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What is Number Masking?

Call masking, also known as number masking lets customers connect with businesses without sharing their personal numbers. Ensure privacy with Number Masking by safeguarding personal phone numbers and maintaining privacy while reaching out to customers. Enhance security, prevent unwanted calls, and ensure confidentiality in business transactions by configuring agents’ access rights.

Top Call Masking Features You Need 


Call + WhatsApp Tracking
MyOperator tracks calls and WhatsApp messages via masked numbers, helping businesses refine engagement strategies.
Masked numbers enable secure business communication, preventing unwanted calls and spam.
  • Ensure 100% privacy compliance, protecting sensitive information
  • Easily update masked numbers without disrupting your present workflow.
Agents can call customers in one click, no dialing needed.
Effortlessly route masked calls to the right agent instantly with multi-level IVR.
Track calls for compliance, get real-time reports, and use AI to analyze call quality—all in one place.
Top Call Masking Features You Need

How Call Masking Works


Step 1

Step 1

A dedicated executive is assigned to each customer for ongoing support.

Step 2

Step 2

Customers and executives connect via the 'call' button on the app/website.

step 3

Step 3

Secure exchange of caller details between servers, providing agent contact

Step 4

Step 4

Calls routed by the server to agents without revealing personal numbers.

How High-Growth Brands Use MyOperator Call Masking | Success Stories

With MyOperator's toll free solution employee relations have become stronger than ever. We are now able to provide seamless customer support and for all our Retail and Ecommerce stores.

- Amit Chaudhary, Co-Founder & CXO at Lenskart

The Lenskart Case Study

How Lenskart increased their customer engagement by 10X with MyOperator toll free solution.

Our first interaction with a patient usually starts through a phone enquiry. MyOperator has helped us streamline patient enquiries generated by our awareness campaigns and promotions.

- M G Nabi Baig, Digital Marketing Head, Apollo Healthcare

The Apollo Healthcare Case Study

How Apollo Healthcare has been able to improve its marketing ROI tracking to 90-100%.

We are happy to use the services, best that it replaces the typical EPABX system and enables us to do all the tasks using mobile phones only. MyOperator customer support is so quick, they responds to all the queries so quickly and resolve them in a few minutes.

- Lalit Arora, Assistant Manager, Karma Lakelands

The Karma Lakelands Case Study

How Karma Lakelands, Delhi’s iconic resort, aced their customer communication with MyOperator.

6 Benefits of Using Call Masking With MyOperator

Enhanced Privacy

Protect your personal number when dealing with online transactions/inquiries.

Easy Setup 

Easily set up your dashboard and start using it quickly without complex setup.

Cost-Effective

Manage multiple communications without the need for additional phone lines.

Marketplace Transactions

Ensure security when buying or selling items on online marketplaces.

Marketing Campaigns

Maintain anonymity while conducting telemarketing or outreach efforts.

24x7 Support

Get Dedicated support 24x7 to ensure 100% business continuity. 

12000+ Customers Have Voted For Us

We are the simplest, most loved contact center for India’s MSMEs

Frequently Asked Questions

We are here to answer all your questions regarding WhatsApp and how it can help your business. If you have some other questions, visit our support center.

Number masking is a solution that allows you to communicate with others without revealing your actual phone number. It replaces your real number with a different one during calls.
Call masking works by using a third-party service that assigns temporary phone numbers. When you make a call, this temporary number is displayed on the recipient's caller ID instead of your real number.
Using number masking is simple. You just need to subscribe to a number masking service. Once subscribed, you'll receive instructions on how to use their temporary numbers for making calls.
Yes, in most cases, using call masking is legal in India. However, it's important to use it responsibly and not for any malicious activities.
Setting up call masking involves signing up with a call masking service provider. They will guide you through the process of obtaining temporary numbers and using them for your calls.
Call masking helps customers by safeguarding their personal phone numbers. It prevents unwanted access and ensures that only authorised parties can contact them.
Call masking ensures privacy by acting as a shield between your real phone number and the person you're calling. Your real number remains hidden, preventing any misuse or privacy breaches.
To hide your caller ID, you can typically do so by adjusting your phone's settings. On most mobile devices, you can find this option in the "Call Settings" or "Phone Settings" menu. Look for an option like "Caller ID" or "Show My Caller ID" and choose to hide your number. Keep in mind that the exact steps may vary depending on your phone's type and manufacturer.
Calling by hiding your number means making a phone call without revealing your caller ID information to the recipient. To do this, you typically dial a code before entering the phone number you wish to call. On many Android phones, you can use the code "*67" before the phone number to hide your number for that specific call. For more specific instructions, please refer to your phone's user manual or contact your mobile service provider.
Yes, to hide your caller ID on an Android phone, follow these general steps:
  • Open the Phone app.
  • Tap the three-dot menu icon (usually in the top-right corner).
  • Select "Settings" or "Call Settings" from the dropdown menu.
  • Look for the "Caller ID" or "Show My Caller ID" option.
  • Tap on it and choose the option to hide your caller ID.
  • Save your settings, and your caller ID will be hidden for future calls.
You can simply schedule a free demo here and set up a callback from us to assist you.

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