Constant and effective tab on your customer calls is ensured with complete tracking of customer calls.
All customer conversations are recorded with the app and also stored on cloud for future reference.
Notes & reminders
Agents can set reminders in the app for customer's meeting/call & even write notes during the call.
Agents are timely notified for follow-up on missed calls and for those with no updated activity.
All reports of incoming, outgoing and missed customer calls can be seen from the mobile app.
All real-time activities related to your customer calls can be easily seen from the mobile app itself.
Monitor customer call activities on-the-go
MyOperator mobile call tracking app allows you to keep a tab on your customer calls constantly, irrespective of your location and time. You can check your business call volume, agent and department wise call reports, hear recordings of customer conversation from the mobile app itself. This helps you ensure an easy and effective monitoring of your business call activities round-the-clock.
Increase agents’ on-call productivity
Mobile call tracking app ensures timely follow up by your agents on the missed customer calls. Your agents can even set a reminder on the app to call the customer later. Also, notes can be made of all the relevant information provided by the customer during the ongoing call. These features contributes in increasing the efficiency of your agents in handling customer calls.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.