MyOperator in it’s most basic sense of understanding is a virtual PBX. So here is what it entails and what it doesn’t.
A PBX (Private Branch Exchange) is a private telephone network used within a company. The users of the PBX phone system share a number of outside lines for making external phone calls.
A PBX connects the internal telephones within a business and also connects thtem to the public switched telephone network (PSTN).
Virtual PBX (private branch exchange) takes this technology one step further, offering telephony services online or through the ‘cloud’. Virtual PBX is software based and works with any VoIP, SIP compliant IP phone, analog phone or softphone. It allows businesses to route external calls through a network of internal phone lines. One of the most important applications of virtual PBX is that it enhances Customer Relationship Management capabilities, allowing the organization to route calls from customers to its different departments.
Before we elaborate more on the virtual PBX, let us look at five common misconceptions that have plagued the society about what it entails.
1 The virtual PBX system is too expensive
The Virtual PBX actually has a very low upfront cost, even if you consider the cost of buying a few handsets, owing to the fact that it connects even with your existing mobile handsets. This is much lesser than purchasing a traditional PBX, which costs, at the minimum thrice the price.
Otherwise, the main investments are good internet and telephony providers. With subscription-based payment options, virtual PBX is, in truth one of the most economical of technologies.
As for the updates, this is as simple as sending the request online, and upgrading much easier and more affordable than traditional systems. This is because MyOperator is virtual! It is through the internet, and the broadband cost is generally the only thing withstanding.
Not only is virtual PBX system flexible, but also it offers scalability, which means that the company can manipulate the operator system according to its call volume. Thus, whether it is two calls or two thousand, the costs remain manageable.
2 The voice clarity is poor
Virtual PBX once had a bad reputation because of its poor voice clarity, but today, with the advancements in this field, this is no longer a problem.
In some cases virtual PBX’s voice quality tends to be even better than that of the landline. The important thing is to have a good broadband connection that guarantees uninterrupted service.
If you are still doubtful, you can always register for a free trial with MyOperator and be assured that the voice clarity is pristine.
3 Virtual PBX poses security risks
Not true. Security has improved by leaps and bounds in the virtual PBX systems. Now, not only is information held private, with the introduction of ‘pins’ and ‘keys’, only authorized personnel can access the private account of the company online.
In addition to secure systems, it also offers archives for call storage, missed call/voicemail alerts held in the private account. With VoiceTree, there is an opportunity to share call info with multiple partners of an organization through e-accounts and monitor their leads. This is another step in ensuring that secure data remains so, by circulation within the private network.
4 Virtual PBX isn’t widely used
It might not have been in the beginning, but now, Virtual PBX has become one of the most preferred technologies, owing to its ease and flexibility of communication. Usage of virtual PBX systems spans 100+ countries, which means customers all over the globe, can be linked through one virtual service provider. Nearly one fourth of the SMBs use Virtual PBX today, and the number is growing by the minute.
5 The Deployment and Management are complicated
MyOperator one of the easiest PBX systems to set-up because all the procedures are taken care of by the service provider. Once the system has been deployed, the service providers also take care of the management and servicing. Any issue with the system is simply communicated online and the errors (if any) are corrigible through the net. VoiceTree maintains it customer database and strengthens it leveraging on its superior management and seamless service.
Another myth that has been floating around is that virtual PBX requires the deployment of unified communications. This is not the case! Virtual PBX systems give the option of deploying Unified Communication only if the user desires, and provides increased productivity and profitability, which can be an advantage.
What more can we ask for? Whether you need an IVR system, a toll-free number, or a cloud Call Center solution, MyOperator is the way to go for a virtual PBX or a unified call management system.
This article is contributed by Ankitha Ramki. She is currently a student of Psychology, has written online content for magazines and worked as a reporter-journalist for the print media.
