Everything you need to know about call automation
Call automation technology automates your business call management process and makes your sales and support system more efficient than ever before.
100% online as it is hosted virtually on the cloud.
Reduce the chances of mistakes in call management.
Route calls effortlessly based on the dial pad inputs of the caller.
Reduce extravagant costs required for call handling setups.
Give a professional calling experience to all your callers.
Reduce the waiting time of your customer using smart call automation software.
Compatible with many other advanced call management features.
Customers in 97+ countries
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Reliable call automation
The help you give to your customers should be consistent throughout the day regardless of the call flow and other discrepancies. Guaranteeing that you have a solid customer care service isn’t simple but for the businesses who have a call automation system, guaranteeing reliable and strong customer care is a child’s play. They claim solid customer service only on the grounds of reliability and consistency which they get because of the call automation system. There is no vacation for these businesses; they don't have awful days. This implies that when shoppers and customers call your business number, they can anticipate greatness - regardless of when they call.
Faster and better customer service on calls
For every customer, today quicker reaction times and faster goals are high on the rundown. By far the greatest advantage of utilizing a call automation system for your business is that it cuts everything from call stand-by times to the measure of time callers really need to go through on the telephone with a live specialist. This can assist with settling issues, answer questions, and address concerns all the more rapidly. It can likewise give an incredible calling experience since customers aren't stuck on the phone for more than they might want to be. This helps in reducing the call abandonment rate and gaining more customers.
Remote customer service
Are you tired of having traditional call automation solutions? Or you want to get rid of all the wiring and start a virtual customer care service center? Well, MyOperator’s call automation system has a solution to all your concerns. Our call automation system is hosted on the cloud that means it is 100% online and no physical setup or wiring is needed for the same. Furthermore, this way you can also set up a virtual customer care service center as you do not need to have a centralized office for your customer service agents.
Increased productivity of employees
The call automation system also brings certain benefits with it that might not be visible directly but have a great impact on your business indirectly. One of them is the increased productivity of your employees. Since the call automation system handles the call flow on its own without the need for any manual effort, your agents do not have to engage in tasks of call handling. All they need to do is listen to the customers and address their needs. Call automation ensures that no time is spent on tasks like call routing and therefore, eventually helps in increasing the productivity of your agents.
Set up remote teams for your business as no physical setup for call handling is required.
Use multi-level IVR with call automation to make call management more advanced and better.
Get details of all the calls through extensive call reports and utilize them for the benefit of your business.
Live call transfer
Transfer calls directly to the concerned department/agent without having to disconnect the caller.
Record all calls in the background and use them later for giving feedback and training purposes.
This feature helps you in sending SMS to multiple people all at once. This is done without any manual effort.
Direct customer calls to the right agent/department without the involvement of any manual effort.
Get real-time reports and analysis of all the incoming and outgoing calls including the agent’s performance.
On hold music
Keep your callers entertained even when they are on hold to reduce your call abandonment rate.
The call queue feature will help in reducing the on-hold time of customers by directing their call to available agents.
Make your call management easy by integrating all its parts in one place using our CRM integration. Easy management, easy call flow.
Privacy is the most important and cannot be compromised. Call masking feature hides the numbers of callers and agents from each other.
Premier customer support
At MyOperator, we ensure round-the-clock support for all customers. We treat every call as an opportunity to solve a problem for our customers and strengthen our relationships. That’s how we have won and continue to maintain the faith that 7000+ companies bestow upon us for their business calls management. As MyOperator customer, you will be entitled to our premier customer care, 24*7. Whenever you need technical help, need to add a new feature, or need any help with your call automation system, you can always call us on +91 92129 92129 and our customer support team will be there for you.
Call automation with smart features
The call automation software provided by MyOperator comes with rare cloud telephony features. Live call transfer facility and 99.99% uptime are two of them. With live call transfer, your agents can refer customers to other agents without disconnecting the call. The resolution of customer issues on a single call leads to a higher satisfaction rate. MyOperator call automation solution is hosted on the cloud. You neither have to set up any hardware nor spend money on capital expenditure. MyOperator provides an online setup of the call automation system. Once you sign up, our team will set up our call automation solution for your business in less than one business day.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.