What is inbound calling solution?
When people who are interested in your product or services call on your business phone number for inquiries and help, such calls are called inbound calling. People calling you can be your customers or prospects. To manage a large number of inbound calls, old-age solutions like landlines and plain smartphones are not enough. That’s where the inbound calling solution comes into play.
An inbound calling solution is a cloud-hosted software specially designed for handling inbound calls. Inbound call software helps you answer a large number of inbound calls using a combination of recorded inbound calling script, IVR menu connecting different departments, and a team of agents. So, when customers call on your inbound calling number, they can interact with the IVR menu, dial the desired extension and get connected to the right agent in the right department getting all support in real-time.
Answer unlimited inbound calls with multi-level customized IVR
Using multi-level IVR and customized call flow features of inbound calling software, you can add multiple departments in your IVR menu. Once it’s done, all inbound calls are instantly answered with a recorded IVR script and callers get the option to choose from the IVR menu and connect with the concerned department instantly. You can also set off-hours and off-days to route callers to voicemail during after-office hours and holidays.
Your customers or prospects initiate the call.
Your customers or prospects initiate a call on your business number to contact you. They might be contacting you for sales, support, or other inquiries.
Customers or prospects interact with the inbound IVR menu.
Inbound calling software instantly answers all the inbound calls using pre-recorded welcome greetings and presents the callers with IVR menu options. Callers can select an option from a predefined set up.
Call is forwarded to the right agent in the right department.
Based on the option selected by callers, their call is forwarded to an agent in the right department where they can get answers to their questions from human agents.
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Instantly answer inbound calls with recorded IVR scripts
Inbound calling solution uses recorded IVR menus to interact with the callers. Using the inbound IVR menu has two prime benefits. First, it answers your inbound calls instantly. As soon as, call gets connected, callers hear the pre-set IVR menu and don't have to listen to tring-tring. Two, using predefined options in the IVR menu, callers can directly connect with the right department they need help from. For example, customers who need support can press 1, for sales they can press 2, for billing they can press 3, for general inquiries they can press 4, and so on. You can map as many departments on your inbound IVR as you need.
Delight and retain customers with 24*7 response
As a business person, you know that customers call you for a whole bunch of different things. To provide them help with whatever they need—be it sales, product support, or billing— you need to map different departments to your helpline number. An inbound calling solution can do that for you. On your inbound calling number, you can connect all your departments, set up an inbound IVR menu, and enable your customers to connect with concerned department 24*7, right on their phone. A 24*7 responses to inbound calls not only delight your customers but also inspire them to sing praises for your brand!
No more missed calls. No more missed business.
“The number you’re calling is busy. Please try after sometime.” — If your callers have to hear this, how many of them do you think are gonna call back? Very few, for sure! A business with growth ambitions can’t afford to lose customer calls just because all lines are busy. Enter: Inbound calling solution! With an inbound calling solution, you can instantly answer all inbound calls even when all agents are busy. Inbound calling solution adds the extra calls to the call queue and connects calls to agents as soon as they become free. Even if callers drop out from the queue, their numbers are added to the follow-up queue so that your agents can call back, making every inbound call count and managing a 100% response rate.
Enjoy productive remote working with cloud-based inbound calls management
Inbound calling software offered by MyOperator is a 100% cloud-hosted solution and needs no capital expenditure or hardware installation. You can deploy full-fledged inbound calling solutions in minutes and add agents from different locations. Your agents can also download MyOperator mobile app and manage inbound business calls working from any location. For better staff productivity, MyOperator integrates well with CRM of your choice and allows you to remotely superwise all of your staff with the live call management panel. With CRM integration, your agents can see the entire account history for callers and provide better and faster support. And cloud-based inbound management makes remote working so effortless.
Add multiple departments and custom voice greetings to your IVR menu as per your unique business requirements.
Transfer the ongoing support line from one agent or department to another without disconnecting the phone call.
Track all the inbound calls, responses, and follow-ups in real-time and monitor all the live calls through call management panel.
Record all your inbound calls on a secured cloud to monitor quality and provide better training to staff for improving customer experience.
Improve on-call customer experience by connecting callers to the right agent and department instantly with call routing.
Map agent numbers at the inbound calling solution backend and redirect incoming calls to their mobile phones.
Get better call insights with daily, weekly, and monthly inbound call analytics reports for data-driven business decisions.
Reduce call abandonment or call dropout rate with smart call queue, quickly connecting inbound callers with available agents.
See the real-time activity of the entire inbound calling service in one place including agent performance, call logs, and call analytics.
Integrate popular CRM services or custom CRM software with your inbound calling software for a smoother workflow.
Connect inbound callers with the same agents they talked to earlier for better agent-customer relations and faster resolutions.
Instantly setup single or multi-level IVR menus by instantly converting your IVR scripts into IVR recordings with Humanoid-Voice.
Enable agents to answer inbound calls while working from anywhere with MyOperator App for Android smartphones and iPhones.
Set up remote teams of sales and support agents by mapping agents from different locations on your inbound calling software.
Stay connected with customers and collect feedback by sending a follow-up SMS after answering every inbound call.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.