What is IVR Service?
Interactive voice response service is a cloud telephony system that enables your customers to get the required information or connect with the support team as per their need with the help of pre-recorded voice responses and dial pad inputs.
Integrate IVR service with your existing business number in just a few minutes.
Get pre-recorded greetings and IVR menu in real-time for all the incoming calls.
Use customers’ IVR inputs to connect them with the right agent or department and avoid any hassle.
Enjoy advanced calling features including multi-level IVR, automatic call routing, recording, and tracking.
Customers in 97+ countries
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Save money (and time)
Time is money! IVR service helps in saving your as well as your customer’s time. Customers seek fast responses and IVR service delivers the same with utmost efficiency. IVR service comes with custom-built menus as per your business needs that can accelerate incoming calls, precisely route calls, or even schedule follow-ups. By enabling customers to respond to IVR options with ease by voice or touchpad, IVR service allows your customer to immediately get the information they’re seeking or have their call routed to the agent to resolve the query. IVR service gives real-time responses and helps your customers get their issues resolved as soon as possible, eventually making them happy!
Score more customers
Incorporating IVR service for your brand will bring in professionalism and help in building a good image of your business. IVR service offers you variety, i.e, you can customize your greeting, menus, and voice response according to the need of your business. Using customized greetings and menus will help you build an engagement strategy for your business. A caller is more likely to avail of your services if their first experience with your brand is pleasant. IVR service helps you give that to your callers, therefore, increasing the number of quality leads.
Maintain 24*7 support system
It is no secret that your customers call you according to their convenience and not yours. They might call you at 5 in the morning or even as late as 2 in the night depending upon their needs and convenience. But having 24*7 functioning staff for the support team is humanly impossible. Keeping your prospect customers in queue is also not an option as they might go for a competitor if they have to wait. IVR service solves this problem too! IVR service can take up unlimited incoming calls without making your customers wait or having any of the calls go unanswered. Moreover, it even helps in scheduling follow-ups and callbacks without chaos. Give rest to your agents while constantly attending to your customers as well.
Less workload and improved productivity
Imagine you call a customer care number and find it busy, and even after calling 100 times the number is still busy. Infuriating right? Then why let your customers go through the same! IVR service helps you respond immediately to all the callers without fail. Furthermore, it reduces workload and increases the productivity of your agents by reducing extravagant tasks like call routing and connecting concerned agents to the customers, now all they have to do is serve the caller. Serve more, sell more!
Set up multi-level IVR and customize according to your needs at different levels.
Give 24*7 support to callers by routing calls to concerned agents.
Integrate CRM software with your IVR service to ensure smooth functioning.
Transfer ongoing calls without disconnecting them.
Make outbound calls just by one click on the number.
Your callers can leave a message in voicemail if no agent is available.
On hold music
Keep your caller engaged while you are transferring and routing calls.
Custom greeting message
Greet your callers with a welcome message to personalize their on-call experience.
Analyze your customers' conversations to take care of what they need.
We have a mobile app to facilitate easy tracking of calls.
100% cloud based
No physical setup is required. Everything takes place on the cloud.
Analyze your daily call volume and your agents’ performances.
Explore what IVR service can do for your business.
Get our free IVR service playbook for your business. This is the ultimate guide for you if you are looking for IVR customer service or IVR telephone service and explore how IVR service can bring a positive change to your business.
Premier customer support
At MyOperator, we ensure round-the-clock support for all customers. We treat every call as an opportunity to solve a problem for our customers and strengthen our relationships. That’s how we have won and continue to maintain the faith that 7000+ companies bestow upon us for their business calls management. As a MyOperator customer, you will be entitled to our premier customer care, 24*7. Whenever you need technical help, need to add a new feature, or need any help with your IVR service solution, you can always call us on +91 92129 92129 and our customer support team will be there for you.
IVR Service with smart features
The IVR service provided by MyOperator comes with rare cloud telephony features. Live call transfer facility and 99.99% uptime are two of them. With live call transfer, your agents can refer customers to other agents without disconnecting the call. The resolution of customer issues on a single call leads to a higher satisfaction rate. MyOperator IVR service is hosted on the cloud. You neither have to set up any hardware nor spend money on capital expenditure. MyOperator provides an online setup of IVR service. Once you sign up, our team will set up an IVR service solution for your business in less than one business day.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.