Omni-channel Customer Service
Toll-free + Multi-level IVR
Enable a unified toll-free number and VoIP-enabled IVR with automated bots to scale query resolution.
VoIP Enabled Dialing
Scale agent efficiency and customer pick-up rates with VoIP. Activate auto-dialing.
Allow remote support to function with mobile-first call managemen
Provide an additional layer of customer support with custom WhatsApp chatbots.
Integrate IVR with your help-desk/ ticketing system to automate ticket creation. Integrates with Freshdesk, Zoho, Salesforce and more
Monitor productivity for every agent with detailed, customizable admin reports.
AI-enabled Speech Analysis
Monitor calls/ generate summaries with generative AI/ sentiment analysis. Get customized reports and understand your customers better.
MyOperator Corporate Line
Equip your mobile sales force with MyOperator app-based smart numbers. Track and record every call for remote sales performance.
Ensure customer trust with a verified business profile and improve call pick-up rates with Truecaller integration.
Run post-sales follow-ups on Whatsapp, SMS, or through outbound calls.
API-based integration with all CRMs such as Zoho, Leadsquared, Salesforce to give sales a 360-degree customer view.
Roll-out Client BPO Centers
Set-up BPOs for your major clients with multi-tenanted, private cloud.
Set-up in a day with MyOperator out-of-the-box call management software.
Ensure high security and data privacy for each client. MyOperator is compliant with ISO/EIC 27001:2013.
Ensure 99.9% up-time for your clients with multi-geography redundancy.
Our journey and experience with MyOperator has been great for the last almost 3.5 years. MyOperator helped us to launch COVID helpline for our employees within 1 day.Their support team and dedicated account manager facilities helped us a lot.
- Anirban Mukherjee, Assistant Manager - Finance, PwC
Managing inbound calls has become easier with the implementation of Myoperator. This has further led to an increase in inbound customer conversion. It also helps in retaining customers better.
This is an amazing integrated solution that helped us keep track of all our customer communication activities through one platform. Customer data management has never been simpler. We look forward to a successful partnership in days to come.
- Apratim Banerjee - CTO, Cleanomatics
How MyOperator streamlined the helpdesk for PwC
PwC, the Big 4 consulting firm, required multiple call management solutions to connect internal employees and power helpdesk for their customers. PwC found a strong ally in MyOperator. MyOperator provided PwC with an enterprise cloud communication platform to activate employee and customer engagement.
MyOperator’s cloud communication platform helped PwC to:
Track all the call logs and recordings of their customers
Connect employees through an internal call management process
Launch the COVID helpline within a day
How Cleanomatics Increased Sales & Customer Service with MyOperator X Bigin by Zoho CRM
The one-stop on-demand cleaning service provider, Cleanomatics faced multifold issues like inconsistent salespeople management, no end-to-end KPI tracking system, and more. MyOperator provided them with an integrated CRM and call management solution.
With this integrated solution, Cleanomatics was able to achieve:
23% increase in customer calls
45% boost in sales and customer service agent productivity
Streamlined customer communication pipeline
Single business number
Get a single branded virtual or toll-free number for your call center.
Enhance business efficiency by automating outbound calls, optimizing agent productivity, and enabling personalized customer interactions.
Welcome your clients/customers in the language they speak. Localize your IVR greetings and prompts with our muti-lingual language support.
All conversations routed on MyOperator are automatically recorded and saved in your user panel. Access recordings any time for quality or training purposes.
IVR + SMS
Deliver omni-channel communication. Automatically send SMS after every call to deepen customer engagement.
MyOperator IVR platform integrates with all major CRMs helping you seamlessly manage leads and customer engagement.
MyOperator integrates with Truecaller to provide you numbers with verified calling and higher pick-up rates.
Automate ticket creation by connecting to any helpdesk with our powerful APIs.
Get dedicated support whenever you hit a snag or have any query using our IVR software.
Live Analytics and Reports
Track call performance of your sales/ support team. Get daily reports on the number of calls placed, received, and missed.
From team collaboration to lead generation, streamline project management and client communications with WhatsApp API
Enable remote sales and support teams with MyOperator Corporate Line mobile app.
- Scope of Interactions: Call center software excels in voice interactions, while contact center software offers a wider range of channels for customer engagement.
- Channels Supported: Call center software primarily supports voice calls, whereas contact center software offers a comprehensive suite of communication channels.
- Customer Engagement: Contact center software enhances customer engagement by catering to diverse communication preferences, while call center software excels in voice communication.
- Multi-Channel Capabilities: Contact center software provides a unified platform for managing interactions across various channels, offering a seamless experience for customers.
- Customer Relationship Management (CRM) Integration: Both call center and contact center software can integrate with CRM systems, but contact center software often offers more extensive CRM capabilities.
- Scalability and Flexibility: Contact center software is highly scalable and adaptable to evolving communication strategies, while call center software may be more static in nature.
- Analytics and Reporting: Contact center software typically offers advanced analytics and reporting for various channels, while call center software focuses on voice call metrics.
