Cloud telephony, also referred to as hosted telephony, is a technology that takes your telephone system to the cloud. Unlike traditional PBX, Virtual EPABX systems can be set up at zero infrastructural cost and zero CAPEX.
There are innumerable benefits that cloud telephony offers over conventional PBX systems.
Let us look into them
Mobility and adaptability
The popularity of remote work has created an opportunity for cloud technology to excel. A cloud telephone system allows employees to access phone lines from wherever they happen to be working at the moment (as long as they have access to the internet).
Sophisticated call features
Significant improvements in calling features like IVR system, call tracking, call recording, call center software and more are available to businesses that choose to invest in cloud telephony.
Increased Efficiency
A cloud communications system’s built-in features are intended to promote increased workplace productivity. Your employees can fully concentrate on their essential daily tasks without wasting time switching between a patchwork of platforms thanks to cutting-edge call handling features like video conferencing, instant messaging, file sharing, and simple “off the shelf” or custom integrations.
let’s have a look at various cloud telephony products that businesses use to efficiently manage their calls
There are several products of cloud telephony:
#1 IVR: Interactive Voice Response interacts with customers through automatic voice response and dial pad inputs given by the customer.
#2 Toll free number: Toll free number lets your customers call you for free.
#3 Bulk SMS: It lets you send an SMS to all your customers at once.
#4 Virtual Number: It is a 10 digit phone number to which several other phone numbers can be mapped.
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