Did you know that there are 50,000 businesses in India using the WhatsApp Business API, with major industries such as e-commerce, healthcare, and financial services being at the forefront?
However, to truly witness the power of this platform, businesses must approach it with a strategic mindset.
Utilizing WhatsApp Business Marketing Campaigns, companies can create highly effective and measurable marketing efforts that directly impact customer satisfaction.
Explore this detailed guide on how to run WhatsApp marketing campaigns to set the stage for a comprehensive exploration of the pivotal role WhatsApp plays in modern marketing strategies.
Why Use Whatsapp Marketing Campaigns?
WhatsApp can be rapidly used to create effective marketing campaigns. It also boasts up to 98% open rates, making it a crucial marketing tool to create and run campaigns for any business looking to interact with customers.
WhatsApp marketing campaigns are a type of messenger promotion that involves advertising an organization on WhatsApp. Here are some key points to justify why use WhatsApp marketing campaigns.
1. Simplify Sales And Marketing
You can design a marketing campaign with conversational intent by personalizing the message or image according to the user’s intent and relevance.
With continuous customer interactions and guidance, you can actually help users make their decisions to purchase.
- WhatsApp lets lots of people know about deals new products, or company updates with one click by sending the product information to big groups.
- With WhatsApp API you can answer questions, suggest products, and fix problems right in the app.
- Do simple jobs, like answering common questions or handling basic purchases by setting up chatbots for sales.
2. Personal Interactions
Personal interactions with the users include sending specific marketing messages to possible customers in order to generate organic leads.
By using the WhatsApp API, businesses can offer smooth personal chats that boost customer involvement by involving them in loyalty programs which include exclusive and personalized offers and help make more money.
- Account management: Send key updates, receipts, and reminders about appointments in order to follow efficient account management.
- Get in touch with current customers and leads to make sales for a better sales outreach.
3. Broadcast to a Huge User Base
The broadcast feature of WhatsApp API allows companies to send focused messages to big groups of users, which helps grow their business and keep customers interested.
To attract Gen Z and to promote testimonials many businesses use this feature in WhatsApp API rather than email marketing to increase conversion rates.
- Sending lots of notices about sales, discounts, or special deals.
- Sharing updates about company news, products, or what the company offers.
- Sending surveys and polls to get their thoughts and you can send alerts about offers of their own interest based upon the surveys.
4. Schedule WhatsApp Message Campaigns
By scheduling the WhatsApp Message campaigns you can send targeted follow-ups to leads who abandoned their purchases or demo requests. There is much more you can do with this feature which includes a product Launch Campaign, Holiday promotions, and Subscription Renewal Reminders.
Here are some use cases for Schedule WhatsApp Message campaigns for Business Developments.
- You can share News and Promotions: Share news, updates, and exclusive promotions to keep customers engaged.
- You can schedule event invitations, reminders, and confirmations for conferences, sales, and more.
- You can schedule WhatsApp message campaigns to onboard new customers with informative messages and tutorials.
5. Measure and Evaluate
WhatsApp API is a powerful tool for businesses to measure and evaluate the effectiveness of their marketing efforts.
One use case is lead generation, where a business can use WhatsApp to send targeted campaigns to potential customers and track the number of responses.
Another use case is customer support, where businesses can use WhatsApp as a channel for customers to send messages and track the resolution of issues.
By following and evaluating these two main things it helps to rectify the mistakes made by the company in marketing and enables companies to understand their customers in a better way.
6. Turn Interest Into Sales
WhatsApp API helps businesses turn interest into sales by following main user engagement factors like giving instant product information, seamless appointment scheduling, and providing rich media content.
Retentions can also happen with old customers by giving excellent post-customer support. Here’s how companies can use WhatsApp Business API to boost sales.
- You can send in-app messages to reach out to people who’ve shown interest in products or services.
- You can set tailored promotions and offers to interested customers, which leads to more sales.
- The main thing is that you can set up automatic inventory updates and let customers know when the products they want are back in stock.
7. Gain Customer Retention
WhatsApp API has many ways to help businesses keep their customers happy and loyal, which leads to growth. The main thing is that you can set up ways to reward customers for buying again and for every referral they make about you.
One more main feature is that you can integrate self-service options for customers to access FAQs and other troubleshooting guides directly in WhatsApp and can gain Customer Relations. Check out some of the other factors.
- You can use WhatsApp to send automatic replies, keep customers in the loop about their orders, and lend a hand when needed.
