Deliver Flawless Customer Communication
MyOperator delivers a suite of communication tools
for leading food, hotels and restaurant businesses. Leverage our platform for:
Enquires and Bookings
Manage Unlimited Orders on IVR
Scale on-call orders, room reservations and table bookings with automated IVR. Easily route calls to multiple departments, outlets and staff members.
Capture Calls on CRM
MyOperator integrates with all major CRMs enabling order capture and one-click calls directly from your CRM
Branding and Marketing
Missed Call Marketing
Engage customers with innovative solutions such as missed call marketing. For example your customers can give you a missed call to get the menu of the day on a SMS.
Hyper-scale your customer engagement. Run automatic outbound voice/ SMS campaigns to promote offers. Track marketing ROI through call analytics
Ensure customers recognise your brand through a verified number. Leverage our Truecaller Integration to make your calls stand out.
Automatically inform customers of the status of their food orders through outbound IVR or SMS.
Ensure customer numbers remain private with our number masking solution that can be used when delivering food orders.
Smart Number for Your Delivery/Support Staff
Equip your delivery partners with smart, simless numbers using the MyOperator Corporate Line App. Track and record all calls for 100% monitoring and quality management
Wow Momo is happy to partner with MyOperator to better manage our customer communication. The best part is it’s quite easy to integrate MyOperator services and customize the solution within a day
Mr Kunal ChakrabortyGeneral Manager – IT, Wow! Momo
Tummy and Me LLP Is a fast food platform specialising in Burgers. It is one of the leading cloud based restaurants in Kerala. We started as a cloud based kitchen delivery only platform and partnered with MyOperator call management solution after going through the rave reviews it had received from its existing clients.
MUHAMMED MIDHULAJ TKCUSTOMER ENGAGEMENT & MARKETING HEAD (Tummy and Me, Mallapuram, Kerala)
Call management system is a must for managing a big organization, where call flow is so heavy. It enables us to take the calls more effectively. The best part about MyOperator is our representatives don’t need to keep sitting in front of their system. They can answer, manage calls remotely from anywhere.
Lalit AroraAssistant Manager – Karma Lakelands
MyOperator helped us in speeding up our hiring process. Their call automation intelligence enabled us in filtering and hiring suitable candidates fitting our criteria amongst thousands. The system helped us reduce our cost and more importantly helped us to save useful man hours and reduce manual efforts.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allow them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.
How leading food and hospitality brands scaled with MyOperator
How Karma Lakelands, Delhi’s iconic resort, scaled customer communications on MyOperator
Karma Lakelands is a landmark property in the Delhi NCR region, getting thousands of enquiries every day. MyOperator deployed a virtual number, scalable IVR solution plus 24/7 support that:
Enabled Karma Lakelands to handle thousands of calls daily using IVR .
Helped the resort receive multiple calls in parallel and reduce the chance of missing customer, increasing call-pickup rates to 90-100%. This in turn means higher customer satisfaction and increased revenue for Karma Lakelands.
How Sodexo aces its employee engagement with MyOperator Enterprise Communication Cloud
Sodexo is a global food services and facilities management company headquartered in Paris. Sodexo has about 50000 employees and required an efficient system to handle its HR queries.
MyOperator deployed its enterprise communication solutions including virtual numbers, call analytics and API integration with the Sodexo HR software delivering rich people insights. The solution helped Sodexo achieve:
3X faster responses time for their employee inquiries
80% reduction in manual call handling of their HR tea
How Food Panda hired more delivery staff with MyOperator Outbound IVR
Foodpanda wanted to hire more delivery boys to expand their business and meet the rising demand for delivery orders during the monsoon and winter seasons. However, they found the entire recruitment process to be extremely time-consuming because they had to manually reachout to each job applicant.
MyOperator met foodpanda's needs by providing an "Outbound IVR solution." Foodpanda was able to easily hire the best-fit candidates in broad strokes, achieving:
500% increase in the monthly outbound calls.
5 times reduction in cost incurred on per call.
How MyOperator helped Kebab Xpress boost on-call orders by 50%
MyOperator delivered a multi-location virtual number as well as IVR for Kebab Express. The solution helped Kebab Express:
Reduce churn rate by 90%
Boost on-call order retention by 50%
How Bakasur Scaled Marketing with MyOperator Toll-Free Number
MyOperator helped Bakasur go creative with their marketing by simulating a monster voice on their welcome greeting, connecting a toll-free and IVR number.
The integration helped Bakasur achieve:
Increased brand awareness
Higher traffic and recurring sales
Leads capture through call tracking
Ready to scale your brand with India’s most trusted business communication solution?
Schedule a Demo
The Complete IVR and Call Management Features For Fast Growing, Hotels & Restaurants
MyOperator IVR platform integrates with all major CRMs helping you seamlessly manage leads, campaigns and customer engagement.
Welcome your customers in the language they speak. Localise your IVR greetings and prompts with our muti-lingual language support.
All customer conversations routed on MyOperator are automatically recorded and saved in your user panel. Access recordings any time for quality or training purposes.
Single Business Number
Get a single branded virtual or toll-free number for your restaurant, delivery service or cloud kitchen.
Deliver omni-channel communication. Automatically send SMS after every call to deepen customer engagement
MyOperator integrates with Truecaller to provide you numbers with verified calling and higher pick-up rates.
Automate and enhance customer service, order status checks, and more to increase team efficiency.
Get dedicated support whenever you hit a snag or have any query using our IVR software.
Live Analytics And Reports
Track call performance for customer service, delivery agents, restaurants. Get daily reports on the number of calls placed, received, and missed.
Frequently Asked Questions
What is cloud telephony?
What is a toll-free number?
What is a virtual number?
What exactly is an IVR number?
What are the advantages of using IVR/ cloud telephony software in your food/restaurant business?
- It greets your callers with a professional voice greeting and allows them to connect directly with their concerned department/agent based on their selection in the IVR menu.Overall, it improves the caller experience and speeds up on-call resolution.
- You can also track your restaurant call center activities in real-time with our real-time reports and dashboards.
- With IVR you can Integrate your service with CRM and get a unified and holistic view of the customer data.
- The Call Back feature is also available.
Why is MyOperator the most trusted provider of IVR and call management solutions?
How much does IVR/ call management software cost?
How can I activate IVR or call management for my restaurant/food business?
10,000+ Businesses Activated
200 Million Calls Enabled
4.5 Google Rating
#1 Ranked in India's Cloud Telephony Leadership Matrix