Answer every call instantly with inbound calling solution

Your customers are calling you for answers to their questions about sales, support, billing, and all things your business has to offer. An inbound calling solution can help you answer them all!

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Answer every call instantly with inbound calling solution
What is inbound calling solution

What is inbound calling solution?

When people who are interested in your product or services call on your business phone number for inquiries and help, such calls are called inbound calling. People calling you can be your customers or prospects. To manage a large number of inbound calls, old-age solutions like landlines and plain smartphones are not enough. That’s where the inbound calling solution comes into play.

An inbound calling solution is a cloud-hosted software specially designed for handling inbound calls. Inbound call software helps you answer a large number of inbound calls using a combination of recorded inbound calling script, IVR menu connecting different departments, and a team of agents. So, when customers call on your inbound calling number, they can interact with the IVR menu, dial the desired extension and get connected to the right agent in the right department getting all support in real-time.

Answer unlimited inbound calls with multi-level customized IVR

Using multi-level IVR and customized call flow features of inbound calling software, you can add multiple departments in your IVR menu. Once it’s done, all inbound calls are instantly answered with a recorded IVR script and callers get the option to choose from the IVR menu and connect with the concerned department instantly. You can also set off-hours and off-days to route callers to voicemail during after-office hours and holidays.

How inbound calling process works?

How inbound calling process works
  1. 1
    Your customers or prospects initiate the call.

    Your customers or prospects initiate a call on your business number to contact you. They might be contacting you for sales, support, or other inquiries.

  2. 2
    Customers or prospects interact with the inbound IVR menu.

    Inbound calling software instantly answers all the inbound calls using pre-recorded welcome greetings and presents the callers with IVR menu options. Callers can select an option from a predefined set up.

  3. 3
    Call is forwarded to the right agent in the right department.

    Based on the option selected by callers, their call is forwarded to an agent in the right department where they can get answers to their questions from human agents.

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Think what you can achieve with inbound calling solution!

Instantly answer inbound calls with recorded IVR scripts

Inbound calling solution uses recorded IVR menus to interact with the callers. Using the inbound IVR menu has two prime benefits. First, it answers your inbound calls instantly. As soon as, call gets connected, callers hear the pre-set IVR menu and don't have to listen to tring-tring. Two, using predefined options in the IVR menu, callers can directly connect with the right department they need help from. For example, customers who need support can press 1, for sales they can press 2, for billing they can press 3, for general inquiries they can press 4, and so on. You can map as many departments on your inbound IVR as you need.

Instantly answer inbound calls with recorded IVR scripts

Delight and retain customers with 24*7 response

As a business person, you know that customers call you for a whole bunch of different things. To provide them help with whatever they need—be it sales, product support, or billing— you need to map different departments to your helpline number. An inbound calling solution can do that for you. On your inbound calling number, you can connect all your departments, set up an inbound IVR menu, and enable your customers to connect with concerned department 24*7, right on their phone. A 24*7 responses to inbound calls not only delight your customers but also inspire them to sing praises for your brand!

Delight and retain customers with 24*7 response

No more missed calls. No more missed business.

“The number you’re calling is busy. Please try after sometime.” — If your callers have to hear this, how many of them do you think are gonna call back? Very few, for sure! A business with growth ambitions can’t afford to lose customer calls just because all lines are busy. Enter: Inbound calling solution! With an inbound calling solution, you can instantly answer all inbound calls even when all agents are busy. Inbound calling solution adds the extra calls to the call queue and connects calls to agents as soon as they become free. Even if callers drop out from the queue, their numbers are added to the follow-up queue so that your agents can call back, making every inbound call count and managing a 100% response rate.

