Features of a helpline number
Call routing
Connect your callers directly with their concerned department by their input in the IVR menu.
Call recording
Keep a tab on your customer calls with timely recorded and stored customer conversations.
IVR system
Greet your callers with a professional voice message and enhance their calling experience.
Call forwarding
Bring mobility in call handling for your team as calls are forwarded directly on your agents’ number.
Call reports
Get daily reports of your incoming, outgoing and missed business calls via email and SMS.
Call tracking
Monitor all your call-related activities and ensure complete tracking of your customer calls.
Helpline number for improved customer communication
Attend multiple calls simultaneously
Business helpline number is a virtual number which has several phone numbers mapped behind it. Calls coming at your helpline number are automatically forwarded to any of the connected phone numbers. This allows your team to attend multiple calls parallelly and reduces the chances of missing any customer call. It also brings mobility for your team to attend calls from their phones, eliminating the dependency on landline systems.
Ensure an enhanced calling experience
Your business helpline number has an attached IVR. It greets your callers with a professional and customized voice greeting. Callers can connect with their concerned department directly by simply pressing the prompted number on the keypad menu, like press 1 for sales, 2 for customer support. This ensures a faster on-call resolution for your callers and even eliminates the need for your team to manually transfer the calls.
12,000+ Customers Trust Us
Businesses across the globe are using MyOperator for efficient and smooth call management.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.
12,000+ Businesses Activated
200 Million Calls Enabled
4.5 Google Rating
#1 Ranked in India's Cloud Telephony Leadership Matrix
Frequently Asked Questions
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