Essential Software Tools Every Call Center Must Have for An Effective Performance
In the current digital age, despite the prevalence of online communication, customers frequently express a preference for telephone support while engaging with customer service. Have you heard about softwares to use with call center? The immediacy and personal connection inherent in conversing with a live representative over the phone fosters trust between the customer and […]
Inbound Calling – How to Manage Peak Call Volumes During Busy Seasons
Introduction Inbound calling plays a pivotal role in ensuring exceptional customer service, especially during busy seasons. Leading businesses actively seek ways to effectively handle inbound calls as it’s a lifeline for businesses. However, they face a significant challenge when a surge of incoming calls drowns call center infrastructure. To truly understand the significance of managing […]
Embracing AI for Smarter Customer Service And Much More: Those in Favour, Say AI!
With all the hype that ChatGPT, Google Bard, Grok, and Gen AI have created, we are truly living the Generation AI. And predictably companies have jumped on the AI bandwagon trying to outpace each other in rolling out gen AI solutions. The enthusiasm is admirable but I always look at technology fads through a slightly […]
What keeps a CMO up at Night? The 2023 Marketing Challenge Guide
Decreasing spans of attention. Increasing costs of media. Mushrooming competitors. Impatient customers. Fragmented experiences across channels. The list keeping CMOs up at night seems to keep growing. In 2023, marketing is one of the most competitive functions to get into and a CMO’s tenure keeps shrinking even while the markets get tougher to negotiate. According […]
Driving Customer Engagement with ChatGPT: Strategies for Success Leaders
Staying abreast of technology is no longer enough for businesses to simply stay relevant; integrating technology seamlessly into everyday operations to create new opportunities and untapped potential is essential. Customer Engagement with ChatGPT takes this concept to the next level In the current competitive landscape, businesses that successfully leverage technology will claim the top place […]
What is Lead Nurturing | #CRMbytes by MyOperator & Bigin by Zoho
At every point of the sales funnel, lead nurturing may assist you in creating tailored B2B interactions with clients and prospects. Lead nurturing can be defined as the methodical process of establishing connections with leads with the aim of converting them into qualified prospects. In order to help leads understand more about the business, its […]
