About PwC

Founded on March 26, 1983, PricewaterhouseCoopers Private Limited is one of the world’s leading consulting organisations. PricewaterhouseCoopers, also known as PwC, provides clients with a range of expert business services, such as accounting, auditing, human resources consulting, and strategy management. It is the second-largest professional services network in the world and is considered one of the Big Four accounting firms, along with Deloitte, EY and KPMG.

Problem Statement:

PricewaterhouseCoopers required a call management solution that could:

  1. Connect and track internal employees
  2. Power a helpdesk for their customers

When COVID stuck, PwC also played a key role in reaching out to its employees through a dedicated helpline. The consulting giant required a cloud telephony partner that could build enterprise grade solutions while also demonstrating agility to manage changing requirements.

The Solution:

PwC found a strong ally inMyOperator. MyOperator provided PwC with a Call Management Solution that facilitated them with call tracking and call recording features.

Key Results

MyOperator’s cloud communication platform helped PricewaterhouseCoopers to:

  1. Track all the call logs and recording of their customers
  2. Connect employees through an internal call management process
  3. Launch the COVID helpline within a day

Customer Speaks:

Our journey and experience with MyOperator has been great for the last almost 3.5 years. MyOperator helped us to launch COVID helpline for our employees within 1 day.Their support team and dedicated account manager facilities helped us a lot.

- Anirban Mukherjee, Assistant Manager - Finance, PwC

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Easily Record & Track Call Logs As Well As Run a Helpdesk Like PwC!

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