Ever felt like giving up on that prospect you’re so religiously following? I am sure you have been there when you are on the edge of giving up and looking for that one motivation to keep you going by someone to motivate you or that one quote to help you rise again. And this happens with everyone once in a while— You, me, and everyone else around.
Customer service is one of the most challenging jobs ever, sometimes it’s energetic and rewarding, sometimes it just drains you and leaves you demotivated. Time and again, it has been proven that customer service is critical for building customer loyalty and retaining them as well as for business growth. But to drive business growth, you need to be motivated first, and then only you will be able to improve your customer service experience and make your customers really happy and delighted.
To motivate you on your difficult days, we have curated a list of some amazing yet motivational customer service quotes. Read them to know your worth and how capable you are, and how your extraordinary work can change the face of your business.
Best customer service quotes to keep you inspired
Our hand-picked collection of best customer service quotes:
- “Life is for service.” – Fred Rogers
- Strive not to be a success, but rather to be of value.” – Albert Einstein
- “To give without any reward, or any notice, has a special quality of its own.” – Anne Morrow Lindeberg
- “Successful people are always looking for opportunities to help others. Unsuccessful people are always asking, ‘What’s in it for me?‘” – Brian Tracy, Author and Motivational Speaker
- Don’t dwell on what went wrong. Instead, focus on what to do next. Spend your energies on moving forward toward finding the answer.” – Denis Waitley, Author and Motivational Speaker
- “I like to listen. I have learned a great deal from listening carefully. Most people never listen.” – Ernest Hemingway, Author and Journalist
- To listen closely and reply well is the highest perfection we are able to attain in the art of conversation.” – François de La Rochefoucauld
- What do we live for if not to make life less difficult for each other?” – George Eliot, Novelist
- “Happiness is a by-product of an effort to make someone else happy.” – Gretta Palmer
- “Most people spend more time and energy going around problems than in trying to solve them.” – Henry Ford
- Two important things are to have a genuine interest in people and to be kind to them. Kindness, I’ve discovered, is everything.” – Isaac Bashevis Singer
- “Your most unhappy customers are your greatest source of learning”. _Bill Gates
- “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change”.-Charles Darwin
- “The goal as a company is to have customer service that is not just the best but legendary”.-Sam Walton
- “If you do build a great experience, customers tell each other about that. Word of mouth is very powerful”.-Jeff Bezos, CEO Amazon.com
- In the end, the customer doesn’t know, or care, if you are small or large as an organisation. She or he only focuses on the garment hanging on the rail in the store”.-Giorgio Armani
- “Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans.”―Ken Blanchard
- “Ease your customers’ pain.” -Hazel Edwards
- “Treat the customer like you would want to be treated. Period.” -Brad Schweig
- “Make a customer, not a sale.” – Katherine Barchetti
- “Satisfaction is a rating. Loyalty is a brand.” – Shep Hyken
- “Do what you do so well that they will want to see it again and bring their friends.” – Walt Disney
- “You’ll never have a product or price advantage again. They can be too easily duplicated. But a strong customer service culture cannot be copied.” – Jerry Fritz
- “How you think about your customer influences how you respond to them.” – Marilyn Suttle
- “If people believe they share values with a company, they will stay loyal to the brand” – Howard Schultz
- “People don’t care how much you know until they know how much you care.” – Theodore Roosevelt
- “Customers will never love a company until the employees love it first.” – Simon Sinek
- “If you are not taking care of your customer, your competitor will.” – Bob Hooey
- “Nothing is so contagious as enthusiasm.” – Samuel Taylor Coleridge
- “When you serve the customer better, they always return on your investment.” – Kara Parlin
- “Ask your customers to be part of the solution, and don’t view them as part of the problem.” – Alan Weiss
- “Courteous treatment will make a customer a walking advertisement.” – J. C. Penny
- “It takes months to find a customer… seconds to lose one.” – Vince Lombardi
- “Be genuine. Be remarkable. Be worth connecting with.” – Seth Godin
- “Great customer service doesn’t mean that the customer is always right, it means that the customer is always honoured.” – Chris LoCurto
- “The customer is why we are here. If we take good care of them, they’ll give us good reason to come back.” – Jenny McKenzie
- “The goal of a company is to have customer service that is not just the best but legendary.” – Sam Walton
- “Customers who are merely satisfied remain your customers only as long as everything goes their way.” – Chip Bell
- “A brand for a company is like a reputation for a person. You earn a reputation by trying to do hard things well.” – Jeff Bezos
- “Excellent firms don’t believe in excellence – only in constant improvement and constant change.” –Tom Peters
- “People will soon forget what you said. They will NEVER forget how you made them feel.” – Dr Maya Angelou
- “Building a good customer experience does not happen by accident. It happens by design.” – Clare Muscutt
- “Management is doing things right; leadership is doing the right things.” – Peter Drucker
- “In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.” – Doug Warner
- “Every day we’re saying, ‘How can we keep the customer happy? How can we get ahead in innovation by doing this?’… because if we don’t, somebody else will.”– Bill Gates
- “The more you engage with customers, the clearer things become and the easier it is to determine what you should be doing.” – John Russell
- “The purpose of a business is to create and keep customers.” – Theodore Levitt
- “If you’re not serving the customer, your job is to be serving someone who is.” – Jan Carlzon
