Business marketing has shifted dramatically over the last 10 years, and business owners have been challenged to adapt and thrive within this new marketing environment. The increasing competition and their innovative strategies have compelled businesses to leave no stone unturned and take all possible measures to step ahead of the opponents.
What’s notable is that customers too are aware of the tactics used by businesses to outstand themselves. Typical bragging about your clientele or giving high discount offers don’t work anymore with these new-age and well-informed customers.
So, how does a toll-free number come into the picture in the midst of all these?
Well, frankly, even toll free numbers have become quite common for consumers today. While businesses are aware of the benefits of toll free numbers, they flash their toll free number everywhere with their marketing. All this is majorly intended to construct a professional and a substantial impression in front of their customers with a professional-looking toll free number.
But, what about the companies who still don’t have an 1800 number?
To be honest, had it been 2005, I’d be like “It’s ok, if you don’t have a toll free number, you can still survive and grow”.
But, it’s 2020, and toll free numbers are no longer a luxurious option to have or not have. It’s a requisite to stay in the competition and build a more prominent image in front of your customers.
Simply said, a well-established plan of action for creating better brand recognition and sales performance can be significantly increased with an 1800 toll-free number.
Having said that, let’s dive deeper into the subject towards understanding more about the benefits of toll free number:
What is a toll free number?
1. A virtual display number starting with 1800 (in India) with multiple phone numbers mapped behind it.
2. All incoming calls placed on a toll-free number are free of charge for the callers and their calling cost is incurred by the tollfree number subscriber.
3. The toll-free number in most cases is confined to the specific country only, implying that calls from across the borders can’t be received on this number.
4. Eliminating regional restriction within the country, calls from any state will be free of cost for the caller calling the toll-free number.
5. Tollfree number can only be used to receive and forward calls on connected numbers, and not for outgoing purpose.
What are the benefits of toll free numbers?
>> To deliver the promised ‘Customer Service’
Businesses which recognize the importance of enhanced customer service tend to execute different methods to actually deliver that. Besides giving renewal offers or sending festive wishes, there’s one thing that makes the maximum impact, and that is faster resolution. No matter how much additional formalities you do with your clients, delay in their issues is a serious threat to your brand image and the service you deliver.
A toll free number assists you to connect your callers with their concerned executive directly, and also enables your team to provide redressal to the customer queries swiftly without any additional effort involved.
>> To prove business credibility & professionalism
Let’s face it, businesses don’t have many options or opportunities to prove their professionalism and to gain the trust of their customers. This is why, whatever it takes, one needs to tick all the boxes to fulfil the requisites of a reliable business.
Herein, a business contact number which at times might be unreachable or doesn’t facilitate callback on missed calls is not a very good attribute. But, a toll free business number in place eliminates all these possibilities and assists you in serving your callers in the best possible way, thus, give you an opportunity to prove to be a professional company.
>> To take an edge over competitors
One of the most important benefits of toll free numbers has been and still is branding. When a businessman compares 2-3 vendors for its requirement, there are certain factors which catch their attention, one of them would be a reliable and easily accessible business contact number.
Toll free numbers are majorly utilized by businesses to build a professional and trust-worthy image in front of their customers. These two components majorly help you step ahead of your competitors, as it’s obvious that each businessman wants to work with a credible business. So, even if your product is a little expensive, your customer will find it all worthy.
>> To make business marketing more impactful
Most of us can still remember McDonald’s and their toll free 1300-13-1300 sing-along song and adverts that used to play everywhere. As they say, the easier it is to remember, the better! Many marketing campaigns proudly flash their toll free number, encouraging you to call them and know about their product.
As one can say, marketing campaigns with a tollfree number not only increases the chances of your customer calls but also assists you in keeping a track of those calls (if you have a toll free number in place which comes with call tracking solution). Hence, taking your brand marketing one level up is undoubtedly one of the most important benefits of toll free number.
>> To prepare for future scalability & portability
Businesses work for the future and faster growth. This growth often comes with growing team size and increasing customer base. While you’ll work dedicatedly towards achieving the former, you ought to be ready with supporting solutions/software.
Benefits of toll free numbers are these only. They are extremely flexible to have 2 or 20 contact numbers mapped behind it. As the calls will be routed to your executive’s mobile phones, it would bring mobility in their working and make handling of calls much easier for them. So, your team might become 10 from 2, or shift from Jaipur to Hyderabad, your toll free number will remain the same and updated.
Do I need a toll free number?
There are distinctive kinds of businesses, all of different sizes and nature. However, one thing would be common between them and that would be the need to gain brand recognition and credibility.
How does one ensure that? You might answer good product quality of proper customer service.
