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What is a Cloud Call Center?

A Cloud Call Center is a VoIP solution for managing calls and WhatsApp chats on one platform — no on-site/hardware setup needed. It’s great for handling customer queries across channels quickly and easily. Perfect for businesses that want to respond faster and give better support—no setup or extra equipment needed.

Businesses save costs with cloud call centers vs. traditional ones

Users see better scalability and customer satisfaction

Boost in team collabs with remote-friendly cloud call centers 

Features of Cloud Call Center

Calls + WhatsApp Simplified
Connect with customers on calls and WhatsApp effortlessly. Engage them on their favorite channel using MyOperator’s cloud solution. Boost efficiency and keep satisfaction high.
Streamline call handling and boost sales with efficient call distribution.
Monitor agent performance and customer interactions instantly. Use this call center solution to make better decisions and improve service quality.
Allow agents to mark the call status after speaking with leads or customers.
SMonitor employee efficiency by tagging breaks and spotting patterns easily.
  • Optimize call flow and never leave a customer waiting.
  • MyOperator’s advanced call queue management reduces wait times and improves the overall customer experience.
  • Personalize interactions and maintain detailed customer records in one place.
  • Sync with your existing CRM or our partner CRMs like Zoho, Bitrix24, LeadSquared, and more.
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Features of Cloud Call Center

And We Became Part Of Their Success Stories

With MyOperator's toll free solution employee relations have become stronger than ever. We are now able to provide seamless customer support and for all our Retail and Ecommerce stores.

- Amit Chaudhary, Co-Founder & CXO at Lenskart

The Lenskart Case Study

How Lenskart increased their customer engagement by 10X with MyOperator toll free solution.

Read Case Study

Our first interaction with a patient usually starts through a phone enquiry. MyOperator has helped us streamline patient enquiries generated by our awareness campaigns and promotions.

- M G Nabi Baig, Digital Marketing Head, Apollo Healthcare

The Apollo Healthcare Case Study

How Apollo Healthcare has been able to improve its marketing ROI tracking to 90-100%.

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We are happy to use the services, best that it replaces the typical EPABX system and enables us to do all the tasks using mobile phones only. MyOperator customer support is so quick, they responds to all the queries so quickly and resolve them in a few minutes.

- Lalit Arora, Assistant Manager, Karma Lakelands

The Karma Lakelands Case Study

How Karma Lakelands, Delhi’s iconic resort, aced their customer communication with MyOperator.

Read Case Study

Benefits of MyOperator Could Call Center Software

Multichannel Support

Combine IVR and WhatsApp for real-time support on a single brand number.

Scale Without Limits

Enable remote and multi-location teams with MyOperator’s flexible cloud solution.

Cut Software Costs

Stop using multiple tools for calls and WhatsApp. Save money with one affordable platform

99.9% Uptime Guarantee

10 years, 2.5 billion conversations, zero downtime. Provide 24/7 support with global backup.

One-stop Dashboard

Track calls and WhatsApp data in one dashboard to make smarter decisions every day

Unified Reporting

Get real-time reports on both calls and WhatsApp interactions in one place

Juggling multiple softwares for Call & WhatsApp?

Unify with MyOperator

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Juggling multiple softwares for Call & WhatsApp?

12000+ Customers Have Voted For Us

We are the simplest, most loved contact center for India’s MSMEs

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Frequently Asked Questions

We are here to answer all your questions regarding WhatsApp and how it can help your business. If you have some other questions, visit our support center.

What is a Cloud Call Center?
A Cloud Call Center is a smart solution that helps businesses manage inbound and outbound calls efficiently. It works over the internet, so there’s no need for bulky hardware—just seamless communication from anywhere!
It’s simple! Your customers call your business number, and our system routes the call to the right agent. You can also make outgoing calls, track conversations, and even respond via WhatsApp—all in one place.
No! MyOperator is 100% cloud-based, meaning you don’t need extra hardware or phone lines. Just log in from your computer or mobile and start managing calls instantly.
Absolutely! MyOperator integrates with popular CRMs like Zoho, Freshworks, LeadSquared and many more, so you can track customer interactions seamlessly and never lose a lead.
No worries! Our system automatically logs missed calls, sends notifications, and can even trigger an automated WhatsApp follow-up so you never lose a customer.
Does MyOperator support WhatsApp integration?
Yes! You can handle customer queries on both calls and WhatsApp from the same platform, making communication faster and more efficient.
Our IVR (Interactive Voice Response) ensures customers reach the right department without waiting. It improves call handling and provides a professional experience from the first ring.
Definitely! Whether you’re a startup or a growing business, MyOperator scales with you. No expensive setup, no complicated tech—just an easy way to manage customer calls.
We take security seriously. All calls and data are encrypted, and you get detailed logs to keep track of conversations—ensuring complete privacy and compliance.
Super easy! Just sign up, pick a plan, and start managing your calls in minutes. Need help? For any queries, please request for a free trial here or call MyOperator support team at +91 92129 92129.

12,000+ Businesses Activated
2.5 Billion Conversations Enabled
4.6 Google Rating

#1 Ranked in India's Call + WhatsApp Matrix

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