What is IVR?
You must have heard an automated voice or recorded message (such as Press 1 for English/Press 2 for Hindi, etc.) whenever you call customer service. Additionally, you must have entered dial pad responses in accordance with the instructions. That is an IVR.
An automated telephony system known as an IVR enables your company to communicate with callers using pre-recorded voice responses and dial pad inputs.
Types of IVR
Multi-Lingual IVR
IVR that is multilingual lets you provide services globally in a range of languages which eliminates the language barrier. Better response to customer queries, enhanced customer experience.
Fully customisable IVR
These IVR can be customized or personalized based on the business needs. With a certain IVR system, modifications can be made from any location with ease.
Self-service IVR
A sophisticated IVR system enables businesses to handle high call volumes more cost-effectively. It can identify and classify calls, as well as respond to their inquiries, all without connecting them to a live agent.
Hosted IVR
A hosted IVR enables the company to offer customer support around the clock, including after office hours. Having a hosted IVR system is the best solution for businesses looking to boost satisfaction and foster client loyalty.
Implementation Of IVR In Various Industries
IVR for Finance - Banking
IVR for Restaurants
IVR for Retail
IVR for E-commerce
Checklist for IVR Number
You absolutely need an IVR if your company answers a sizable number of customer and business calls each day. But, how can you be sure you are picking the best IVR solution?
Let us help you with a checklist of what to look for while buying an IVR solution.
Self-help
Look for the option of self-help or self-service to facilitate your customers and save time for both your agents as well as customers.
Customization in prompts
The automated voice response that a customer gets should be clear, understandable, and easy to comprehend. For that, you need to look if customizations are possible, can you offer region-based local language adaptation of IVR prompts, and if prompts can be easily changed as per your business’s needs
Hosting Options
The next thing to look for is where your IVR solution is being hosted. A cloud-based IVR solution will help you keep your capital and operating costs down. Also, a cloud IVR solution will be more scalable and reliable. Look for trusted operators in this space.
Available Integrations
Integrations always make working easier and better and help in maintaining the workflow. Look out if the CRM, marketing or sales applications that you use for your business can be integrated into the IVR system or not. Check if your IVR operator gives you easy API-based integrations to enterprise applications.
Real-Time analysis
Look out if your IVR system gives you real-time analysis is available or not. If you need to handle huge call volumes then you must have access to real-time analytics to understand your customer communication efficiency.
Call queue updates
The aim of opting for advanced telephony solutions is to provide quick service to your customers. So check if the IVR solution informs the callers of their position on the queue and leaves the decision to them if they want to stay on-call or call back at a different time.
How do I set up IVR?
You can set up IVR for your business with the following simple steps.
Step 1
Take the IVR demo
Sign up with us for a quick demo of IVR service with your email id and phone number.
Step 2
Talk to our expert
Our expert will connect with you and explain to you about the working and benefits of IVR
Step 3
IVR will be activated
As per your requirements, your IVR will be activated after your payment and KYC completion.
All about IVR and its value for your business
Let us try understanding how businesses use IVR to improve their value. Read More
Why is IVR important?
IVR is important for businesses today as it brings the required automation and easier to their call handling. It majorly eliminates the manual effort of your team used in handling and transferring the calls. It brings in team mobility as your incoming calls are routed to your executive’s mobile phones. This call routing is done basis the caller’s selection in the IVR menu, hence the IVR full form, Interactive voice response.
How do you use IVR?
An IVR call is an on-call connection established between the caller and your executive. It facilitates your team to take calls directly from their mobile phones, eliminating their dependency on landline phone systems. Your IVR business number will be promoted in front and calls will be forwarded to different agents parallelly, minimizing the chances of missing any business call. You can use IVR for your sales or support calls or even for marketing purposes.
Which is the best IVR provider?
MyOperator is the best IVR provider in the Indian market as we assure you round the clock customer support, online panel with real-time updated logs, 99.9% uptime of your calls, geographical redundant networks to guarantee minimal call drops of your business number. Our IVR solution is built with the latest security measures which confirm 100% protection of your customer data.
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