All about MyOperator Malaysia hosted PBX System
Also known as IP PBX system, Hosted PBX is an automated call management system that works on the principles of a traditional PBX system but doesn’t require any kind of hardware installation. It is basically used by SMEs and enterprises for giving top-notch calling experience to its users. MyOperator is an advanced cloud-based call management system that provides an automated business call handling solutions with some remarkable features like CRM integration, call tracking, call masking, call routing, IVR, virtual number, etc.
Setting up a bulky hardware system for business calling processes is not required when the IP PBX system provides the complete call handling setup on the cloud. At first, businesses do not need to invest a huge amount of resources on hardware setup as cloud PBX systems are hosted on third-party vendors premises. Furthermore, maintenance or downtime expenses will get reduced to zero with IP PBX phone system.
Enhanced call reporting
Business call monitoring is an important task to get an idea about the loopholes in the calling processes. With a real-time dashboard, businesses can generate comprehensive call reports of its users and use it to analyze the customer product purchasing persona. Interestingly, it also allows us to do narrow level region-based targeting. For instance, the dashboard will provide regional calling reports using pie charts.
Bigger brand impression
Hosted PBX system, with an IVR, gives a great customer calling experience via its welcome voice greetings and intelligent call routing feature. By inculcating a tollfree number in your business phone system, managers can furnish their users with free calling experience. Of course, this will increase the chances of getting more customer calls. As a result, this will not elevate business sales but also leaves a bigger brand impression in front of customers.
As you scale up your business, you don’t need to establish a traditional business phone system for your calling processes. Cloud PBX systems in Malaysia permit you to add as many agents in your call center without any additional hardware set up installation cost and unnecessary maintenance charges. Hence, this will save your cash that can be used for some other productive purposes.
Track your customer calls to get some insights about their likes and dislikes about your product. Further, use it to improve your offerings.
Inculcate regular data fetching tasks from software like ZOHO, Pipedrive, Kreato, Salesforce with the help of CRM integration feature.
Malaysian virtual number is a call managing solution that can map multiple local numbers behind a centralized virtual number to reduce the chances of missing customer calls.
Greet your callers with a welcome voice greeting every time they make a call. Further, route their calls to the concerned departments basis DTMF keypad inputs.
Live call transfer
This is a remarkable feature that allows you to transfer your live business calls to your counterparts without hanging up on a call.
Record your agents calls via live dashboard and use those recordings to train your new agents or to resolve on call with customers.
Ready to upgrade your customer communications?
Mobile application interface
You can access our comprehensive live dashboard that provides business call tracking details, call recordings, detailed calling reports, live call transfer, API integration through your mobile device. All you need to do is to install the MyOperator application from Google play store on your mobile device for free. Thus, managers can track their agents’ performance irrespective of location and time.
Round the clock customer support
We are available for you irrespective of time boundations. Our dedicated team will help you with any sort of difficulty. Be it any kind of issue, like setting up a business phone system or any other basic query, our support team will reach out to you at the earliest. All you need is to raise your issue by submitting a ticket on our support portal or drop us an email on email@example.com.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.
- Call tracking system
- CRM/API integrations
- Detailed and insightful call reports
- Malaysia 1800 numbers
- Sign up here for your business phone system.
- Add an IVR greeting for your callers
- Add your executives’ phone number to be mapped behind your virtual number.
- Your account will be activated within a day after your KYC and payment completion.