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Trusted by 12,000+ customers

apollo health
primeivf
easyaspataal
D Y Patil
healthians
reddys
tajpharma

Power Truly World-Class Communication For Your Healthcare Services

Deliver Patient Support Through 24/7 Customer Care

Deliver Patient Support Through 24/7 Customer Care

VOIP-enabled Customer Care Center

Our inbound and outbound cloud call centers help you capture and route 100% of all interactions. Ensuring you deliver superior support at lower costs.

Superior Support Through Chatbots

Deploy customized WhatsApp chatbots to address common queries and deliver 24/7 Support.

CRM Connect

MyOpertor connects remote calls with major CRMs such as Zoho, Leadsquared, Salesforce to give you a 360 degree patient view.

Ensure 100% Compliance

Audit every communication through recording, centralized dashboard and AI-powered predictive analytics.

Set-up Your Toll-free Number

Accelerate Patient Enrollments

Accelerate Patient Enrollments

Call routing

Cater to the specific needs of the patients with call routing and ensure faster enrollments by reducing their wait time.

Click-to-Call Services

With a click-to-call widget, you can connect a call between the patient and the respective physician with a single tap right from the website or the app.

Toll-free + Multi-level IVR Solutions

Give a single toll-free number to all your callers and help them easily navigate to reach different departments.

Outbound Calls, WhatsApp Campaigns and SMS

Provide automated and personalized updates to patients related to their treatment through auto-diallers, WhatsApp or SMS-call integration.

Activate WhatsApp Campaigns

Mobilize Remote Personnels Through MyOperator Corporate Line

Mobilize Remote Personnels Through MyOperator Corporate Line

MyOperator Corporate Line

Equip your delivery/ collection force with branded virtual number apps. Track and record every call for support executives performance.

High Trust Truecaller Integration

Leverage our Truecaller integration to display your brand, reason to call to deliver peace of mind to your patients.

Number Masking Solutions

Mask personal contact numbers of physicians and agents, connect calls via virtual numbers.

Explore Corporate Line For Healthcare

Customer Speaks

Apollo Healthcare

By using MyOperator, Apollo Healthcare has been able to improve its marketing ROI tracking to 90-100%. Our first interaction with a patient usually starts through a phone enquiry. MyOperator has helped us streamline patient enquiries generated by our awareness campaigns and promotions. We are able to completely track conversions and deliver information more efficiently to all our patients.

M G Nabi Baig, Digital Marketing Head, Apollo Healthcare.

Wow Momo

At Prime IVF center, we are dedicated to assisting couples struggling to conceive by using the most modern and reliable IVF technologies. As a part of our business operations, we are required to connect with our customers regarding the queries that they raise on our online platforms and to check their details & confirm their appointments. It becomes super critical for us that we reach all the customers quickly. This is where MyOperator Outgoing Truecaller’s Verified Call ID integration has helped us. It allows us to display our branding while we make an outbound call to our customers.

Rampal Singh Tomar, CEO, Prime IVF Centre

Success Stories

How MyOperator helped Healthcare Organisations Boost their Performance

How Prime IVF Centre Builds Customer Trust Through MyOperator - Truecaller Integration

The Prime IVF has reached out to MyOperator to assist them in optimizing their calling process. MyOperator worked with the Prime IVF facility to implement outbound call management with Truecaller's Verified Call ID integration. MyOperator integrates with Truecaller for Business to offer a trusted call management platform layered with identity and branding solutions.

How Prime IVF Centre Builds Customer Trust Through MyOperator - Truecaller Integration

This integration has helped Prime IVF achieve:

Increased efficacy in answering patient queries which is a major prerequisite in the healthcare industry. The calls made through Truecaller’s Verified Call ID are picked up by patients/families on the first go.

Control of their branding and customer relations while managing outbound patient communication.

Efficient call audits and improvements in their team performance.

Timely follow-ups on the missed ones.

Read More

How Apollo Healthcare Optimized Marketing ROI with MyOperator Virtual Numbers and Call Analytics

Apollo Healthcare's initial contact with a patient is usually initiated by a phone call. MyOperator deployed virtual numbers and IVR incoming/outgoing services for Apollo Healthcare. They used Virtual numbers for 8 different verticals and IVR feature automatically interacts with callers and collects information by displaying menu options to them. It then takes actions based on keypad or voice response responses from the caller.

How Apollo Healthcare Optimized Marketing ROI with MyOperator Virtual Numbers and Call Analytics

This integration helped Apollo Healthcare to:

Improve its marketing ROI tracking to 90-100 percent

Streamline patient inquiries through campaigns and promotions

Streamline complete conversion tracking

Deliver information to all of their patients more efficiently.

Read More
Boost your call management services and Builds Customer

Build Patient Trust With MyOperator Cloud Communications Platform

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The Complete IVR and Call Management Features For Healthcare Organizations

Single business number

Get a single branded virtual or toll-free number for your Healthcare Organisation.

Multilingual IVR

Welcome patients in the language they speak. Localize your IVR greetings and prompts with our muti-lingual language support.