- “Customer experience is the next competitive battleground. It’s where business is going to be won or lost.” – Tom Knighton
- “Good customer service costs less than bad customer service.” – Sally Gronow, Customer Manager Welsh Water
- “Seek first to understand. Then to be understood.” – Stephen Covey, Author “The Seven Habits of Highly Effective People”
- “Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.” – Kevin Stirtz
- “We are what we repeatedly do. Excellence, therefore, is not an act but a habit.” – Aristotle
- “After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers.” – Kōnosuke Matsushita
- “Success is the sum of small efforts, repeated day in and day out.” – Robert Collier
- “Revolve your world around the customer and more customers will revolve around you.” – Heather Williams
- “Understanding what customers do allows you to predict what they will do next.” – Colin Shaw
- “Most people do not listen with the intent to understand; they listen with the intent to reply.” – Stephen R. Covey
- “Look after the customer and the business will take care of itself.” – Ray Kroc
- “Quality is remembered long after the price is forgotten.” – Gucci Family Slogan
- “Customer service shouldn’t just be a department, it should be the entire company.” – Tony Hsieh, CEO Zappos
- “Customer service represents the heart of a brand in the hearts of its customers.” – Kate Nasser, Speaker and Trainer
- “Motivation comes from working on things we care about. It also comes from working with people we care about.” – Sheryl Sandberg
- “If you cannot do great things, do small things in a great way.” – Napoleon Hill
- “Failure is not the opposite of success; it’s part of success.” – Arianna Huffington
- “Culture in a company is: how do people behave when you’re not looking.” – Ben Horowitz
- “Sales without Customer Service is like stuffing money into a pocket full of holes.” – David Tooman, Customer Service Professional
- “If you just communicate, you can get by. But if you communicate skillfully, you can work miracles.” – Jim Rohn, Author and Motivational Speaker
- “Leaders must exemplify integrity and earn the trust of their teams through their everyday actions.” – Marillyn Hewson
- “Here is a simple but powerful rule: Always give people more than what they expect to get.” – Nelson Boswell, Author of Inner Peace
- “If you wonder what getting and keeping the right employees has to do with getting and keeping the right customers, the answer is everything.” – Frederick Reichheld
- “Stop doing dumb things to customers.” – Peter Massey
- “Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work.” – Steve Jobs, Co-founder Apple
- “The most important thing in communication is hearing what isn’t said.” – Peter Drucker, Best-Selling Author
- “Be genuine. Be remarkable. Be worth connecting with.” – Seth Godin
- “The customer is why we are here. If we take good care of them, they’ll give us good reason to come back.” – Jenny McKenzie
- “The goal of a company is to have customer service that is not just the best but legendary.” – Sam Walton
- “Customers who are merely satisfied remain your customers only as long as everything goes their way.” – Chip Bell
- “Companies designed for success in the 20th century won’t be successful in the 21st”– Kevin Howard
- “One customer well taken care of could be more valuable than $10,000 worth of advertising.”– Jim Rohn
- “Consumers are statistics. Customers are people.” – Stanley Marcus
- “One thing talk can’t accomplish, however, is communication. This is because everybody’s talking too much to pay attention to what anyone else is saying.” – P. J. O’Rourke
- “There are three kinds of lies: lies, damned lies and statistics.” – Benjamin Disraeli
- “Greatness is not a function of circumstance. Greatness, it turns out, is largely a matter of conscious choice, and discipline.” – James C. Collins
- “When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.” – Dale Carnegie
- “We must learn what customers really want, not what they say they want or what we think they should want.” – Eric Ries
- “In the long arc of time, you are only relevant if customers love you.” – Tim Cook
- “Body language and tone of voice – not words – are our most powerful assessment tools.” – Christopher Voss
- “If you love your customer to death, you can’t go wrong.” – Graham Day, Lawyer and Corporate Director
- “Everyone in an organisation should be involved with customer service, not only are they feeling the customer but they are getting a feeling for what’s not working.” – Penny Handscomb, Chief People Officer at Mind Candy
- “Sales without Customer Service is like stuffing money into a pocket full of holes.” – David Tooman, Customer Service Professional
- “My definition of ‘innovative’ is providing value to the customer.” – Mary Barra
- “Culture in a company is: how do people behave when you’re not looking.” – Ben Horowitz
- “Face the simple fact before it gets involved. Solve the small problem before it becomes big.” – Lao Tzu, Philosopher
- “Our greatest asset is the customer! Treat each customer as if they are the only one!” – Laurice Leitao
- “Courteous treatment will make a customer a walking advertisement.” – James Cash Penney
- “Customer service is the new marketing, it’s what differentiates one business from another.” – Jay Baer
- “Companies must realize that they are no longer competing against the guy down the street… they’re competing with every other experience a customer has.” – Dan Gingiss
- “Words of comfort, skillfully administered, are the oldest therapy known to man.” – Louis Nizer, Lawyer
Here is a catch: To keep you inspired, these quotes aren’t enough. To get the best, you need to understand the importance of balance and motivation for leading and being a part of a successful customer service and sales team. Understanding your team as a whole and as individuals is crucial. What are their individual objectives? What values do each individual offer to the team and your Cloud call center as a whole? What methods do they use to interact with customers, how may they improve? Additionally, consider exploring “how to get a toll-free number” as a potential avenue for enhancing customer communication and accessibility.
