About Amazon:

Amazon, the global ecommerce leader, has a significant share of India’s multi-billion dollar ecommerce market. With the prime focus on e-commerce, cloud computing, digital streaming, and artificial intelligence, the company operates with more than 7,50,000 employees located in different parts of the world.

Problem Statement

Amazon believes in scaling up faster using technology, simplifying processes, and rigorously auditing itself to disrupt and reinvent HR industry standards. Intending to implement the Future of Work for their HR department as well, Amazon wanted a modern and effective way of making their recruitment process more convenient.

Every day, Amazon receives thousands of job applications in connection to job openings published by the corporation for various departments and states. For their HR team, it was a demanding process to sort through these potential applicants and establish contact with each of them. They had to streamline their screening procedure in order to minimize the workload of their HR executives.

MyOperator’s Solution:

MyOperator responded to Amazon’s requirements by providing them a full-fledged cloud-based call management solution to streamline their recruitment process. The cloud telephony solution consisted of:

Virtual mobile Number : A centralized number published on all platforms while posting job vacancies.

Multi-level IVR : With the state names added in the IVR menu wherever job vacancies are open.

API integration : Advanced level integration between our IVR solution and CSV sheets, accessible by the Amazon HR team. The contact details, along with the selected state/keypad, are updated on this sheet in real-time.

Key Results

  1. Easy availability of relevant data
  2. Increase in on-call connect time between the candidate and the concerned HR professional, optimizing candidate experiences
  3. State-by-state distribution of the applicant list to the hiring team
  4. Equal distribution of candidates throughout the HR team's regional members
  5. Effective call transfer with real-time updates
  6. A significant reduction in HR's manual task handling process

Customer speaks

MyOperator not only efficiently catered to our given requirements but also simplified it further with their advanced features. Our call volume remains significantly high and we really appreciate how the MyOperator solution has been steady all this while.

- Anuraag Tapkir, Recruitment Manager, Amazon

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