Equip your remote sales or logistics force with MyOperator app-based virtual numbers. Track and record every call for compliance/ performance.
Boost your corporate branding and call pick-up rates with Truecaller integration on every agent number.
Use our pre-built integrations to integrate remote calls with major CRMs such as Zoho or your proprietary CRM to accelerate sales cycles.
Protect customer privacy with number-masking solutions deployed.
Set up VOIP-enabled cloud call centers to handle all customer queries. A customer/agent can accept or make a call from anywhere, anytime.
Scale both incoming and outgoing calls with multi-level IVR, toll-free number, progressive dialing.
Scale customer support with automated WhatsApp bots configurable for your business. Integrate with voice for omni-channel experience.
Generate customized reports with speech recognition, sentiment analysis and detailed performance reports
Optimize Marketing Campaigns
Get your WhatsApp account verified with a green tick. Schedule and run high conversion campaigns with real-time reports.
Track all missed calls when you’re away. Get instant queries from dealers or customers or deliver updates, without charging them a penny.
Convert leads into sales with SMS and call-blast campaigns tailored for logistics/manufacturing businesses.
Run multiple marketing campaigns by assigning different numbers and tracking individual ROI.
MyOperator has helped us understand the call volume and track maximum callers enhancing our customer support services. The call log and recording systems are helping us in monitoring the quality and efficiency.
With MyOperator’s dashboard, we are able to monitor and track calls’ ratio and agent performance on single click. With a report feature, we are able to plan manpower as per call flow timings. Really I wish to recommend this setup to all those who are still running a calling profile with a traditional setup.
- Atomberg technologies
Incorporating MyOperator’s comprehensive, cohesive technology has definitely eased our daily operations. We intend to make this into a long term association and keep upgrading our backend processes.
- Berger Paints
How V-Trans scaled customer retention by 65%
Before MyOperator, V-Trans used a traditional Toll-Free number with an EPABX attached to run their business. MyOperator helped them have a complete communication management system that included a virtual phone number along with an IVR which empowered them to overcome their challenges.
This integration helped V trans achieve:
A 65% higher retention in saving missed calls from customers.
Lower customer churn rate due to an upgraded mode of customer communication.
A 3X increase in on-call deal closures
How Manufacturing Leader, Atomberg technologies Scaled Customer Orders with MyOperator Multi-level IVR Platform
Before switching to MyOperator, Atomberg technologies were using a traditional PBX system as their mode of customer communication. MyOperator provided Atomberg technologies with a full-fledged setup comprising: A centralized virtual number for their multiple departments/branches which included an IVR to route their calls to the agents’ phone numbers.
This integration helped Atomberg to:
Manage high volumes of incoming orders by routing to right department
Getting real-time updated reports of their customer calls helped the agents to monitor and follow-up on missed calls.
Eliminate the dependency on unavailable landline systems.
Witness a 67% increase in their customer orders on call.
How Berger Paints Streamlined their On-Call Voting Process
Berger Paints is one of the leading paint manufacturers in India. Besides offering high-quality products, they are also well-known for the "Berger Priyo Pujo," which is held every Durga Puja since 2013. Each citizen is given the opportunity to vote for their favorite Pujo or Pandal in this unique competition that spotlights the "Para Pujos" of Kolkata.
MyOperator provided them with a virtual phone number that was used for both registration and voting. An IVR was deployed for automatic interaction with the callers.
This integration helped Berger paints to:
All the call-related activities including caller details, call timings, and votes automatically sync with the google sheet.
Seamless on-call voting process, eliminating the manual intervention to manage the high volume of calls and votes.
Single business number
Get a single branded virtual or toll-free number for yourLogistics/manufacturing business.
Welcome callers in the language they speak. Localize your IVR prompts with our muti-language support.
All conversations are automatically recorded in your user panel. Access any time for quality or training purposes.
IVR + SMS + WhatsApp
Deliver omni channel communication. Automatically send SMS/ WhatsApp notification after every call to deepen customer engagement. Deliver support over voice + WhatsApp.
Easily integrates with all major CRMs for seamless order management and customer engagement.
Sync with Truecaller to provide you with verified calling and higher pick-up rates.
Automate and enhance customer service, status checks, and more to increase efficiency.
Get dedicated support whenever you hit a snag or have any queries using our IVR software.
Live Analytics and Reports
Get real-time call performance report to manage your sales and customer support teams better.
Live Call Transfer
Transfer ongoing calls to the respective department/dealer without disconnecting to enhance your callers’ experience.
Upgrade to VOIP-enabled cloud call center for seamless customer interactions from any location, at any time, providing enhanced flexibility for both customers and agents.
Ensure uninterrupted customer service, increased agent productivity, and faster query resolutions. Ideal for any office setup - Remotely or in-office.
What are the key features of a cloud contact center specifically designed for manufacturing and logistics businesses?
Can a cloud contact center integrate with existing CRM systems used in the manufacturing and logistics industry?
How does a cloud contact center help in managing high call volumes during peak seasons in the manufacturing and logistics sector?
What are the advantages of using IVR/ cloud telephony/Whatsapp software in your Logistics/Manufacturing business?
- It greets your callers with a professional voice greeting and allows them to connect directly with their concerned branch/agent based on their selection in the IVR menu. Overall, it improves the caller experience and speeds up on-call resolution.
- You can connect a call between the customers and the dealers using a click-to-call widget directly from a website or an app.
- You can also track your Logistics/Manufacturing business call center activities in real-time with our real-time reports and dashboards.
- With IVR you can Integrate your service with CRM and get a unified and holistic view of the customer data.
- The Call Back feature is also available.
- Get immediate customer feedback without spending any money.
10,000+ Businesses Activated
200 Million Calls Enabled
4.5 Google Rating
#1 Ranked in India's Cloud Telephony Leadership Matrix