- Cost-Efficiency: With MyOperator VoIP, you can significantly reduce your operational costs by leveraging internet-based calling, eliminating the need for traditional phone lines and long-distance charges.
- Scalability: MyOperator VoIP is highly scalable, allowing your business to effortlessly adapt to changing call volumes. Whether you're a small BPO or a large call center, you can easily expand or downsize your communication capabilities as needed.
- Advanced Call Routing: The system offers advanced call routing features, ensuring that incoming calls are directed to the right agents or departments, improving efficiency and customer satisfaction.
- Enhanced Productivity: MyOperator VoIP equips agents with tools like call monitoring, call recording, and real-time analytics, enabling supervisors to monitor and coach agents for improved performance.
- Remote Work Capabilities: With the flexibility of VoIP, your agents can work from anywhere with an internet connection, allowing for remote work options and business continuity even during challenging times.
- Multi-Channel Support: In addition to voice calls, MyOperator VoIP supports multiple communication channels, including email, chat, and SMS, providing an omnichannel experience for your customers.
- CRM Integration: Integrate MyOperator VoIP with your CRM system to access valuable customer data during calls, improving the quality of interactions and personalizing customer service.
- Reliability: MyOperator VoIP offers high call quality and reliability, ensuring that your call center operations run smoothly without interruptions.
- Data Security: The platform prioritizes data security and compliance, helping BPOs, KPOs, and call centers meet regulatory requirements and protect sensitive customer information.
- 24/7 Customer Support: MyOperator provides 24/7 customer support, ensuring that you have assistance whenever you need it, helping you maintain uninterrupted service.
- Scalability: High-growth BPOs need a call center solution that can keep up with their expanding operations. MyOperator offers unmatched scalability, allowing businesses to effortlessly add new agents, lines, and features as their needs evolve. This ensures that your call center infrastructure can grow seamlessly alongside your business.
- Advanced Call Routing: Efficient call routing is crucial for high-growth BPOs dealing with increased call volumes. MyOperator's advanced call routing capabilities ensure that calls are directed to the most appropriate agents or departments, reducing hold times and enhancing customer satisfaction.
- Multi-Channel Support: Today's customers expect communication through various channels. MyOperator goes beyond voice calls, offering support for Voice, WhatsApp, SMS, and other interactions. This enables BPOs to provide an omnichannel experience, catering to customer preferences and needs.
- Real-time Analytics: To make informed decisions and continually improve performance, high-growth BPOs require real-time insights into call center operations. MyOperator provides comprehensive real-time analytics and reporting, allowing managers to monitor agent performance, track key metrics, and identify areas for optimization.
- Cost-Efficiency: As BPOs expand, cost management becomes crucial. MyOperator's VoIP solution eliminates the need for traditional phone lines, reducing communication costs significantly. This cost-efficiency allows BPOs to allocate resources to other critical areas of growth.
- CRM Integration: MyOperator seamlessly integrates with CRM systems, providing agents with access to valuable customer data during interactions. This integration enhances the quality of customer service by enabling personalized and data-driven interactions.
- Reliability: High-growth BPOs cannot afford downtime or call disruptions. MyOperator is renowned for its reliability, ensuring high call quality and uninterrupted service, even during periods of rapid growth.
- Remote Work Capabilities: MyOperator empowers BPOs to tap into a global talent pool by enabling remote work. Agents can work from anywhere with an internet connection, allowing for flexibility and business continuity, a crucial factor for growing operations.
- Compliance and Security: BPOs often deal with sensitive customer data and must adhere to regulatory standards. MyOperator prioritizes data security and compliance, helping businesses maintain data integrity and meet legal requirements.
- Customer Support: MyOperator provides 24/7 customer support to assist BPOs at all times. This ensures that any issues or questions are promptly addressed, minimizing disruptions to your operations.
- It greets your callers with a professional voice greeting and allows them to connect directly with their concerned department/agent based on their selection in the IVR menu.Overall, it improves the caller experience and speeds up on-call resolution.
- You can integrate whatsapp with your existing CRMs and work as an omnichannel platform.
- You can connect a call between the client and executive using a click-to-call widget directly from a website or an app.
- You can also track your organization’s call center activities in real-time with our real-time reports and dashboards.
- You can send and receive multimedia messages through whatsapp API integration.
- With IVR you can Integrate your service with CRM and get a unified and holistic view of the customer data.
- The Call Back feature is also available.
- Get immediate customer feedback without spending any money.
- Offer real-time support to clients through WhatsApp messaging, providing quick query resolution and support outside regular business hours.
- Automate responses with chatbots for common queries, ensuring instant replies and reducing response time.
- Use WhatsApp for proactive customer engagement, sending updates, notifications, and appointment reminders, enhancing customer communication.
10,000+ Businesses Activated
200 Million Calls Enabled
4.5 Google Rating
#1 Ranked in India's Cloud Telephony Leadership Matrix