Cloud call center solution provided by MyOperator is a cloud-based solution that enables support and sales teams to manage inbound and outbound business calls efficiently and remotely.

The basic features of MyOperator cloud call center include call tracking, call recording, toll-free number integration, virtual number integration, multi-level IVR, detailed call reports, call masking, CRM integration, outbound dialer, and more.

Call center solution provided by MyOperator is designed using modern cloud telephony technology and provides state-of-the-art call center features that make it one of the best cloud call center solutions.

Cloud-based call center solutions connect your sales and support agents on an online system using cloud telephony technology. So, incoming calls are routed to the mobile phones of support agents, while sales agents can make outbound calls with the click-to-call facility.

Yes. Using MyOperator call center solution, you can switch from landlines or traditional PBX systems to cloud-based cloud call center solutions..

MyOperator call center solution services start at INR 1249 per month. For more information on cloud call center solution prices, please check the call center pricing page.

The entire set up of the call center solution is done online and takes only a few minutes to complete. To set up a call center solution for your business, you can sign up online or call MyOperator support team at +91 92129 92129.

Compared to landlines and traditional PBX systems, cloud-based call center solutions are very inexpensive, manage calls more efficiently, provide access to modern cloud telephony features, and support distributed teams.

Sure. You can sign up for a 3-day free trial of call center solutions provided by MyOperator. With your demo account, you can set up a cloud call center solution for your business and see how it works.

Yes. We can connect your old business numbers with the contact call center solution. So, you can keep using your old business numbers as well.

The entire set up of the call center solution is cloud-based and done online. It takes only a few minutes to complete the cloud call center solution set up. Once you contact the MyOperator team, your account can be set up in less than one business day.

Of course. MyOperator remote call center software is cloud-based and enables your agents to work from anywhere and you to monitor their performance in real-time.

Hosted call center solution with zero capex

The call center solution provided by MyOperator is hosted in cloud. Built with cloud telephony technology, it neither needs any capital expenditure nor any hardware set up. With MyOperator cloud call center, you can get your call center up and running in a few minutes. Such a cloud call center solution works well on your phone, tablet, as well as PC. The best part is that it is continuously updated over the cloud, just like your mobile applications, and doesn’t need any work regarding the maintenance or managing updates. Thanks to its app-like interface, even a person with zero technical knowledge can efficiently use the MyOperator call center solution with zero to minimal training.

Inbound + Outbound: 2-in-1 solution

MyOperator cloud call center solution is deliberately designed to work as an inbound as well as an outbound call center. Depending on your business needs, you can use it as an inbound call center, outbound call center, or both. Either you need an inbound solution to provide top-notch support to your customers or outbound solution to make cold calls to your business prospects, MyOperator call center solution can get the job done. With automatic call distribution functionality, call center solution makes the call handling process smoother and faster. With the click-to-call feature, sales agents can make outbound calls on a click without manually dialing up the number.

Built-in virtual receptionist to handle large call volume

Integrated with the Interactive Voice Response (IVR) system, the cloud call center solution provided by MyOperator also works as a virtual receptionist. When a customer calls on your business phone number, they are presented with an IVR menu. Depending on their inputs, they are connected with the support agent of the appropriate department. Virtual receptionist capabilities of call center solutions remove the need to transfer incoming calls to the right agent manually and enable smooth handling of a large number of calls. A virtual receptionist can also handle calls when your support agents are away. The virtual receptionist brings automation in business calls management and reduces the on-hold time with faster on-call resolution.

Capture business opportunities with a 100% response rate

You will agree that every call from a customer or prospect is a business opportunity. Missed calls mean missed opportunities for business. To ensure a 100% response rate, MyOperator cloud call center provides a dedicated system to manage missed calls. In the first place, our call center solution attempts to connect the incoming calls to all available agents. If no agent is available, the caller is provided with the option to leave a voice message, and such missed calls are added in the follow up queue. When your agents are back, they can go through the follow-up queue and make sure that all missed calls are answered. Response to all incoming calls means higher customer satisfaction and zero missed opportunities.

Call center offers primarily one channel of communication to your customers. While contact center offers advanced omni-channel contact channels including text/ SMS/ WhatsApp/ Chat.

MyOperator provides advanced call management with multi-channel integrations including SMS/ WhatsApp. It also connects with any CRM solution and gives advanced AI-powered reporting to give you a contact center solution.

For any queries regarding call center solutions for your business, please call the MyOperator support team at +91 92129 92129.

The choice of the best calling software for a call center depends on various factors such as your specific needs, budget, and scalability requirements. Hosted call center software, which is controlled remotely, and business call center software made to streamline call operations are two common choices in the field of online call center software. It is advisable to research several call center software providers and ask for a call center software demo in order to choose which solution best fits the requirements of your business.

A call management software system, often referred to as call center tracking software, is a comprehensive tool that helps organisations efficiently handle incoming and outgoing calls. It enables businesses to manage call routing, monitor call quality, and analyse call data for better decision-making. This software plays a crucial role in enhancing customer service and overall call center productivity. You can find a suitable call center solution provider to implement and customise a call management software system tailored to your needs.

Call centers commonly use a variety of calling software solutions to optimise their operations. Some of the popular choices include online call center software, hosted call center software, and business call center software. The selection depends on factors like the size of the call center, the volume of calls, and the specific features required. To determine the most suitable option, it is recommended to engage with a call center software provider who can offer guidance and possibly provide a call center software demo for evaluation. To know more, click here.

Call management refers to the strategic and operational processes involved in handling incoming and outgoing calls within an organisation or call center. This includes call routing, call queuing, call tracking, and call analysis. Call management software systems, such as call center tracking software, assist in efficiently managing these aspects. A reliable call center software provider can offer tailored solutions for effective call management, enhancing customer service and productivity within the call center environment.

A cloud-based software platform called CCaaS, or Contact Center as a Service, is intended to improve and streamline consumer interactions in contact centers. For managing customer contacts, including voice conversations, emails, chats, and more, it provides a number of tools and functionalities. With the flexibility and scalability of cloud computing, CCaaS platform software enables organisations to extend their operations, improve consumer experiences, and offer efficient customer support.

CCaaS, or Contact Center as a Service, in cloud computing refers to the delivery of contact center functionality through the cloud. Businesses use CCaaS (cloud-based contact center as a service) solutions rather than hosting contact center infrastructure on-premises. These solutions offer scalability, flexibility, and accessibility from anywhere with an internet connection. CCaaS in cloud computing allows organisations to efficiently manage customer interactions while reducing the complexity and costs associated with traditional on-premises contact centers.

CCaaS, or Contact Center as a Service, is used to enhance customer service by offering scalability, cost-efficiency, and flexibility. It enables remote work and lowers infrastructure costs while empowering organisations to effectively manage client contacts, adjust to shifting demands, and deliver a seamless customer experience.

UCaaS (Unified Communications as a Service) focuses on internal communication and collaboration tools for employees, such as voice and video calls, messaging, and file sharing. In contrast, CCaaS is designed for managing customer interactions, including inbound/outbound calls, emails, and chats, to enhance customer service and support. While CCaaS improves customer experiences, UCaaS connects employees, and both can work together to form an integrated communication strategy.