To help you further stay motivated and on track, here are a few things to keep in mind when it comes to your customer service team motivation:
Understand importance of motivation in customer service
Effective team leadership requires balance and motivation; if you start paying more attention to both, your clients can anticipate a greater quality of customer service. Let’s look at how customer care service team leaders may motivate agents to provide greater results.
Motivation and duty goes hand in hand
Earning money and taking pride in a job well done are enough incentives for some workers. They understand that it is their responsibility to be on time, meet deadlines, and give the best possible service to the customers. They are going to give it their best.
On the other hand, some find it far more difficult to stay motivated and there might be a variety of reasons for this, including an overload of work, feeling unappreciated, obnoxious coworkers, employers that are pushy, and many more reasons.
As a team leader, you must analyze or recognize when agents are uninspired and now a days with the call center software like MyOperator one can analyze the performance of the agent quickly and can find out where they are lagging, you’ll be able to see variations in productivity, dedication to good customer service, and communication gap between coworkers. To help them move forward, you need to help them understand the importance of customer service, help them realize how important their role is, and how their work fits in the overall big picture and their personal growth.
Rewarding and appreciating customer service agents
Who doesn’t like to be rewarded and appreciated for the work they do? Agents learn to associate good emotions with hard effort as they receive team recognition badges and points, it encourages them to work harder. It seems more satisfying to handle more encounters, get through them faster, make clients feel special, and resolve problems as quickly as feasible.
After all, why bother working more than you have to if you aren’t receiving anything in return? That’s why you must have your ways to motivate and appreciate your customer service team members, for small as well as big wins.
How to motivate and uplift your customer service team?
Encourage open two-way communication
When it comes to communication, it’s always a two-way street. For your company’s success you may include IVR system or a WhatsApp API in to your business, However it’s critical to have open internal communication as part of the work culture. When it comes to customer support staff, this is even more important. Besides developing vital sales-support skills, encourage your customer care representatives to communicate their thoughts and problems, and they will feel supported.
This will encourage them to improve their performance, resulting in increased customer satisfaction. Maintaining open management doors to listen to your customer care representatives will also provide you with a clear view of the difficulties your clients are encountering. So, it’s a win-win for everyone.
Set realistic goals
Setting realistic goals is essential for you as well as for your team. In case they are not able to achieve them, it will lead to disappointment which in turn leads to low work efficiency. The key to increasing your support reps’ productivity is to strike the appropriate balance when it comes to allocating support inquiries. Allocating more work than realistically possible will surely lead to burnout, costing both your company and your staff.
Setting goals and objectives that are both attainable and realistic is crucial to motivating your customer service representatives. This will also assist staff in prioritizing their tasks and staying motivated. While it’s critical to meet objectives, it’s also critical to encourage friendly competition among your customer care personnel.
Create a happy working environment
Whether it’s working remotely or working from the office, a happy work environment is a must for everyone and should be a part of your company culture. If you genuinely want to encourage your customer service staff to perform at their best, put their needs first. Several companies reward their customer service team with bonuses and benefits, but there’s more to employee motivation than money.
Let’s say your organization is working remotely and you want to create a friendly and happy work environment. Try organizing fun meetings just to gossip and chat or play fun games, set up random employees together for a meet to converse with each other, it not only helps in winding up but also uplift their morale.
Share positive customer reviews and appreciation
The ultimate responsibility of the customer service team is to solve customer problems, and seeing the customers happy and satisfied makes them happy. While a customer service representative’s duty is to respond to consumer inquiries, which means that most of the time, consumers contact you to complain. Throughout their shift, they deal with client complaints. When a support representative goes above and beyond to resolve an issue, consumers often provide good feedback and compliment the representative on their efforts. Share that positive feedback and reviews with your team and let them see the real impact of their work.
Stay motivated and deliver the bestest customer service!
Customer service quotes will give you and your team the motivation they are looking for but if you want your support team agents to offer the greatest possible service to your customers, treat your support agents well, create a happy and uplifting workplace for them, and reward and appreciate them as often as you can. I wish you the best for your customer service, a happy team, and tons of happy customers for your business.
