Interactive Voice Response Meaning
Interactive Voice Response—also known as Interactive Voice Response System or IVRS— is a telecommunication technology that allows callers to interact with calls using keypad or voice inputs.
Businesses use IVR technology to allow customers to interact with their sales and support systems and efficient call management.
Empower customers to interact on calls using keypad or voice inputs.
Build a self-service customer support system to provide 24*7 care.
Efficiently handle incoming business calls with smart IVR routing.
Accelerate business growth with the ability to handle unlimited calls.
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Excite your customers by calling them with your new offers
Your customers love new offers. They don’t want to miss your exciting offerings. The problem— How can you let them hear your new offers? Solution: Telemarketing. Thanks to its intelligence, you can integrate Interactive Voice Response Systems with outbound calls and make thousands or lacs of marketing calls at once. In IVR outbound calls, you can let your customers listen to your new offers and enable them to avail those offers right on the call with Interactive Voice Responses. To tap interested customers, you can connect them with an available agent or follow-up with an SMS with a link to offer and more details.
Keep customers happy by providing 24*7 support
Who likes to wait? Well, nobody! We live in a world of instant gratification. Now people want everything faster than ever. If you want to stand out with new-age customers, you need to be there for them 24*7, providing instant support. With Interactive Voice Response technology, you can build a 24*7 self-support system for your customers. By calling on your IVR support helpline, they can resolve common queries by themselves and seek agent help for complex issues. During off-business hours and holidays, customers can also leave a voice message and request a callback, making them feel heard and supported all the time.
Cheer your sales and support executives by easing their workload
Managing sales and support calls all day long is not an easy job. As your business grows, so does the call volume and workload of your call management staff. Using Interactive Voice Response technology, you can shift a big chunk of that workload on the back of IVRS. With customized IVR flow, you can transfer customers to a self-support system for most common queries and connect them with the right agents In the right departments for complex issues. It saves all the time otherwise wasted in manual picking-up and transfer of incoming calls. It also makes sure that your agents attend calls relevant to their department, making them efficient and improving job satisfaction.
Grow your business by fulfilling real customer demands
You can design a custom Interactive Voice Response menu with a series of questions asking users what problems you can solve for them and how they feel about your business. With outbound IVR calls, you can even ask them to rate your business on a scale of say one to ten. Because customers can easily respond to such IVR questions using their voice, such calls attract a much higher response rate in comparison to feedback forms where customers have to take the trouble to type the answers. Next time, if you need your customer feedback and want to understand their real demands, just use an IVR outbound call and record responses right in the cloud.
Build customized call flows with multi-level IVR.
See calls real-time activity in the live call dashboard.
Instantly setup IVR voice & make unlimited menu changes.
Keep a constant tab on your call data with call tracking.
Record calls for quality and training purposes.
Route calls based on a set of specified factors.
Send customers custom messages after every call.
Transfer call to another agent without disconnecting.
Get live reports on incoming, outgoing, & missed calls.
Make IVR calls efficiently with progressive outbound dialer.
Integrate your favorite CRM software with IVRS.
Map all agents on IVRS and build remote teams.
Premier customer support
At MyOperator, we ensure round-the-clock support for all customers. We treat every call as an opportunity to solve a problem for our customers and strengthen our relationships. That’s how we have won and continue to maintain the faith that 7000+ companies bestow upon us for their business calls management. As MyOperator customer, you will be entitled to our premier customer care, 24*7. Whenever you need technical help, add a new feature, or need any help with your Interactive Voice Response solution, you can always call us on +91 92129 92129, and our customer support team will be with you along with a solution.
Interactive Voice Response solution with smart features
Interactive Voice Response solution provided by MyOperator comes with rare cloud telephony features. Live call transfer facility and 99.99% uptime are two of them. With live call transfer, your agents can refer customers to other agents without disconnecting the call. The resolution of customer issues on a single call leads to a higher satisfaction rate. MyOperator IVR system is based on the cloud. You neither have to set up any hardware nor spend money on capital expenditure. MyOperator provides an online set up of IVRS. Once you sign up, our team will set up Interactive Voice Response technology for your business in less than one business day, along with a custom IVR menu.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.