4.5 RATED #1 ON GOOGLE

Trusted by 10,000+ customers

barbeque
foodpanda
sodexo
wow momo
bakasur
karma
makemytrip
tummy-me

Deliver Flawless Customer Communication

MyOperator delivers a suite of communication tools
for leading food, hotels and restaurant businesses. Leverage our platform for:

Enquires and Bookings

Enquires and Bookings

Manage Unlimited Orders on IVR

Scale on-call orders, room reservations and table bookings with automated IVR. Easily route calls to multiple departments, outlets and staff members.

Capture Calls on CRM

MyOperator integrates with all major CRMs enabling order capture and one-click calls directly from your CRM

Branding and Marketing

Branding and Marketing

Missed Call Marketing

Engage customers with innovative solutions such as missed call marketing. For example your customers can give you a missed call to get the menu of the day on a SMS.

Marketing Campaigns

Hyper-scale your customer engagement. Run automatic outbound voice/ SMS campaigns to promote offers. Track marketing ROI through call analytics

Brand Management

Ensure customers recognise your brand through a verified number. Leverage our Truecaller Integration to make your calls stand out.

Food Delivery

Food Delivery

Delivery Tracking

Automatically inform customers of the status of their food orders through outbound IVR or SMS.

Number Masking

Ensure customer numbers remain private with our number masking solution that can be used when delivering food orders.

Smart Number for Your Delivery/Support Staff

Equip your delivery partners with smart, simless numbers using the MyOperator Corporate Line App. Track and record all calls for 100% monitoring and quality management

Customer Speaks

Wow Momo

Wow Momo is happy to partner with MyOperator to better manage our customer communication. The best part is it’s quite easy to integrate MyOperator services and customize the solution within a day

Mr Kunal Chakraborty

General Manager – IT, Wow! Momo
Wow Momo

Tummy and Me LLP Is a fast food platform specialising in Burgers. It is one of the leading cloud based restaurants in Kerala. We started as a cloud based kitchen delivery only platform and partnered with MyOperator call management solution after going through the rave reviews it had received from its existing clients.

MUHAMMED MIDHULAJ TK

CUSTOMER ENGAGEMENT & MARKETING HEAD (Tummy and Me, Mallapuram, Kerala)
Wow Momo

Call management system is a must for managing a big organization, where call flow is so heavy. It enables us to take the calls more effectively. The best part about MyOperator is our representatives don’t need to keep sitting in front of their system. They can answer, manage calls remotely from anywhere.

Lalit Arora

Assistant Manager – Karma Lakelands
Wow Momo

MyOperator helped us in speeding up our hiring process. Their call automation intelligence enabled us in filtering and hiring suitable candidates fitting our criteria amongst thousands. The system helped us reduce our cost and more importantly helped us to save useful man hours and reduce manual efforts.

foodpanda

Wow Momo

This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allow them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.

Sodexo

Success Stories

How leading food and hospitality brands scaled with MyOperator

How Karma Lakelands, Delhi’s iconic resort, scaled customer communications on MyOperator

How Karma Lakelands, Delhi’s iconic resort, scaled customer communications on MyOperator

Karma Lakelands is a landmark property in the Delhi NCR region, getting thousands of enquiries every day. MyOperator deployed a virtual number, scalable IVR solution plus 24/7 support that:

Enabled Karma Lakelands to handle thousands of calls daily using IVR .

Helped the resort receive multiple calls in parallel and reduce the chance of missing customer, increasing call-pickup rates to 90-100%. This in turn means higher customer satisfaction and increased revenue for Karma Lakelands.

Read more
How Sodexo aces its employee engagement with MyOperator Enterprise Communication Cloud

How Sodexo aces its employee engagement with MyOperator Enterprise Communication Cloud

Sodexo is a global food services and facilities management company headquartered in Paris. Sodexo has about 50000 employees and required an efficient system to handle its HR queries.

MyOperator deployed its enterprise communication solutions including virtual numbers, call analytics and API integration with the Sodexo HR software delivering rich people insights. The solution helped Sodexo achieve:

3X faster responses time for their employee inquiries

80% reduction in manual call handling of their HR tea

Read more
How Food Panda hired more delivery staff with MyOperator Outbound IVR

How Food Panda hired more delivery staff with MyOperator Outbound IVR

Foodpanda wanted to hire more delivery boys to expand their business and meet the rising demand for delivery orders during the monsoon and winter seasons. However, they found the entire recruitment process to be extremely time-consuming because they had to manually reachout to each job applicant.

