The 1-10 metrics you should know about automated call recording
Let’s consider these three different scenarios before channelizing why and how automated call recording is essential. #1st. Scenario: Let’s assume you are a business owner and usually you receive a high volume of calls from your customers. You have received an inquiry regarding your product, and you addressed the query as well. But while following […]
How Call Automation can transform the haywire of customer experience
There are certainly no second thoughts in saying that customer experience is one of the most prominent factors in choosing the product amongst the available options in the market. It actually matters how customers form an opinion about a particular product. The point, we are living in a customer-centric era where the voices of the […]
Call forwarding: A significant feature for your Germany virtual number
Just a few years back, people (customers) were wishing for a facility where they could easily connect with the right person in a company’s support team to file their complaint, without going through the long on-hold time. Simultaneously, businesses were looking for a similar solution to reduce their agents’ manual efforts to transfer calls from […]
Call automation system for transforming & automating business communication
Businesses often look for tools which would bring automation to their routine operations, increase the efficiency of their employees, and reduce the extra time otherwise spent in repetitive tasks. According to a report from McKinsey, 29% of customer service agent duties have the potential to be automated with technology. Reference: Boomtown Well, at least, 6/10 […]
Bulk SMS Service: Business magnet you need in 2024 for a faster growth
You must think that gone are the days when people used to send a personal message through SMS. Nowadays all the conversations take place via social media platforms like WhatsApp or Facebook. However, as per the latest stats, an average of 20 billion text messages are still being sent daily this year, translating to 7.3 […]
Business call recording solution: the winning combination
While running a business, we come across several issues which could be too small to notice but are significant when they occur. Some of those few instances which I can recall are: >> Customer is complaining about the unsatisfactory resolution he was given by one of the agents in your team. The agent has his […]
