Enquires and Bookings
Manage Unlimited Orders on IVR
Scale on-call orders, room reservations and table bookings with automated IVR. Easily route calls to multiple departments, outlets and staff members.
Capture Calls on CRM
MyOperator integrates with all major CRMs enabling order capture and one-click calls directly from your CRM
Branding and Marketing
Missed Call Marketing
Engage customers with innovative solutions such as missed call marketing. For example your customers can give you a missed call to get the menu of the day on a SMS.
Hyper-scale your customer engagement. Run automatic outbound voice/ SMS/ Whatsapp campaigns to promote offers. Track marketing ROI through call analytics
Ensure customers recognise your brand through a verified number. Leverage our Truecaller Integration to make your calls stand out.
Automatically inform customers of the status of their food orders through outbound IVR or SMS or whatsapp.
Ensure customer numbers remain private with our number masking solution that can be used when delivering food orders.
Smart Number for Your Delivery/Support Staff
Equip your delivery partners with smart, simless numbers using the MyOperator Corporate Line App. Track and record all calls for 100% monitoring and quality management
Engage Your Customers 10X On WhatsApp
- Send timely booking, payment URLs, order updates, and more to your customers via automated WhatsApp.
- Check real-time campaign performance reports, and analyze to understand consumer engagement better.
- Integrate multi-level live automated chat support from the same IVR + WhatsApp Business Number.
- Integrate your WhatsApp business account with your hotel’s website and chat with your customers directly.
- Connect with your target audience on social media
Wow Momo is happy to partner with MyOperator to better manage our customer communication. The best part is it’s quite easy to integrate MyOperator services and customize the solution within a day
Mr Kunal ChakrabortyGeneral Manager – IT, Wow! Momo
Tummy and Me LLP Is a fast food platform specialising in Burgers. It is one of the leading cloud based restaurants in Kerala. We started as a cloud based kitchen delivery only platform and partnered with MyOperator call management solution after going through the rave reviews it had received from its existing clients.
MUHAMMED MIDHULAJ TKCUSTOMER ENGAGEMENT & MARKETING HEAD (Tummy and Me, Mallapuram, Kerala)
Call management system is a must for managing a big organization, where call flow is so heavy. It enables us to take the calls more effectively. The best part about MyOperator is our representatives don’t need to keep sitting in front of their system. They can answer, manage calls remotely from anywhere.
Lalit AroraAssistant Manager – Karma Lakelands
MyOperator helped us in speeding up our hiring process. Their call automation intelligence enabled us in filtering and hiring suitable candidates fitting our criteria amongst thousands. The system helped us reduce our cost and more importantly helped us to save useful man hours and reduce manual efforts.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allow them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.
How Karma Lakelands, Delhi’s iconic resort, scaled customer communications on MyOperator
Karma Lakelands is a landmark property in the Delhi NCR region, getting thousands of enquiries every day. MyOperator deployed a virtual number, scalable IVR solution plus 24/7 support that:
Enabled Karma Lakelands to handle thousands of calls daily using IVR .
Helped the resort receive multiple calls in parallel and reduce the chance of missing customer, increasing call-pickup rates to 90-100%. This in turn means higher customer satisfaction and increased revenue for Karma Lakelands.
How Sodexo aces its employee engagement with MyOperator Enterprise Communication Cloud
Sodexo is a global food services and facilities management company headquartered in Paris. Sodexo has about 50000 employees and required an efficient system to handle its HR queries.
MyOperator deployed its enterprise communication solutions including virtual numbers, call analytics and API integration with the Sodexo HR software delivering rich people insights. The solution helped Sodexo achieve:
3X faster responses time for their employee inquiries
80% reduction in manual call handling of their HR tea
How Food Panda hired more delivery staff with MyOperator Outbound IVR
Foodpanda wanted to hire more delivery boys to expand their business and meet the rising demand for delivery orders during the monsoon and winter seasons. However, they found the entire recruitment process to be extremely time-consuming because they had to manually reachout to each job applicant.
