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What is VoIP? How Startups are Scaling Big with This Technology?

What is VoIP?
MyOperator / Blog / What is VoIP? How Startups are Scaling Big with This Technology?

VoIP phone systems have transformed corporate communications by enabling everyone, from small startups to large corporations, to use cutting-edge telecom services.

Traditional corporate phones are being replaced by VoIP as it is simpler to install, operate, and adjust to changing needs. 

Traditional systems are expensive to implement and difficult to scale.

Remote work became widely accepted during the epidemic, and cloud-based communication tools like VoIP in India saw a sharp rise in demand.

VoIP system purchases make sense since they enhance communication, result in cost savings, and provide the latest technology.

Most small enterprises are bound to go through challenges as they grow. Your company will eventually outgrow itself as you progress.

VoIP phone systems

You will soon encounter several roadblocks, such as deciding whether to:

  • Keep your team small and effective or expand it by hiring more people.
  • Stay self-funded or raise money.
  • Stay within your market segment or broaden your horizons.
  • Buy other startups or be bought.

Do not dismiss your prospects for scaling in a situation like this, and do not let the demands of success ruin your company by letting it fall under its own weight.

VoIP: What is it?

VoIP is a technology that makes it possible to communicate verbally via the internet rather than through conventional phone lines.

Through an IP network, it transforms analogue voice impulses into digital data packets for transmission. 

This eliminates the need for pricey traditional phone lines by enabling businesses to make and receive calls using their internet connection.

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So, in what way can a VoIP system satisfy the needs of startups? 

VoIP (Voice over Internet Protocol) systems meet the needs of small businesses or startups in several key ways. Firstly, they provide affordable communication options.

Traditional phone systems can be expensive to establish and maintain, and small businesses frequently have limited financial resources.

By utilising internet connectivity, VoIP removes the need for dedicated phone lines and lowers long-distance or international calling rates.

Startups may profit greatly from these cost savings because they will have more money to invest in other areas of expansion and improvement.

Furthermore, VoIP systems provide improved mobility and flexibility. It is advantageous for small businesses to be able to place and receive calls from any location with an internet connection, especially for those with remote or mobile workforces. 

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VoIP makes it possible for mobile workers, remote employees, and personnel on the go to communicate without interruption. 

With features like call forwarding and mobile access to office extensions, small firms can achieve constant contact and collaboration, resulting in increased efficiency and productivity.

Modern VoIP systems come with several functions:

  • Video conferences
  • Smart call management.
  • Includes alerts and notifications.
  • Rejection of an anonymous call.
  • Sending texts.
  • Voice calls and voicemails
  • Call rating, screening, and recording.
  • Speed dial, auto-attendant, and VoIP caller ID.
  • IVR (interactive voice response) 
  • Do Not Disturb (DND).
  • Reporting as well as analytics for calls.
Smart Call Management

What kind of VoIP services are available?

Are you curious to know how to set up VoIP? Let’s explore the kinds of VoIP services that are available:

1. VoIP on-premises

Here, the Private Branch exchange (PBX) hardware is set up inside your company’s space.

A PBX is a company phone system that includes inbound and outbound lines as well as additional call management tools.

The upkeep and updating of the system in this situation is your responsibility.

 Additionally, you will implement security systems and get control over how it operates.

To facilitate the phone connection, it does, however, require a significant upfront payment in addition to a minimum monthly fee.

2. Cloud-hosted VoIP

Instead of being installed on-premises, PBX equipment is immediately hosted by cloud-based VoIP systems (cloud PBX solution). 

Businesses utilising this must connect their configured IP telephones to their LAN.

The advantage it offers businesses is that the phone supplier will take care of maintaining and upgrading the system.

Additionally, these systems just charge a minimal monthly price per user rather than any up-front charges.

Cloud-hosted VoIP

How are startups using VoIP to scale up quickly?

Let’s discover why VoIP is better:

1. Virtual assistance for customers.

VoIP is being used by startups to create virtual customer service centres.

Startups can offer round-the-clock customer assistance to a global customer base. 

It can be done by deploying VoIP systems and remote customer service agents, assuring high customer satisfaction levels, and extending their market reach.

