Cloud telephony solution for healthcare sector

Do not miss emergency calls of your patients with cloud telephony solution.

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cloud telephony for the healthcare sector

As reported by Business Wire, the global healthcare market is expected to grow at a CAGR of 8.9% to nearly $11,908.9 billion by 2022.

In spite of huge valuation, the Healthcare industry is still using conventional landline phone systems for handling its hospital calling operations. In the current scenario, the world is suffering from pandemic disease like SARS-CoV-2, also known as COVID-19 or coronavirus, that makes it very important for hospitals to manage emergency calls efficiently without missing any of the urgent queries. Cloud telephony is an automated call handling solution that comprises virtual numbers, IVR, CRM integration, call routing which makes call managing process easy.

Why cloud telephony system is beneficial for the healthcare industry?

Zero CAPEX cost

Establishing a bulky traditional PBX system in hospitals is not a smart move to optimise your inbound and outbound calling operations. Interestingly, cloud telephony solution is based on cloud environment i.e it is hosted as provider’s data centers, is the ultimate solution for managing calls without acquiring space and incurring hardware or maintenance costs.

cloud telephony for the healthcare sector

Self help options

IVR can work as a virtual receptionist for patients. Hospital staff can add basic queries solutions on an IVR so that patients do not need to contact the doctor for general questions. In the end this will save time and resources of both patients as well as the medical institutions. Moreover, it can be utilized irrespective of time and location constraints.

cloud telephony for the healthcare sector

Bulk SMS service

Doctors can send regular reminders to patients using bulk SMS service. Even in the situations of natural calamities, doctors can update their patients with the preventive measure to be taken care of and update them with appointment time to meet in case of emergency. Also, this facility can be used for various hospital management activities including informing about the holidays, urgent blood requirements, and emergency announcements.

cloud telephony for the healthcare sector

Book an appointment with an IVR

Scheduling doctor appointments is easy with an IVR. Patients can book an appointment round the clock which may not be possible in case of a physical receptionist. Also, chances of human errors are more as compared to modern day technologies like IVR. Moreover, IVR greets patients with professional voice greetings which leaves a good impression on your patients.

cloud telephony for the healthcare sector

Features of using a cloud phone system in hospitals

Call tracking

Track patients' calls and get a detailed analytical report about the number of calls missed/received.

On hold message

Hospitals can run disease awareness campaigns while patient calls are on hold.


IVR can be used for placing on call appointments and providing 24X7 support to patients.

Voicemail facility

Victims can record a voicemail explaining about their problems and appointments time in case of unavailability of hospital staff.

Live panel

Get a comprehensive view of patients calling regions, call recording, call logs in a realtime dashboard.

Call routing

Route your patient calls to different departments in the hospital based on their input query.

Ready to upgrade your customer communications?

Why to choose MyOperator as your cloud telephony provider?

Get 24X7 customer support

Our dedicated team is available round the clock to help you out in your difficulty. MyOperator gives you 24*7 support when you need any technical help or just have a query regarding our products or services. All you need is to raise your issue by submitting a ticket on our support portal or drop us an email on

cloud telephony for the healthcare sector

Mobile application interface

Just by installing the MyOperator application in your mobile device, you can keep a tab on your patient calls, call recordings, call reports, and booked appointments instantly. Furthermore, it also allows to route calls on different departments basis users input in keypad tones. Interestingly, this whole process doesn’t require you to carry a laptop.

Mobile application interface

10,000+ Customers Trust Us

Businesses across the globe are using MyOperator for efficient and smooth call management.

bharat petroleum

Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.


This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.


10,000+ Businesses Activated
200 Million Calls Enabled
4.5 Google Rating

#1 Ranked in India's Cloud Telephony Leadership Matrix

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Frequently Asked Questions

Got a question? We've got answers. If you have some other questions, see our support center.

What is cloud telephony in the healthcare sector?
Cloud telephony is an advanced automated call management system that is specially designed for handling patients calls and mostly used by hospitals, medical institutions, clinics, fitness centers.
  1. Real-time tracking of customer calls.
  2. Automatic call recording
  3. CRM/API integrations
  4. Detailed and insightful call reports
  5. 1800 tollfree number
The cost of a business phone system depends on your call volume and requirements, you may check the detailed pricing here.
There are multiple cloud phone system providers in the healthcare industry. What’s essential is which provider gives you add on benefits and easy customer support. MyOperator assures you multiple benefits for your business with an online phone number and 24*7 support.
  1. Sign up here for your cloud phone system.
  2. Add an IVR greeting for your callers
  3. Add your executives’ phone number to be mapped behind your Indian virtual number.
  4. Your account will be activated within a day after your KYC and payment completion.