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What is MyOperator Ex-com Platform

MyOperator's Ex-Com is a Post Call Communication (PCC) platform to help you automatically send messages after each outgoing or incoming business call. These messages, containing pre-set content can be sent in the form of voice calls, WhatsApp messages, or SMS. The flexibility of Ex-com extends to multi-store or multi-branch scenarios, providing detailed PCC reports for each location.

How To Make The Best Use of MyOperator Ex-com

Feedback via WhatsApp/SMS

Feedback via WhatsApp/SMS

Collect feedback via customized forms on WhatsApp/SMS, mapping responses to users or stores.

Redirecting Positive Feedback

Redirecting Positive Feedback

Redirect users to give positive feedback (e.g., 5 stars) on Google Reviews, LinkedIn, or other relevant platforms.

Addressing Negative Feedbackk

Addressing Negative Feedback

For poor reviews, guide users to an escalation matrix or a grievances page to address concerns promptly.

Product Catalog Sharing

Product Catalog Sharing

Share your product catalogs seamlessly with customers after a call, enhancing the overall shopping experience.

Consultant Reviews

Consultant Reviews

Consultants can send links to Google reviews to clients, encouraging feedback and testimonials.

Voice Call Feedback System

Voice Call Feedback System

Deploy a menu-driven IVR system for voice-call ratings, with centralized dashboard access for customer feedback.

Prompt Healthcare Comms

Prompt Healthcare Comms

Automatically share hospital addresses and locations with patients via WhatsApp or SMS after each call.

Service Aggregator Contact

Service Aggregator Contact

Service aggregators can provide contacts of related technicians to customers after a booking call for quick follow-up.

How MyOperator Ex-com Works

Step 1: Sign in to MyOperator Ex-com panel. Select ‘Configuration’ to set the campaign
Step 2: Select Voice Call, WhatsApp, or SMS channel for your campaign
Step 3: Review and set your campaign based on the channel you choose
Step 4: Get WhatsApp/SMS reports from ‘Dashboard’. Select ‘Call Feedback’ for Call reports
How MyOperator OmniCampaigner Works

Key Features of MyOperator Ex-com Solution

Unified Call + WhatsApp

Unified Call, SMS + WhatsApp

Automate post-call Voice, SMS, and WhatsApp interactions seamlessly on a single platform.

Configurable Messages

Configurable Messages

Configure your post-call text, voice or WhatsApp message with our easy-to-use editors.

Automated Chatbots

Automated Chatbots

Build your post-call customer journey for example getting their payment through WhatsApp bots.

Smart Links

Smart Links

Send anything from locations to payment links with your post-call WhatsApp and SMS.

Instant Setup

Instant Setup

Easily set up your custom post-call campaigns to ensure Voice, WhatsApp, SMS messages are sent instantly.

Collect Feedback

Collect Feedback

MyOperator Ex-com is the most powerful way to collect your customer feedback. On any channel they choose.

Integrated Reporting

Integrated Reporting

Get your post call rating and survey results in one place. On one platform.

Seamless Integrations

Seamless Integrations

1-click connect with your CRM, ERP suite, Truecaller, and all major enterprise applications.

Customer Speaks

Happay

MyOperator has understood our requirements and delivered the right call-messaging integration to optimize our customer engagement. Great support and easy to use product that works for our agile payment platform.

Souvik Das

Associate Product Manager, Happay
Apollo Healthcare

By using MyOperator, Apollo Healthcare has been able to improve its marketing ROI tracking to 90-100%. Our first interaction with a patient usually starts through a phone enquiry. MyOperator has helped us streamline patient enquiries generated by our awareness campaigns and promotions. We are able to completely track conversions and deliver information more efficiently to all our patients.

M G Nabi Baig

Digital Marketing Head, Apollo Healthcare.
Apollo Healthcare

Our journey and experience with MyOperator has been great for the last almost 3.5 years. MyOperator helped us to launch COVID helpline for our employees within 1 day.Their support team and dedicated account manager facilities helped us a lot.

Anirban Mukherjee,

Assistant Manager - Finance, PwC.

Explore Case Studies

How WTF Boosted Conversions by 23% with WhatsApp

How WTF Boosted Conversions by 23% with WhatsApp

How Happay streamlined payment communications with SMS

How Happay streamlined payment communications with SMS

How Apollo Healthcare Achieved Marketing ROI by Up To 100%

How Apollo Healthcare Achieved Marketing ROI by Up To 100%

Read More

Automate After-call Communications Through MyOperator Ex-com

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Featured Blogs

SMS Marketing – The Complete Guide 2024

SMS Marketing – The Complete Guide 2024

The Complete Guide to Set up WhatsApp for Your Business

The Complete Guide to Set up WhatsApp for Your Business

Outbound Call Performance: Key Metrics and KPIs to Track

Outbound Call Performance: Key Metrics and KPIs to Track

Read more blogs

Frequently Asked Questions

We are here to answer all your questions regarding WhatsApp and how it can help your business. If you have some other questions, visit our support center.

What is Ex-com?
Ex-com is a powerful platform that automates post-call customer outreach, helping you streamline communication after every business call (incoming or outgoing). The communication channels through which the post-call campaigns can be scheduled are Voice calls, WhatsApp, and SMS.
Ex-com integrates with your existing cloud communication system and automatically triggers different outreach methods after each call, like:
  • Voice Calls: Send pre-recorded or text-to-speech messages that include key points or next steps.
  • WhatsApp Messages: Reach your customers on their most-used platform with personalized messages or surveys.
  • SMS: Deliver quick and concise follow-ups for urgent information or confirmations.
Ex-com offers several benefits for your business, including:
  • Improved Customer Satisfaction: Ensure clear and timely communication after every call, leading to happier customers.
  • Increased Efficiency: Automate repetitive tasks and free up your team's time for more strategic work.
  • Enhanced Lead Generation: Capture valuable information and convert leads more effectively with post-call outreach.
  • Boosted Sales: Follow up promptly and personalize your approach to close more deals.
  • Actionable Insights: Gain valuable data on customer interactions to improve your communication strategy.
Yes! Ex-com integrates seamlessly with most existing cloud communication systems and offers a user-friendly interface for creating and managing your outreach campaigns.
Absolutely! Ex-com allows you to personalise your messages with call details, customer information, and dynamic content. You can also choose from pre-built templates or create your own custom messages.
Does Ex-com work for both incoming and outgoing calls?
Yes, Ex-com works for both incoming and outgoing calls. You can set up different outreach workflows for each type of call to ensure the most relevant communication.
For any queries regarding MyOperator Ex-com platform, please mail us at hello@myoperator.com with your questions or call us at +91 92129 92129, One of our executives will reach back to you soon

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