Callers can easily connect with their concerned department/agent basis their input in IVR menu.
Customer conversations are automatically recorded and stored on cloud for future purpose.
Check the number of your missed, attended, and outgoing calls agent and department wise.
Enhance your customer’s on-call experience
Ensure an upgraded calling experience for your customers with an IVR. Your callers will be welcomed with a customized voice message and will be connected with the right department automatically This will ensure their faster on-call resolution, eliminate the need to wait on-hold, and thus, improve their on-call experience.
Reduce your team’s manual efforts
The calls will be transferred directly to your agent’s mobile phones, saving their need to stick to their office desk to attend calls. With our follow-up feature, your agents will be able to ensure timely follow-up on the missed ones. You can easily add or remove the agent’s phone numbers mapped behind your centralized business number as per their availability.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.