About Aakash Education
Aakash Educational Services Limited (AESL), a renowned test-prep company in India, serving students for over 35 years. They offer comprehensive preparatory services for various exams including Medical (NEET), Engineering (JEE), School/Board Exams, and Competitive Exams like NTSE, KVPY, and Olympiads. With 250+ centers nationwide, Aakash BYJU’S has a rich history of transforming the lives of countless students, helping them achieve their dreams of becoming doctors or engineers.
Problem Statement
As a leading education provider, Aakash Education were not able to manage high call volumes during peak seasons, especially after exam results or during competitive exams. It becomes difficult to connect with thousands of students efficiently within limited timeframes and collect necessary information regarding their interests and exam participation.
The Solution:
To address these challenges, Aakash Education implemented MyOperator’s integrated Call + WhatsApp solution to:
- Automate and manage calls efficiently, especially during busy times
- Connect with 60,000+ students daily
- Collect information based on student interests and track exam participation
The Results
The implementation of MyOperator has significantly improved Aakash Education communication and outreach efforts. They were able to:
- Seamlessly connect with a large number of students
- Promptly address student inquiries
- Enhance engagement during critical periods
- Streamline the admission support process
Customer speaks
During our peak seasons, where connecting with thousands of students is crucial, MyOperator has played a vital role in streamlining our communication process. The platform's ability to handle high call volumes efficiently has been invaluable to us. Additionally, the WhatsApp messaging services provided by MyOperator have proven to be very helpful in reaching out to students effectively. I am pleased with the level of support and the continuous improvements made by MyOperator, making our engagement with students smoother and more productive.
- Farooq Khan, VP of Admission Support, Aakash Education
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