Importance of Remote working during COVID
The recent Corona outbreak has triggered an anxious need for businesses to change their usual way of working. The fact that it isn’t a short-term concern, it’s highly essential for businesses to come up with an alternative. Herein, executing a productive remote working solution seems like the only way to assure the team’s well-being as well as routine business functioning.
In fact, before the COVID situation too, remote working solutions have been utilized by many organizations. This was because of the benefits of remote working solution, like providing access to a broader pool of applicants, lower administrative cost, better use of technology, increased productivity, etc.
Geographically accessible and functional
Flexible remote working means facilitating employees to work from any geographical location across the country and this could be achieved only with the best remote working solution. Having the business communication system and data secured in the cloud enhances the process significantly. It allows you to have more precise control and access to both the connected devices and valuable data.
Independent of fixed hardware setups
The idea of cloud mainly implies that the remote working solution works on virtual connectivity and doesn’t involve the installation of heavy setups. The primary attribute of cloud telephony is that it is not connected to fixed systems like traditional PBX, PRI lines, or ISDN/PSTN. This advantage itself is a vital cog in the remote working of businesses.
Cost-efficient for the long term
It won’t be wrong to mention that cloud technology substantially reduces the cost incurred by businesses in their communication system, and instead, increases the result. It enables your business to manage communication at an affordable price by removing maintenance costs, SIP Trunks, IT overheads, and so on.
Centralized virtual mobile number will be published by your business and all your customers’ calls will be handled and routed by IVR.
Calls landing on your IVR business number will be automatically routed to your executives’ mobile phones, sitting anywhere across the country.
Detailed and insightful reports of your business calls will accessible on the live panel for your supervisors to monitor the team performance.
Proper recordings of customer conversations will be stored and updated on the panel for training and evaluation purposes.
Team heads in your company can keep a thorough check on the business call-related activities on a real time-updated dashboard.
Professionals can use this feature to transfer the call to another department/agent instantly without disconnecting the ongoing call.
Your virtual number will be backed by network operators located across the country ensuring no call drops for your business.
MyOperator remote working solution can function smoothly irrespective of internet connectivity assuring your steady call handling.
99.9% uptime of calls
Our powerfully built data centres assure complete failover support at all levels and guarantees strong uptime of your calls.
Secured storage of Data
Your business data is stored on Amazon Web Services, which provides assured data storage, secured and personalized access.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.