MyOperator met foodpanda's needs by providing an "Outbound IVR solution." Foodpanda was able to easily hire the best-fit candidates in broad strokes, achieving:

500% increase in the monthly outbound calls.

5 times reduction in cost incurred on per call.

Read more
How MyOperator helped Kebab Xpress boost on-call orders by 50%

How MyOperator helped Kebab Xpress boost on-call orders by 50%

MyOperator delivered a multi-location virtual number as well as IVR for Kebab Express. The solution helped Kebab Express:

Reduce churn rate by 90%

Boost on-call order retention by 50%

Read more
How MyOperator helped Kebab Xpress boost on-call orders by 50%

How Bakasur Scaled Marketing with MyOperator Toll-Free Number

MyOperator helped Bakasur go creative with their marketing by simulating a monster voice on their welcome greeting, connecting a toll-free and IVR number.

The integration helped Bakasur achieve:

Increased brand awareness

Higher traffic and recurring sales

Leads capture through call tracking

Read more
Ready to scale your brand with India’s most trusted business communication solution?

Ready to scale your brand with India’s most trusted business communication solution?

Schedule a Demo

The Complete IVR and Call Management Features For Fast Growing, Hotels & Restaurants

CRM Integration

MyOperator IVR platform integrates with all major CRMs helping you seamlessly manage leads, campaigns and customer engagement.

Multi-lingual IVR

Welcome your customers in the language they speak. Localise your IVR greetings and prompts with our muti-lingual language support.

Call Recording

All customer conversations routed on MyOperator are automatically recorded and saved in your user panel. Access recordings any time for quality or training purposes.

Single Business Number

Get a single branded virtual or toll-free number for your restaurant, delivery service or cloud kitchen.

SMS Integration

Deliver omni-channel communication. Automatically send SMS after every call to deepen customer engagement

Truecaller Integration

MyOperator integrates with Truecaller to provide you numbers with verified calling and higher pick-up rates.

Smart Automation

Automate and enhance customer service, order status checks, and more to increase team efficiency.

24x7 Support

Get dedicated support whenever you hit a snag or have any query using our IVR software.

Live Analytics And Reports

Track call performance for customer service, delivery agents, restaurants. Get daily reports on the number of calls placed, received, and missed.

Frequently Asked Questions

What is cloud telephony?
Cloud telephony, also known as hosted telephony, is a technology that moves your phone system to the internet. Unlike traditional PBX systems, Virtual EPABX systems can be set up with no infrastructure and no CAPEX.
By using toll-free numbers, you can provide your customers with a free communication channel. Customers can make free phone calls by dialing a toll-free number. Instead of the caller, the number owner will be responsible for all incoming and outgoing call charges.
A virtual number is a 10-digit display number with multiple contact numbers assigned to it. Calls made to the virtual number are routed to any of the mapped numbers.
An IVR number is simply a virtual or toll-free number with the addition of IVR. When you dial an IVR number, the voice message and IVR menu will be played, and you will be able to speak with the desired restaurant directly.
  • It greets your callers with a professional voice greeting and allows them to connect directly with their concerned department/agent based on their selection in the IVR menu.Overall, it improves the caller experience and speeds up on-call resolution.
  • You can also track your restaurant call center activities in real-time with our real-time reports and dashboards.
  • With IVR you can Integrate your service with CRM and get a unified and holistic view of the customer data.
  • The Call Back feature is also available.
Established in 2013, myOperator is India’s most trusted cloud telephony platform trusted by thousands of businesses including Lenskart, Apollo, Myntra, Wow! Momo, NCERT and more. A key enabler of Digital India mission, MyOperator has been used to connect Pradhan Mantri’s Mann Ki Baat to billions plus Indians and run help-lines during major events such as Kerala flood. MyOperator is recognised as a champion in India’s cloud telephony leader matrix.
The cost of IVR/ call management software is determined by the volume of calls received, the number of agents mapped behind, and a few other factors. Our detailed pricing can be found here.
You can reach us at 9212992129 or by email at hello@myoperator.com. You can also sign up for a free trial here and we'll call you back.

10,000+ Businesses Activated
200 Million Calls Enabled
4.5 Google Rating

#1 Ranked in India's Cloud Telephony Leadership Matrix

Try MyOperator for free

#IndiaDialsOnMyOperator