Trusted by 12,000+ customers
MyOperator Contact Center Analytics Features
Measure CX on Call, WhatsApp and SMS
Stay on-course with Real Time live call and chat reporting
Real-time Call Reports
See a live dashboard of all your customer interactions allowing intervention by team leaders.
Team Performance Tracked Live
Track team performance on-the-go through live monitoring.
One Dashboard for Multiple Accounts
Got multiple accounts with us? Switch seamlessly between dashboards in one click.
AI-powered Sentiment Analysis
Flag any live call with real-time AI powered sentiment analysis.
Flexible, custom reports to manage your CX operations at scale
Custom Reports
Whatever your use case is, we build custom reports for you using our modular architecture.
Go Graphic Live
Find tables boring? Convert them to exportable graphs and chart for easy interpretation and presentation.
Caller Demographics
Real time insights into caller geolocation and call distribution.
Hierarchical/Location-based Reports
Manage call performance at individual, department level or organization level. Organise them by teams.
Call Volume Analysis
Understand when calls are highest, optimising agent allocation.
Manage your teams with intelligent performance analytics
Remote/Hybrid Monitoring
Monitor remote team performance, call-time, chat performance and break hours through remote, mobile dashboards.
Role Based Access
Manage access to reports based on your organization role (CXO/ BU Head/ Team Manager).
Assess Performance Easily
Get reports to compare performance across users, teams, locations and departments. Track your key business KPIs and identify your best agents.
Live Status of Each Agent
Understand in one look whether your team is on calls, on break or unavailable.
Immediate Quality Control
Give ultimate control to your Quality Managers with immediate access to call recordings & call notes.
Deep dive into WhatsApp Campaign insights for 360 degree CX
Monitor Live Chat Performance
Monitor and analyze multi-level live chat interactions to improve response times, resolution rates, and customer satisfaction.
WhatsApp Campaign Reports
Analyse WhatsApp campaigns at granular level based on the following metrics - Status, type, audience type, Message type, sent, delivered, read, clicks, failed.
Manage multichannel outbound campaigns in one place
Voice Broadcasting/Missed Call Campaigns
Measure the efficiency of your outbound campaigns with detailed reports on calls connected and leads generated.
WhatsApp/SMS Campaigns
Get detailed insights into WhatsApp and SMS Campaigns to drive marketing decisions.
Measure Offline Campaigns
Leverage the power of virtual numbers and CTAs to measure campaign efficacy by location, creative or placement.
Omni-campaigner
Run and assess reports across channels with the MyOperator omni-campaigner solution.
MyOperator Contact Center Analytics Features
Measure CX on Call, WhatsApp and SMS
![]()
Real-time Monitoring
Real-time Monitoring
Stay on-course with Real Time live call and chat reporting
Real-time Call Reports
See a live dashboard of all your customer interactions allowing intervention by team leaders.
Team Performance Tracked Live
Track team performance on-the-go through live monitoring.
One Dashboard for Multiple Accounts
Got multiple accounts with us? Switch seamlessly between dashboards in one click.
AI-powered Sentiment Analysis
Flag any live call with real-time AI powered sentiment analysis.
![]()
Contact Center Analytics
Contact Center Analytics
Flexible, custom reports to manage your CX operations at scale
Custom Reports
Whatever your use case is, we build custom reports for you using our modular architecture.
Go Graphic Live
Find tables boring? Convert them to exportable graphs and chart for easy interpretation and presentation.
Caller Demographics
Real time insights into caller geolocation and call distribution.
Hierarchical/Location-based Reports
Manage call performance at individual, department level or organization level. Organise them by teams.
Call Volume Analysis
Understand when calls are highest, optimising agent allocation.
![]()
Team Management
Team Management
Manage your teams with intelligent performance analytics
Remote/Hybrid Monitoring
Monitor remote team performance, call-time, chat performance and break hours through remote, mobile dashboards.
Role Based Access
Manage access to reports based on your organization role (CXO/ BU Head/ Team Manager).
Assess Performance Easily
Get reports to compare performance across users, teams, locations and departments. Track your key business KPIs and identify your best agents.
Live Status of Each Agent
Understand in one look whether your team is on calls, on break or unavailable.
Immediate Quality Control
Give ultimate control to your Quality Managers with immediate access to call recordings & call notes.
![]()
WhatsApp Analytics
WhatsApp Analytics
Deep dive into WhatsApp Campaign insights for 360 degree CX
Monitor Live Chat Performance
Monitor and analyze multi-level live chat interactions to improve response times, resolution rates, and customer satisfaction.
WhatsApp Campaign Reports
Analyse WhatsApp campaigns at granular level based on the following metrics - Status, type, audience type, Message type, sent, delivered, read, clicks, failed.
![]()
Campaign Reporting
Campaign Reporting
Manage multichannel outbound campaigns in one place
Voice Broadcasting/Missed Call Campaigns
Measure the efficiency of your outbound campaigns with detailed reports on calls connected and leads generated.
WhatsApp/SMS Campaigns
Get detailed insights into WhatsApp and SMS Campaigns to drive marketing decisions.
Measure Offline Campaigns
Leverage the power of virtual numbers and CTAs to measure campaign efficacy by location, creative or placement.
Omni-campaigner
Run and assess reports across channels with the MyOperator omni-campaigner solution.
How MyOperator Contact Center Analytics Empowers Your Business?
Take Real-time Decisions
Enable your team to monitor live customer conversations and intervene as needed in real-time.
Reports Tailored For You
Tailor reports to your needs with our flexible architecture—because not all companies are alike.
Organize Your CX In One Place
Run your customer engagement across call and WhatsApp. Get all your reports in one place.
Track Your Critical KPIs
Design and measure the contact center KPIs important for your business.
Trust the MyOperator Experience. Endorsed by Customers and Experts.
By using MyOperator, Apollo Healthcare has been able to improve its marketing ROI tracking to 90-100%. Our first interaction with a patient usually starts through a phone enquiry.
M G Nabi Baig, Digital Marketing Head
We are happy to partner with MyOperator. Given their strong reviews and market leadership, we trust their platform to handle our communication”
Mr. Rajesh Jayachandran, CEO
The MyOperator dialer app solved a key business problem for CaratLane - of tracking and auditing customer calls made by our on-store executives.
Aditya Nambyar, Product Manager, Caratlane
“The best part is it’s quite easy to integrate MyOperator services and customize the
solution within a day.”
MyOperator has understood our requirements and delivered the right call-messaging integration to optimize our customer engagement.
Souvik Das, Associate Product Manager
Success Story
How Apollo Healthcare measures its campaign performance across India with MyOperator Campaign Tracker.
Frequently Asked Questions
We are here to answer all your questions regarding WhatsApp and how it can help your business. If you have some other questions, visit our support center.
What is real-time reporting, and why is it important?
How can performance reports help my business?
What are advanced reports, and how do they differ from standard reports?
Can I get in-depth reports to acquire an accurate understanding of my business activities?
Is it possible to view department-wise analytics for resource allocation?
How can I track call-wise data for quality assurance?
Can I access user-wise reporting to evaluate individual performance?
How can I check agent availability through reporting and analytics tools?
What information is available on the real-time dashboard, and how frequently is it updated?
Can I customise reports to suit the unique needs of my business?
12,000+ Businesses Activated
2.5 Billion Conversations Enabled
4.6 Google Rating
#1 Ranked in India's Call + WhatsApp Matrix