2. Extension to other countries

Without having actual offices, VoIP enables firms to develop a local presence in several locations. 

Startups can establish a local presence by acquiring local virtual calling phone numbers in India, making it simple for customers to contact them.

For entrepreneurs aiming to grow their businesses internationally, this approach has been effective.

VOIP Technology

3. Collaboration at its best

VoIP is being used by startups with remote teams to promote seamless communication. 

Teams may efficiently work regardless of their physical locations using tools like conference calling and video conferencing. 

This improves collaboration, increases output, and promotes the expansion of businesses.

What advantages does VoIP have for small businesses?

The cost of sustaining excellent communication is one of the biggest issues for small businesses.

Small businesses also struggle to grow their customer base while managing limited team members and budget. 

1. VoIP systems require less upkeep

Traditional phone maintenance can occasionally be a pain in the neck. 

It includes setting up phone lines, performing timely upgrades, replacing phones, etc. 

In addition to the financial costs, office workers may lose some productive time as a result.

It may interfere with normal service while undergoing repair, maintenance, and replacement. 

Such interruptions can harm a company’s cash flow and might even damage its brand image. 

VoIP systems can aid in the smooth operation of small enterprises because they are simpler to maintain.

Businesses can save significant costs on equipment upgrades, repairs, and maintenance contracts.

VoIP systems enable remote maintenance and troubleshooting. 

IT teams can access and manage the system from anywhere, eliminating the need for on-site visits and reducing downtime.

VoIP systems receive regular software updates and feature enhancements from the service provider.

These updates are usually automatic, ensuring that businesses always have access to the latest functionalities and security patches without any additional effort or cost.

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2. Mobile and adaptable

Startups can escape the restrictions of traditional phone networks through VoIP.

With an internet connection, workers may place and receive calls from anywhere, enabling remote work and increasing productivity

Additionally, startups can access their VoIP system via a variety of devices, including laptops, cell phones, or IP desk phones, offering more flexibility and convenience.

VoIP local number mobility enables consumers to have a single, reachable number that works wherever they are. 

This simplifies communication and does away with the need for different contact numbers. 

Having a consistent business phone number ensures easy contact for clients and co-workers, whether users are at their desks, working remotely, or on the go, enhancing accessibility and convenience.

3. VoIP increases worker productivity

A major issue for small firms is keeping a productive crew. 

Due to their limited resources, they cannot afford to hire a significant number of people.

Therefore, it is essential to improve employee productivity and workflow. VoIP enables you to do just that.

One such function is sequential dialling, which allows calls to be quickly routed to unoccupied personnel. 

Small firms can automate monotonous tasks with the use of innovative features like interactive voice response, freeing up staff time for more significant work.

automate monotonous tasks with VOIP

4. The VoIP technology is portable

VoIP number for business portability is one of it’s key advantages for small enterprises.

Your simple telephone system can be easily moved in a hassle-free way.

VoIP systems let users work from any location as long as they have internet connectivity.

Most small firms can function remotely even if they cannot afford to rent offices. 

VoIP solutions enable efficient remote operations as employees can access the company’s communication systems from anywhere outside the physical headquarters.

Employees can place and receive calls using their mobile phones, laptops, and other devices. 

Employees can instantly connect to the system and can talk with their customers.

Efficient remote operations for SMEs

5. Enhanced capabilities and integration

VoIP has a wide range of modern communication applications that can increase output and improve client relations. 

Among other capabilities, startups can take advantage of call forwarding, voicemail to email transcription, call recording, and virtual Indian number phone lines

Additionally, it offers the ability to easily connect with other corporate systems and apps, like customer relationship management (CRM) software.

This integration empowers entrepreneurs to boost productivity and optimise their operations effectively.

In summary, VoIP technology provides startups with a flexible, feature-rich, and affordable communication solution. 

Using VoIP, startups can expand reach, improve operations, and enhance customer experiences, leading to accelerated growth and success in the evolving business landscape.

About The Author
Sudeepta Bora
Say hello to Sudeepta! With years of content marketing experience in diverse domains, she's now a pro copywriter and marketer in the ever-changing world of Technology. When not at work, she explores her passions for travel, art, photography, and tech, turning each day into a learning adventure.

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