Well, you’re right at your place but all this starts after your prospect connects with you or gives you a chance to prove your worth with your product quality.
Before that, the way your business appears to them, your information, your marketing, that speaks significantly for your brand credibility.
Amongst all these, professional toll-free numbers attract most eyeballs and help you achieve your objective of gaining maximal customers.
Now, once we have covered the benefits of toll free numbers, here are some more attributes that would help you make an informed decision. Check if you could relate with them:
- I have a business with high growth aspirations
- Calls are an important mode of my business communication.
- I want to ensure the best possible experience for my callers.
- I miss a lot of customer calls during holidays, I want to fix this.
- I don’t like the fact that my agents have to remain around a landline phone system.
- I have multiple business branches but I can’t afford to market them separately.
- I want to keep constant supervision on my customer calls, but without much hassle.
- I really want something effective to beat my competitors.
- I don’t believe in conventional methods, I want to leverage the updated ones to grow in my industry.
- My customers are important and I don’t want to leave any loophole in serving them effectively.
I’m sure, after going through all the above points you must have made your decision. Now, without any further delay, let’s jump to the next step.
Which is the best toll free number provider in India?
If you google right now, thousands of websites and paid ads will present in front of you pitching their toll-free number and company. It’s certain that the options of a tollfree number provider are vast in the market, but picking the right one can be a tricky thing.
Now, how should you make the right choice? Should you check their pricing page or their client base or review section, WHAT?
Well, everything is indeed crucial but here’s a list of the most important ones to refer to before you finalize your toll free number. Not everyone will actually provide you the above-mentioned benefits of toll free number:
1. Additional features available
1800 numbers are not a new feature which was launched few months back. It has been in the market for many years and now owing to the rapid advancement, toll free numbers are not sold individually but as a part of a complete package to help you optimize your business communication. What you need to do here is shortlist the vendors who actually provide you with this complete package.
For instance, MyOperator provides a comprehensive cloud-based call management solution facilitating proper reporting, recording and tracking of business calls. This ensures that your businesses supervise and optimize each aspect of your on-call customer communication.
2. Possibilities for future scalability
Your business currently would be receiving 20 calls per day, and tomorrow that number might rise to 100. Presently, 2 agents are responsible for attending customer calls, tomorrow you might hire 5 more. Businesses are born and prone to future growth and scalability. Herein, a tollfree number with limitations on calls and agent handling would turn out to be very problematic in future.
MyOperator provides different packages as per your business requirements and current call volume. You can downgrade or upgrade your plan anytime you want and the changes will be updated instantly on your assigned toll free number. Simple, isn’t it?
3. Security with the toll free number
While you subscribe a toll free number and implement a business phone system, a lot of your confidential business data is uploaded on that system. Considering the increasing digital hacking, it is necessary that you implement and connect with a secure platform which keeps your business information intact.
MyOperator is based on cloud technology which is backed by reliable and secure hosted servers. Our best in the industry Data Security measures have built unbreakable privacy and safety barriers. Our solution is built on Amazon Web Services which provides tons of security options, such as security groups, encrypted (coded form of data) data storage, secured and personalized access etc.
4. Accessibility of customer support
It’s an undeniable fact that companies will always treat you well while pitching their toll free number. Your no call will be left unattended and all your queries will be resolved patiently. But what about the circumstances once you’ve made the payment? Whenever you face any doubt, you’ll have to repetitively call them and wait to connect with the concerned person and it takes forever to get a final resolution.
Well, MyOperator is different. Our 24*7 awake Support team empowers you on driving the best out of MyOperator. Your dedicated Account manager will be there for you whenever you face even a tad of difficulty or tiny doubts about MyOperator’s use and application. We treat our customers in the best possible way 🙂
5. Feasibility in customization
Rigid plans, no options to customize them, no liberty to choose the toll free number language limitations for IVR message, phew! Many companies function with rigid and inflexible plans and have no room for customer’s tailored requirements.
Distinctive businesses have different requirements, and MyOperator understands this. We have multiple plans created for business sizes. Also, our plans can always include additional features as your business might need. Also, you may pick a toll free number of your choice from an extensive list of premium tollfree numbers provided to you.
How can I avail the benefits of toll free number in my business?
We realize the importance of a professional business phone number, and our plans are designed to cater to different requirements your business might have. The process to get a toll free number from MyOperator is very simple:
- Sign up for a free 3-day trial of your toll free number.
- Fill in the required details, i.e, your IVR message, your agent’s phone numbers.
- Complete your KYC details.
- Choose your toll free number from the given list.
- Your toll-free number and MyOperator account will be activated within 2 days of your payment.
So, implement the above-discussed benefits of toll free number in your business.