Dialer for smartphones which integrates with call center software, agents can make outbound calls in one tap with the click-to-call feature, saving time otherwise spent in manually dialing customer numbers.
Smart business choice powered by cloud and data
Data is the new oil. Imagine if you could collect all of your business calls data and gather insights out of it! Call center software is powered by the cloud and has built-in call tracking, recording, and analytics. Every call made and attended with call center software is tracked, and its recording is stored on the cloud. You can listen to those call recordings anytime, uncover areas of improvement in your training, and monitor agents' performance. You can also check real-time call analytics in your live dashboard and gather smart business insights with daily call reports.
Make outbound calls efficiently with one click without the need to manually dial-up the prospect mobile numbers.
Transfer the ongoing support line from one agent or department to another without disconnecting the phone call.
Integrate popular CRM services or custom CRM software with call center software for smoother workflow.
Set up & manage remote teams of sales and support agents by empowering them to manage business calls from any location.
Ensure privacy of your customers as well as support agents by hiding their personal numbers from each other.
See real-time activity of the entire call center team in one place, including agent performance, call logs, and call analytics.
Make automatic outbound calls to your potential customers or clients and get faster response with IVR inputs.
Integrate your call center software with toll-free service to let customers and prospects call you for free, anytime.
Reduce call abandonment with smart call queue, quickly connecting customers with available agents.
Build a better brand image with a professional business number as your callers connect with you at zero calling cost.
Add multiple departments and custom voice greetings to your IVR menu as per your unique business requirements.
Ensure better training of your sales and support team by using the recordings of your agent’s interaction with customers.
Premier customer support
At MyOperator, we ensure round-the-clock support for all customers. We treat every call as an opportunity to solve a problem for our customers and strengthen our relationships. That’s how we have won and continue to maintain the faith that 7000+ brands bestow upon us for their business calls management. As MyOperator customer, you will be entitled to our premier customer care, 24*7. Whenever you need technical help, need to add a new feature, or need any help with your call center software, you can always call us at +91 92129 92129 and our customer support team will stand by you with a solution.
Call center software with smart features
Call center software solution provided by MyOperator comes with rare cloud telephony features. Live call transfer facility and 99.99% uptime are two of them. With live call transfer, your agents can refer customers to other agents without disconnecting the call. The resolution of customer issues on a single call leads to a higher satisfaction rate. MyOperator’s call center software is powered by cloud. You neither have to set up any hardware nor spend money on capital expenditure. MyOperator provides instant set up of a full-featured call center. Once you sign up, our team will set up a call center for your business in less than one business day.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.