No more missed calls. No more missed business

Enjoy productive remote working with cloud-based inbound calls management

Inbound calling software offered by MyOperator is a 100% cloud-hosted solution and needs no capital expenditure or hardware installation. You can deploy full-fledged inbound calling solutions in minutes and add agents from different locations. Your agents can also download MyOperator mobile app and manage inbound business calls working from any location. For better staff productivity, MyOperator integrates well with CRM of your choice and allows you to remotely superwise all of your staff with the live call management panel. With CRM integration, your agents can see the entire account history for callers and provide better and faster support. And cloud-based inbound management makes remote working so effortless.

Enjoy productive remote working with cloud-based inbound calls management

Inbound calling solution features to help your business grow

Multi-level IVR

Add multiple departments and custom voice greetings to your IVR menu as per your unique business requirements.

Live call transfer

Transfer the ongoing support line from one agent or department to another without disconnecting the phone call.

Call tracking

Track all the inbound calls, responses, and follow-ups in real-time and monitor all the live calls through call management panel.

Call recording

Record all your inbound calls on a secured cloud to monitor quality and provide better training to staff for improving customer experience.

Call routing

Improve on-call customer experience by connecting callers to the right agent and department instantly with call routing.

Call forwarding

Map agent numbers at the inbound calling solution backend and redirect incoming calls to their mobile phones.

Call reports

Get better call insights with daily, weekly, and monthly inbound call analytics reports for data-driven business decisions.

Call queue

Reduce call abandonment or call dropout rate with smart call queue, quickly connecting inbound callers with available agents.

Live panel

See the real-time activity of the entire inbound calling service in one place including agent performance, call logs, and call analytics.

CRM integration

Integrate popular CRM services or custom CRM software with your inbound calling software for a smoother workflow.

Sticky agent

Connect inbound callers with the same agents they talked to earlier for better agent-customer relations and faster resolutions.

Humanoid voice

Instantly setup single or multi-level IVR menus by instantly converting your IVR scripts into IVR recordings with Humanoid-Voice.

Mobile app

Enable agents to answer inbound calls while working from anywhere with MyOperator App for Android smartphones and iPhones.

Remote teams

Set up remote teams of sales and support agents by mapping agents from different locations on your inbound calling software.

Follow-up SMS

Stay connected with customers and collect feedback by sending a follow-up SMS after answering every inbound call.

Other MyOperator solutions that customers love

Virtual call center

Virtual call center is a cloud-based call center that connects sales and support agents working remotely and enables them to attend incoming customer calls and make outbound calls using their mobile phones.

Virtual call center

Outbound call center

Outbound call center is an efficient calling solution to make effective sales calls, convert leads into customers, and manage a large volume of outbound calls with click-to-call dialer and built-in smart follow-ups.

Outbound call center

IVR system

Interactive voice response system or IVR allows your customers to interact with your business anytime, right on their phone. With IVR, your business can handle an unlimited number of calls giving you enough room to scale your business.

IVR system

7000+ Customers Trust Us

Businesses across the globe are using MyOperator for efficient and smooth call management.

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Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.

Magicpin

This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.

Sodexo

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Frequently Asked Questions

We are here to answer all your questions regarding the inbound calling solution and how it can help your business. If you have some other questions, visit our support center.

What is inbound calling?
When people who are interested in your product or services call on your business phone number for inquiries and help, such calls are called inbound calling. People calling you can be your customers who have already bought from you or prospects looking for information about your business.
When your customers or prospects initiate a call on your business number to contact you, the inbound calling solution instantly answers their calls using pre-recorded welcome greetings and presents the callers with IVR menu options. Based on the option selected by callers, their call is forwarded to an agent.
Sure. You can get a demo of inbound calling software from MyOperator. We provide a free 3-day trial of MyOperator inbound calling software. To start your free trial of inbound calling solution, you can apply online using MyOperator online signup window or call us on +91 92129 92129.
Yes, you can map all your old business phone numbers on MyOperator inbound calling software and also add new numbers. So, all the incoming calls on your old numbers can be routed through the inbound calling solution and distributed to your support agents.
For more queries regarding inbound calling solutions for your business, please visit MyOperator support center or call the MyOperator support team at +91 92129 92129.