MyOperator met foodpanda's needs by providing an "Outbound IVR solution." Foodpanda was able to easily hire the best-fit candidates in broad strokes, achieving:
500% increase in the monthly outbound calls.
5 times reduction in cost incurred on per call.
How MyOperator helped Kebab Xpress boost on-call orders by 50%
MyOperator delivered a multi-location virtual number as well as IVR for Kebab Express. The solution helped Kebab Express:
Reduce churn rate by 90%
Boost on-call order retention by 50%
How Bakasur Scaled Marketing with MyOperator Toll-Free Number
MyOperator helped Bakasur go creative with their marketing by simulating a monster voice on their welcome greeting, connecting a toll-free and IVR number.
The integration helped Bakasur achieve:
Increased brand awareness
Higher traffic and recurring sales
Leads capture through call tracking
MyOperator IVR platform integrates with all major CRMs helping you seamlessly manage leads, campaigns and customer engagement.
Welcome your customers in the language they speak. Localise your IVR greetings and prompts with our muti-lingual language support.
All customer conversations routed on MyOperator are automatically recorded and saved in your user panel. Access recordings any time for quality or training purposes.
Get a single branded virtual or toll-free number for your restaurant, delivery service or cloud kitchen.
Deliver omni-channel communication. Automatically send SMS after every call to deepen customer engagement
MyOperator integrates with Truecaller to provide you numbers with verified calling and higher pick-up rates.
Automate and enhance customer service, order status checks, and more to increase team efficiency.
Get dedicated support whenever you hit a snag or have any query using our IVR software.
Track call performance for customer service, delivery agents, restaurants. Get daily reports on the number of calls placed, received, and missed.
- It greets your callers with a professional voice greeting and allows them to connect directly with their concerned department/agent based on their selection in the IVR menu.Overall, it improves the caller experience and speeds up on-call resolution.
- You can also track your restaurant call center activities in real-time with our real-time reports and dashboards.
- With IVR you can Integrate your service with CRM and get a unified and holistic view of the customer data.
- The Call Back feature is also available.
Businesses must first register for and be approved for a WhatsApp Business Account in order to use the WhatsApp API. After that, they must connect their systems to the API by using the proper API driver. Once linked, companies can use the API to manage conversations, manage messaging, and monitor metrics.
What are the benefits of using the WhatsApp API for customer communication for your Food/ Hospitality brand?
There are several benefits of using the WhatsApp API for customer communication for your Food/ Hospitality brand :
Reach: With over 2 billion active users worldwide, WhatsApp gives your food/ hospitality businesses access to a sizable market.
Convenience: Customers can easily contact companies thanks to the widespread use of WhatsApp, which is accessible on a variety of platforms and devices.
Personalization: By utilizing features like message templates, rich media support, and end-to-end encryption, the WhatsApp API enables companies to customize their customer communications.
Automation: Businesses can automate some customer communications with the help of the WhatsApp API, including sending notifications for order status, confirmations, tracking details and reminders.
Cost-effective: When compared to other forms of communication like SMS or phone calls, such as Skype, WhatsApp communication can be a cost-effective method for food/hospitality businesses to interact with their customers.
Engagement: Businesses can swiftly and easily engage with customers using WhatsApp's real-time messaging features, which can contribute to the development of stronger client relationships.
Easy to Track: Businesses can monitor the success of their communications and make data-driven decisions about their messaging strategy with the aid of metrics and analytics offered by the WhatsApp API.
Multi-language Support: WhatsApp supports multiple languages, which can assist food/hospitality businesses in providing better customer service to clients in various geographical areas.
It is crucial to keep in mind that WhatsApp contact is governed by the WhatsApp Business Policy. Failure to adhere to the policy may result in account suspension or termination.
10,000+ Businesses Activated
200 Million Calls Enabled
4.5 Google Rating
#1 Ranked in India's Cloud Telephony Leadership Matrix