IVR system to boost your business
Interactive voice response is a virtual telephony system where your customers and callers can retrieve information or connect to your agents through a combination of real-time voice response and dial pad inputs. IVR system will revolutionize your call management and make it easier for you as well as your customers.
Give your customers a professional experience.
No call will be missed!
Greet your callers with customized greetings.
Increase customer retention through advanced calling features.
Know your caller’s requirements by using multi-level IVR.
Increase the efficiency of your agents and your business.
Make every experience a pleasant one for your callers.
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Time efficiency & cost-effectiveness
IVR is an amazing way to save your as well as your customer’s time. Interactive voice response helps in reducing all the manual tasks by automating all the processes. For customers, in addition to being connected with the concerned agent, choosing their preferred option from a short menu typically happens quickly and without any problem. Also, IVR arrangements give you a surmised estimation of the time for which customers might have to wait to connect to an agent, making it simpler to choose if the customer would like to look out for the line or simply call later. This gives customers an image that you value their time. Furthermore, the IVR system is cost-effective. You just need to choose the plan which aligns the most with your business needs.
Being there for customers 24*7
Setting up the IVR system will provide a lot of comfort to you and your customers as it is working 24/7 without interference. You can set up pre-recorded voice responses for situations when a client calls after availability hours, on holidays, or on days when you have only limited staff. Through these real-time voice responses, you can tell your customers that you will connect later or straightforwardly to allow the IVR to address the issue whenever the situation allows, in situations such as the client wants to know his account balance or want some information for which connecting with an agent is not necessary.
Building your brand reputation
One of the greatest IVR benefits for small businesses is that it improves your organization's reputation by giving your callers a professional experience. An IVR system not just makes the image that your organization works on the principle of professionalism but also that you care about your clients enough to give an organized and customized reaction to their calls. Furthermore, having an IVR system for your small business will give you credibility and help you in gaining the faith of your customers eventually leading to an increased number of loyal customers.
Increasing team productivity
Another benefit that the IVR system for business is the increased productivity of your employees, which can essentially improve profitability. Rather than spending energy on conversations with associates to track down the correct answer or find the agent who can handle a customer’s issue in the best possible way, you can simply program automated routing. This expands efficiency and enables you to deal with a higher volume of calls than expected. Along with this feature, you can also incorporate a call recording feature to supervise and give feedback to your agents on their performance.
Live call monitoring of all the calls along with real-time call logs and agent performance analysis.
Protect both your agent and customer’s privacy by hiding their numbers from each other.
Record all the conversations to know what your customers need and provide them the best of services.
Make it easy for your agents to make outbound calls with just one click without having to type the numbers manually.
Integrate your applications or software with the MyOperator IVR system and get a better and easy workflow.
Increase employee productivity as well as customer satisfaction by the quick and easy routing of calls.
Use the smart call queue feature by routing calls to your available agent and reduce the rate of call abandonment.
Let your staff work from anywhere without hampering your business call management with help of the IVR system.
Transfer your customer calls to the concerned department or agent in real-time without disconnecting the call.
Facilitate customer support as well as build your brand image by using multi-level IVR.
Get insightful call reports daily, weekly, monthly, and use the analysis for better decision making.
Send text messages to all your customers in one go for fast and efficient communication.
Find out what IVR system can do for your small business
Get our free IVR system playbook and learn about the IVR system for your business in-depth. This is the perfect guide for all your queries regarding the IVR system. Download your guide now and explore how the IVR system can boost your business.
Premier customer support
At MyOperator, we ensure round-the-clock support for all customers. We treat every call as an opportunity to solve a problem for our customers and strengthen our relationships. That’s how we have won and continue to maintain the faith that 7000+ companies bestow upon us for their business calls management. As MyOperator customer, you will be entitled to our premier customer care, 24*7. Whenever you need technical help, need to add a new feature, or need any help with your IVR system, you can always call us on +91 92129 92129 and our customer support team will be there for you.
IVR system with smart features
The IVR system provided by MyOperator comes with rare cloud telephony features. Live call transfer facility and 99.99% uptime are two of them. With live call transfer, your agents can refer customers to other agents without disconnecting the call. The resolution of customer issues on a single call leads to a higher satisfaction rate. MyOperator IVR system is hosted on the cloud. You neither have to set up any hardware nor spend money on capital expenditure. MyOperator provides an online setup of the IVR system. Once you sign up, our team will set up an IVR system for your business in less than one business day.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.