Since the inception of toll-free systems back in the 1950s, businesses, as well as governments worldwide, have used toll-free numbers to their benefit, add value to their stakeholders, and as an integral part of delivering better phone experiences to their customers. Since you are here to explore how a toll-free number can help your business grow and the advantages of a Tollfree number, chances are you are interested too in getting a Tollfree number for business or venture.
To help you decide what makes a toll-free number right fit for your business, we have curated this list of pros and cons of using a toll-free number. After going through this post, you will be able to get a clear idea about how a toll-free number can help your business grow.
Without further ado, let’s dive into the benefits of a toll-free number
Toll-Free Advantages As An Enabler For Better Customer Experience And Higher Business Growth
1. 24*7 Customer Listening
The concept of a toll-free business number, including an international business number, gains significant relevance in the context of ensuring 24/7 availability for your customers.
Even during periods when your physical location is closed, this specialised number remains a steadfast communication channel, adept at disseminating information, processing orders, and addressing basic queries.
The invaluable attribute of round-the-clock accessibility not only showcases your commitment to customer service but also seamlessly accommodates diverse time zones and individual schedules. Which means that regardless of where your customers are located, they can reach out and get real-time support through a built-in IVR system.
2. No Tring-Tring: Welcome Greetings
Let’s consider three scenarios regarding the first thing you may encounter when you call a business helpline:
- “Tring-tring. Tring-tring.”
- “The number you are calling is currently busy. Please call again later.”
- “Hello, and welcome to [Your Business Name]. Thanks for calling. Your call is important to us. We are connecting you to our care executive.”
Which scenario is better? Isn’t it the third one where you are greeted with a custom message?
With a toll-free number, you can greet each of your customers with a welcome message and let them feel respected and influential.
A toll-free number not only makes your brand look more professional but also enhances the confidence of customers in your business
3. Boost Your Employees’ Productivity
With the support of Interactive Voice Response (IVR), calls coming on a toll-free number are routed to the right person in the appropriate department.
Therefore, your staff members don’t have to waste their time manually routing calls to the concerned personnel. Toll Free number’s IVR menu we’ll take care of that task, leading to significant time saving and boost in productivity of employees
4. Simplified Calling Experience
On a toll-free number, you can connect as many departments and staff members as your business needs. Therefore, to access different services, your customers don’t need to remember different telephone numbers. Instead, they can call on your toll-free number and choose the desired extension.
One of the most common examples for simplified calling experience at the back of the toll-free number is phone banking, where you call on the toll-free number of your bank and use different extensions for different banking services.
Similarly, on the toll-free number for your business, you can help customers with inquiries before purchase, after-sales support, and everything in between, depending on your unique business requirements.
5. Better Customer Care
Utilising a toll-free business number, which is essentially a free business number, holds immense potential for elevating your customer service standards.
This dedicated communication channel not only facilitates swift and instant assistance but also serves as a platform to promptly address customer inquiries, thereby fostering heightened levels of customer satisfaction.
The outcome is a favourable experience that creates a solid foundation for fostering customer loyalty and promoting recurrent business encounters.
- There is a symbiotic connection between toll-free business number and enhanced customer service
- It is important for businesses to implement it to meet customers’ demands in an efficient manner
- It plays a key role in fostering enduring and successful customer relationships
6. Caring Brand Image
Please ask one question to yourself:
“What do I feel about a business that provides me a Toll Free number to reach for a query?”
Well, you regard that business as more serious about its customer service, creating a caring brand image in your brain.
If you use a toll-free number for your business, you can create a similar model for your brand with customers.
Businesses with a caring brand image not only drive customer loyalty but also perform better on the bottom line. Also, a toll-free number is easy to remember and unique to your brand, increasing brand recall, which, as per research, can generate 20-60% more inbound leads.
7. Positive Word-Of-Mouth Marketing
One indirect benefit that a toll-free number provides to your business is encouraging positive word-of-mouth from customers, which is the best publicity you can get for your brand.
At the same time, it also prevents contrary word-of-mouth, which otherwise can hamper all your business efforts. You might ask how a toll-free number helps in all that?
Well, a toll-free number empowers your business to provide an excellent customer experience in terms of timely support and quick resolution of their concerns.
All of it leads to customers getting a delightful experience and your business getting positive word-of-mouth publicity.
8. Better Customer Retention
For the long-term growth of your business, you have to focus not only on getting new customers but retaining existing customers as well and convert them into loyal fans.
One of the most important reasons for customers to switch brands is terrible customer experience and the non-availability of timely support.
A toll-free number can help you in ensuring well-timed customer support and hassle-free experience, ultimately helping you with customer retention.