- Getting customer thoughts is another thing where you can use WhatsApp marketing to ask customers what they think, which helps make better products and keeps customers happy.
8. Doing More with Less Through Automation
The WhatsApp Business API has a big impact on how businesses can do more with less and automate their growth. Businesses can use WhatsApp with their CRM to handle common customer questions. This cuts down on your support team’s workload.
You can also implement automated drip campaigns using the WhatsApp API in order to nurture leads by sending messages that can provide valuable insights and promotional offers about your products. Here are some ways to use it.
- Get and process orders through WhatsApp. This means less manual work and faster order completion.
- Set up and remind people about appointments using WhatsApp. This leads to fewer missed appointments and keeps customers more involved.
Types of Whatsapp Marketing Campaigns
WhatsApp marketing campaigns can take various forms, but here are some common types that most companies use to get a surge in their customers.
Broadcast Messages
Sending the same message to many users at once on WhatsApp API is called broadcasting. This comes in handy for marketing making big announcements, or getting urgent news out to a lot of people.
To do this, you’ll need to use WhatsApp’s business API, which gives you a way to talk to your customers through code. Your app sends a request to WhatsApp, and then WhatsApp delivers your message to all the users you want to reach.
Keep in mind though, that you can use this service if you’re a business with a phone number that WhatsApp has checked and approved.
Example: Netflix made its inactive users active by sending broadcasting messages sending alert messages of new movie releases and updates of the user’s last watched web series.
Transactional Messages
Transactional messages in WhatsApp API are pre-approved messages that businesses send to customers. These messages can be templates or messages that don’t need a reply from the recipient.
WhatsApp offers a separate WhatsApp Business API to send these types of messages. Companies can use this API to send transactional messages to their customers. These include order confirmations, shipping updates, and password reset links.
WhatsApp marks these messages as “transactional” to set them apart from personal chats between individuals on the platform.
Example: WTF achieved a 23% increase in conversions within two weeks using WhatsApp promotional messages, generating INR 70 to 80 lakh in business by leveraging WhatsApp as a primary communication channel, and improving customer engagement and brand recall value through an omnichannel marketing approach.
Promotional Messages
Messages that promote a business or organization through the WhatsApp Business API are known as promotional messages. These messages aim to raise awareness, get people involved, and even lead to sales.
Companies need to get a Business API and follow WhatsApp’s rules to send these messages. WhatsApp doesn’t allow promotional messages to be sent from the WhatsApp Business app keeping this feature only for the Business API.
Businesses can use promotional messages to do things like tell people about new products, share special offers, and invite customers to events.
Example: Lenskart used MyOperator’s WhatsApp API to send promotional messages by sending a one-day offer on their products which in turn resulted in great sales and cut their cost of campaigns to a large scale.
How To Start Your WhatsApp Marketing Campaigns?
Whether you’re a business owner or a marketer these steps will help you to run effective WhatsApp Marketing campaigns.
Step 1: Create and Connect Your WhatsApp API Account
- Install the WhatsApp Business app from your app store.
- Follow the setup instructions to create your business profile.
Step 2: Connect to the WhatsApp API
- To scale your marketing, apply for the WhatsApp Business API.
- Follow the API documentation to integrate automated messaging and other tools with your account.
Step 3: Collect and Segment Customer Contacts
- Collect phone numbers from existing customers, leads, and potential clients via your website, social media, or in-person interactions.
- Divide your contacts into relevant groups, such as new leads, loyal customers, or based on specific product interests. This allows for targeted messaging.
- Clearly define what you want to achieve, whether it’s sales, customer support, or engagement.
- Use conversational and concise language, avoiding spammy phrases. Incorporate multimedia like images, videos, and audio to enhance engagement.
Step 4: Promote Your WhatsApp Channel
- Share your WhatsApp number on your website, social media profiles, and other marketing materials.
- Offer exclusive content, discounts, or updates to encourage users to opt-in to your WhatsApp communications.
Step 5: Follow WhatsApp’s Guidelines
- Adhere to WhatsApp’s anti-spam policies. Do not send unsolicited messages or overwhelm users with too much content.
- Use broadcast channels for group messaging judiciously and respect user preferences to avoid being intrusive.
Why Choose MyOperator as Your WhatsApp Marketing Campaign Provider?
With the informative guidance above and a clear view and understanding of the best WhatsApp marketing strategies, MyOperator has good experience and an innovative team that can uplift your Marketing Value among the users and can easily make you inactive audiences and active members promising a Bright future for your company.