WhatsApp Chatbot

Ensure faster customer resolutions by configuring customized WhatsApp Chatbot responses. No more depending on your sales or support agents all the time.

IVR + SMS

Deliver omni-channel communication. Automatically send SMS after every call to deepen customer engagement.

CRM Integration

MyOperator IVR platform integrates with all major CRMs helping you seamlessly manage patient enquiries and customer engagement.

Truecaller Integration

MyOperator integrates with Truecaller to provide you with numbers with verified calling and higher pick-up rates.

Smart Automation

Automate and enhance timely follow-ups, efficacy in answering patient queries, and more to increase efficiency.

24x7 Support

Get dedicated support whenever you hit a snag or have any queries using our IVR software.

Live Analytics and Reports

Track the call performance of your team. Get daily reports on the number of calls placed, received, and missed.

Frequently Asked Questions

What is an omnichannel contact center solution?
An omnichannel contact center solution is a comprehensive customer engagement platform that integrates multiple communication channels, such as phone, chat, SMS, WhatsApp, and more into a unified interface. It enables seamless customer interactions across various channels, ensuring consistent and personalized experiences.
A cloud contact center brings numerous benefits to healthcare organizations, including cost savings, scalability, enhanced flexibility, and improved agent productivity. It enables remote work options, offers real-time analytics for data-driven decision-making, and allows seamless integration with other healthcare systems for better patient care.
Yes, MyOperator is in compliance with the requirements of Information Security Management System ISO/EIC 27001:2013. They implement robust security measures, such as encryption, access controls, and data backups, to protect patient information.
Absolutely. Cloud contact center solutions are designed to integrate seamlessly with existing healthcare systems, such as electronic health records (EHR), customer relationship management (CRM) platforms, and appointment scheduling systems. This integration allows agents to access patient information in real-time, improving efficiency and delivering personalized experiences.
A cloud contact center enables healthcare organizations to offer multiple communication channels, personalized interactions, and quicker response times. Patients can reach out through their preferred channels, receive timely updates, and experience consistent and high-quality care. This leads to increased patient satisfaction and engagement.
Businesses can use WhatsApp to interact with their customers with WhatsApp API, a messaging tool. Businesses can send and receive messages, handle conversations, and keep track of them using the API.
Businesses must first register for and be approved for a WhatsApp Business Account to use the WhatsApp API. After that, they must connect their systems to the API by using the proper API driver. Once linked, companies can use the API to manage conversations, manage messaging, and monitor metrics.
  • It greets your callers with a professional voice greeting and allows them to connect directly with their concerned Hospital /Branch/Department/Physician based on their selection in the IVR menu. Overall, it improves the caller experience and speeds up on-call resolution.
  • You can connect a call between hospitals and patients using a click-to-call widget directly from a website or an app.
  • You can also track your healthcare organization's call center activities in real time with our real-time reports and dashboards.
  • With IVR you can Integrate your service with CRM and get a unified and holistic view of the patient's data.
  • The Call Back feature is also available.
  • You can use a chatbot on WhatsApp to scheduling and managing patient appointments effectively
  • Get immediate caller feedback without spending any money.
Established in 2013, MyOperator is India’s most trusted cloud telephony platform trusted by thousands of businesses including Apollo, Prime IVF, Lenskart, Myntra, Wow! Momo, NCERT and more. A key enabler of the Digital India mission, MyOperator has been used to connect Pradhan Mantri’s Mann Ki Baat to billions plus Indians and run helplines during major events such as the Kerala flood. MyOperator is recognised as a champion in India’s cloud telephony leadership matrix.
The cost of IVR/ call management software is determined by the volume of calls received, the number of agents mapped behind, and a few other factors. Our detailed pricing can be found here.
You can reach us at 92129 92129 or by email at hello@myoperator.com. You can also sign up for a free trial here and we'll call you back.
MyOperator offers flexible pricing starting as low as rs 799 per month to manage your calls. If you are a healthcare start-up, you can also apply for our start-up credits of up to Rs 50000.
MyOperator gives a number of campaign management options including SMS, Call-blasts, Missed call dialing and Whatsapp to run campaigns on your opt-in base.
You can get an office IVR system from MyOperator by signing up for a free trial. We assure you exclusive features along with 24*7 available customer support.
The cost of an office IVR depends on your business requirements and call volume. You may check the detailed pricing here.
Sign in for your 3-day demo. Get access to MyOperator “Live” dashboard. Pick your ‘virtual’ business number, toll-free or non-toll-free. Enter all required details or call us at 92129 92129, and we’ll assist you every step of the way.
Sure. You can sign up for a 3-day free trial of call center solutions provided by MyOperator. With your demo account, you can set up a cloud call center solution for your business and see how it works.
MyOperator call center solution services start at INR 1249 per month. For more information on cloud call center solution prices, please check the call center pricing page.
The entire set up of the call center solution is done online and takes only a few minutes to complete. To set up a call center solution for your business, you can sign up online or call the MyOperator support team at +91 92129 92129.

12,000+ Businesses Activated
200 Million Calls Enabled
4.5 Google Rating

#1 Ranked in India's Cloud Telephony Leadership Matrix

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