9. Lead Generation Potential
Lead Generation, which involves finding potential customers for your business, can be made easier with toll-free numbers.
Imagine toll-free numbers as special phone numbers that customers can call for free. In places like India, these are often called virtual business numbers. They are like dedicated phone lines just for businesses. So, what’s the big deal?
Well, here’s the best part: you can use these toll-free numbers to collect information from customers by playing a pre-recorded message when they call.
This message might ask them for their names, phone numbers, and other details. Such a way, you can get to know who’s interested in your products or services. But that’s not all!
These toll-free numbers can also connect customers directly to someone in your sales team who can help them. This personal touch can turn curious callers into actual customers.
So, having a free business number, especially a toll-free one, can really help you find new customers and grow your business.
10. Call Audit & Insights For Monitoring & Improvements
With the help of a live panel for toll-free calls, you can analyse call data, including the number of calls received, the number of calls missed, the location of customers, et cetera.
Call Analytics is a valuable feature provided by numerous toll-free number services, which you can easily obtain to establish a direct and professional channel for customers to contact your company’s customer care.
This feature involves the monitoring and analysis of incoming calls. The insights gained from this data provide you with a deeper understanding of how customers interact with your business. You can identify their behaviour patterns, preferences, and even pinpoint the times when call activity is at its highest.
Armed with this information, you gain the power to fine-tune your business strategies to better align with customer expectations and trends. This data-driven approach ensures that your efforts are optimised to provide top-notch customer service and engagement.
11. Geographical Reach
The introduction of a toll-free number, particularly in the context of a virtual business number or say virtual contact center solutions in a country like India, holds the potential to revolutionise your business’s geographical reach.
This specialised number, effectively transcends physical boundaries, allowing your business to engage with a wider spectrum of customers beyond your immediate locale.
The unique attribute of toll-free communication, indicated by the term “free business number,” eliminates any hesitations individuals might have about incurring long-distance charges, thereby fostering a seamless and barrier-free connection.
The strategic implementation of this toll-free mechanism paves the way for individuals hailing from diverse regions to effortlessly initiate contact, irrespective of their geographical location. Thus, your market reach can broaden as a result of this extraordinary significance.
Bonus pros: Toll-free Number
a. A Base For Business Scalability
While a customer support number is a helpline for customers, it’s a lifeline for business. It’s worth reiterating that on a toll-free number, you add a staff of as many members as your business needs. It empowers your business to take care of multiple customer calls at the same time.
Further, as your business grows, you can map more staff on a single toll-free number. Therefore, all your customers can connect with your business through a unique toll-free number.
b. A Proven Marketing Tool
There are no two opinions about a toll-free number as an incredible marketing tool. Be it any marketing campaign; a toll-free number can add value and help to generate more leads.
A study found that advertisements with a toll-free number bring about 30% more orders than ads without a toll-free number.
Also, businesses with a toll-free number are regarded as more credible, and customers associate the products and services of such organisations with better quality. In that way, a toll-free number automates a part of the branding and marketing aspect of your business.
Disadvantages of a toll-free number
Until now, there’s been one noteworthy drawback concerning the use of a toll-free number, which you can easily acquire to offer customers an accessible way to reach your company’s customer care.
The downside we’ve identified is that, because the toll-free number is free for callers, it can attract a considerable volume of calls from individuals who may not genuinely need your products or services.
This situation is especially true for businesses providing toll-free calling options, as they sometimes contend with callers who dial the toll-free number as a pastime or casual activity.
Although these types of calls might constitute a relatively minor portion of the total incoming calls on the toll-free number, they do represent a potential challenge of using a toll-free service for your business.
Furthermore, it’s important to address the perception that the cost associated with obtaining a toll-free number might be viewed as a disadvantage. However, it’s crucial to recognize that any form of marketing or efforts to build your brand invariably involves some level of cost. When you approach the acquisition of a toll-free number strategically, leveraging the services of a reputable toll-free provider while considering the intricate aspects involved, the rewards and revenue generated through the toll-free number can swiftly outweigh the initial expenses. This calculated approach can lead to a significant addition to your business profits.
Is A Toll-Free Number A Good Choice For Your Business?
Today, thanks to the affordability of toll-free systems as part of cloud telephony products, businesses of all size —small, medium, or large— can deploy the power of a toll-free number to take their customer calling experience and satisfaction level to a next level, ultimately leading to better customer retention, brand building, and more favourable bottom line.
Still unsure if a toll-free number is a right choice for your business, or why use a toll-free number? Feel free to contact our support team for any questions or give us a call on our toll-free number 1800 123 774, anytime!
To get a free demo of a toll-free number for your business, signup for a 3-day free trial of a toll-free number.