What is progressive dialer?
Progressive dialer is an autodialer feature available with the call center solution provided by MyOperator. Once a sales or support agent has completed a call, progressive dialer automatically dials numbers from the contact list, one by one. As soon as a customer pick-up the call, it is connected to the agent.
Improve productivity of sales and support agents with less wait time between calls.
Save efforts and time wasted in manual dialing by auto dialing the numbers in the call list.
Instantly connect customers to your support executives with zero wait time.
Grow your business by serving a large number of customers with minimum resources.
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Increase productive talk time of your agents
Without the autodialer feature, your agents manually dial the contact numbers from the call list. Due to manual dialing, a big chunk of your agents’ time is wasted on dialing and waiting for customers to pick-up the call. Not all customers and prospects pick-up the call in the first instance. They may be busy, their phone may be on silent, or they may not be in the mood to take calls right away. Yet, your agents spend time waiting for customers to pick-up. Progressive dialer automates the dialing task and connects a call to an agent only when a customer has picked-up the call, making sure that your agents spend all their time talking, not dialing.
Keep your agents in good mood and spark greater conversions with customers
Remember last time when you called someone, and that person didn’t pick up your call? How did you feel? Not good, of course. It’s only human nature. Now, imagine the situation of one of your agents. He is calling (say) 20 people in an hour and (say) 10 didn’t pick-up his call. How did he feel? Well, it’s boring, mentally tolling, and not joyous. With progressive dialer on work, an agent is connected on a call only when a customer has picked-up. No manual dialing. No waiting for customers to pick-up. Besides productivity, it saves them from the frustration of waiting and call rejection and keeps them in a better mood throughout the day. And yes, happy agents pitch better and provide much greater support than unhappy ones.
Close more leads and boost your revenue
With progressive dialer software integrated into your call center solution, your sales teams can reach a massive number of prospects that can't even be imagined with manual dialing. More calls mean more prospects, more conversations, and more deal closures, keeping the conversion rate constant. If you want to hit higher revenue targets but don't have enough resources to increase your human resources, the progressive dialer can come to rescue. It automates a big chunk of your cold calling efforts and makes sure that all your agents make productive use of their time i.e. talking to prospects and converting them into customers, rather than dialing numbers and waiting.
Improve overall efficiency and effectiveness of your call center
MyOperator progressive dialer is well-integrated with the cloud call center and CRM which enables your agents to attend and make calls from any location; be it home, office, café, or anywhere else. Besides mobility, progressive dialer allows you to analyze your call data and agent performance through call center live panel, see grounds of improvement, and make smart business decisions. You can also use progressive dialer as a lead nurturing tool and vet your prospects with a series of questions through IVR before connecting them to agents. It makes sure that your agents spend time talking to only prospects who are eligible for your products and services. All these features make progressive dialer more than just an autodialer and a vital tool to build a smart call center.
Use contacts from your CRM or import the list of contacts from Google sheets & CSV files.
Automatically dial the numbers from the call list one by one as soon as an agent becomes available.
Nurture prospects through IVR questions and instantly connect them with the right agent and department.
Make automatic outbound calls to your call list and collect faster responses with IVR or voice responses.
Ensure the privacy of your customers and agents by hiding their personal numbers from each other.
Level up your business growth by reaching millions of customers with personalized calls.
Automatically distributes the calls picked-up by customers to one of the available agents.
Record every outgoing call and securely store in the cloud for staff training and quality audit.
Keep an eye on all ongoing calls and contact center performance with real-time call tracking.
Get daily call center reports along with analytics and useful data for better business decisions.
Watch real-time activity of all calls made through progressive dialer with an online call center live panel.
Use progressive dialer on-the-go by installing MyOperator mobile app on your smartphone.
Premier customer support
At MyOperator, we ensure round-the-clock support for all customers. We treat every call as an opportunity to solve a problem for our customers and strengthen our relationships. That’s how we have won and continue to maintain the faith that 10,000+ companies bestow upon us for their business calls management. As MyOperator customer, you will be entitled to our premier customer care, 24*7. Whenever you need technical help, need to add a new feature, or need any help with the MyOperator progressive dialer, you can always call us on +91 92129 92129, and our customer support team will be with you along with a solution.
Progressive dialer with exclusive features
Progressive dialer feature in cloud call center provided by MyOperator comes with rare cloud telephony features. Live call transfer facility and 99.99% uptime are two of them. With live call transfer, your agents can refer customers to other agents without disconnecting the call. The resolution of customer issues on a single call leads to a higher satisfaction rate. MyOperator call center and progressive dialer are based on the cloud. You neither have to set up any hardware nor spend money on capital expenditure. MyOperator provides an online setup of cloud call centers. Once you sign up, our team will set up your call center and progressice dialer solution in less than one business day.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.