Less manual effort
Eliminate the need for agents to manually hand over the phone to another agent/department.
Calls are forwarded to the concerned department directly directly basis the caller’s input in IVR menu.
Mobility in working
Agents are free to attend calls anytime, anywhere as the calls are forwarded directly to their phones.
Multiple parallel calls
With a centralized virtual phone number, your team can attend multiple calls at the same time.
Calls are routed to the concerned department directly basis the callers’ input in keypad menu.
With call forwarding on mobile phones, agents can attend customer calls even after working hours.
Automatic call forwarding
Calls coming at your virtual phone number are automatically forwarded to any of the mapped agents’ phone numbers. This facilitates your team to attend multiple calls simultaneously and reduces the chances of missing any customer call. Forwarding calls on agents’ mobile phones also eliminates the dependency on fixed landline systems to attend calls and brings mobility in the team working.
Conditional call forwarding
Incoming calls at your virtual business number are also forwarded as per different situations. Basis the customers’ input in the IVR menu, calls are forwarded to the concerned department. Also, they can be forwarded to different agents during office hours and after office hours or holidays. This brings automation and efficiency in your customer call management.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.