Features of a helpline number

Call routing

Connect your callers directly with their concerned department by their input in the IVR menu.

Call recording

Keep a tab on your customer calls with timely recorded and stored customer conversations.

IVR system

Greet your callers with a professional voice message and enhance their calling experience.

Call forwarding

Bring mobility in call handling for your team as calls are forwarded directly on your agents’ number.

Call reports

Get daily reports of your incoming, outgoing and missed business calls via email and SMS.

Call tracking

Monitor all your call-related activities and ensure complete tracking of your customer calls.

Helpline number for improved customer communication

Attend multiple calls simultaneously

Business helpline number is a virtual number which has several phone numbers mapped behind it. Calls coming at your helpline number are automatically forwarded to any of the connected phone numbers. This allows your team to attend multiple calls parallelly and reduces the chances of missing any customer call. It also brings mobility for your team to attend calls from their phones, eliminating the dependency on landline systems.

Attend multiple calls simultaneously

Ensure an enhanced calling experience

Your business helpline number has an attached IVR. It greets your callers with a professional and customized voice greeting. Callers can connect with their concerned department directly by simply pressing the prompted number on the keypad menu, like press 1 for sales, 2 for customer support. This ensures a faster on-call resolution for your callers and even eliminates the need for your team to manually transfer the calls.

 Ensure an enhanced calling experience

12,000+ Customers Trust Us

Businesses across the globe are using MyOperator for efficient and smooth call management.

bharat petroleum

Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.


This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.


12,000+ Businesses Activated
200 Million Calls Enabled
4.5 Google Rating

#1 Ranked in India's Cloud Telephony Leadership Matrix

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Frequently Asked Questions

Got questions? We've got answers. If you’ve some other queries, contact our support centre.

What is a customer helpline number?
A helpline number is a virtual number in nature which has multiple phone numbers mapped behind it. It acts as a centralized phone number for all your business departments and branches.
With a helpline number, you’ll get all the essential call related features like IVR, call reports, call tracking, call forwarding and more. These features will make your business call management easier and upgrade your customer calling experience.
There are multiple helpline number providers in the market, but MyOperator provides the best and exclusive features along with your helpline number. Also, we assure 24*7 customer support and 30-day refund policy as well.
The pricing usually depends on your call volume and requirements. MyOperator assures you the best possible plans for your helpline number.
You can sign up for a 3-day trial here. Or, you may contact us on 92129 92129, we’ll sign you up over the phone and help you with your demo.