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Trusted by 12,000+ customers

Happay
Muthoot Homefin
Loantap
HDFC Ergo
Art Housing Finance
Canara HSBC

Power Secure Customer Engagement For BFSI With MyOperator

24/7 Multichannel Support

24/7 Multichannel Support

Cloud Contact Center

Make it easy for your customers to reach out to you by utilizing 24x7 omnichannel support through IVR and WhatsApp bots.

Toll-free + Multi-level IVR

Equip your multi-level IVR system with a centralized toll-free number, providing individualized helplines for each branch.

Set-up Your Contact Center

Automated WhatsApp Communications

Automated WhatsApp Communications

Self-service Chatbots

Attend customer queries 24x7 related to new offers, account information, transaction status, or general inquiries through WhatsApp Chatbot.

Financial Planning Assistance

Offer personalised services or connect your customers with related financial experts through WhatsApp chatbot.

Automated Reminder Alerts

Send automated WhatsApp reminders for EMIs, payments by customizing reminders based on individual preferences.

Set-up WhatsApp Automation

Secured & Trusted Communications

Secured & Trusted Communications

Number Masking Solutions

Protect the privacy of both customers and agents during phone interactions with two-way number protection solution.

Security-compliant

Ensure maximum data protection with an ISO/EIC 27001:2013 certified solution, compliant with the guidelines of Information Security Management System.

Truecaller Integration

Build brand trust with Truecaller verified badge and maximize call pick up rates when you reach out to your customers.

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Sales & Support Mobility

Sales & Support Mobility

MyOperator Corporate Line App

Hyper-connect your field sales and support calling teams with app-based virtual numbers. Track performance with recording and analytics.

CRM integration

Sync easily with major CRMs such as Zoho CRM, Freshworks, Leadsquared, and more to give your team players a 360-degree customer view.

Explore Mobility Solutions

Built-in Campaign Management

Built-in Campaign Management

Missed Call Solutions

Allow your customers to give a missed call to your virtual number and automatically trigger a personalized response via callback, SMS, or WhatsApp.

SMS/Outbound Campaigns

Convert leads into sales with SMS and automated call-blast campaigns tailored for financial services.

WhatsApp Promotions

Run marketing campaigns, allowing prospects to interact with chatbots to learn about financial products and services.

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Customer Speaks

Happay

MyOperator has understood our requirements and delivered the right call-messaging integration to optimize our customer engagement. Great support and easy to use product that works for our agile payment platform.

Souvik Das, Associate Product Manager

Managing inbound calls has become easier with the implementation of MyOperator. This has further led to an increase in inbound customer conversion. It also helps in retaining customers better.

Trustline

Success Stories

How Myoperator helps Happay handle millions of payment communications

Discover how Happay, a leading expense management platform, transformed its customer support operations with MyOperator's innovative call management solutions. They required a secure and scalable communication solution to deliver transaction messages and real-time payment/balance information to customers.

How Myoperator helps Happay handle millions of payment communications

MyOperator Omnichannel solution helped Happay achieve:

Seamless SMS communication into the $1Bn gross transaction value it generates annually.

High scalability by handling millions of balance enquiries and transaction SMSs with MyOperator's cloud contact center.

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How Trustline achieved 60% higher customer retention rate

How Trustline achieved 60% higher customer retention rate

Find out how Trustline, a leading financial services and investment solutions provider streamlined its customer service operations with MyOperator’s advanced call management solutions.

MyOperator helped Trustline achieve:

60% higher retention by saving missed calls from customers.

51% lesser churns with upgraded customer communication.

41% more deal closures over calls.

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Drive Customer Connectivity & Sales Success For Your BFSI/Fintech Brand

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The Complete Cloud Contact Center Features Ideal For BFSI/Fintech

Virtual Helpline Number

Get a single branded helpline number or multiple virtual numbers for distributed teams for your BFSI/Fintech business.

Multilingual IVR

Welcome callers in the language they speak. Localize your IVR greetings and prompts with our muti-lingual language support.

IVR + SMS

Deliver omni channel communication. Automatically send SMS after every call to deepen customer engagement.

CRM Integration

MyOperator IVR platform integrates with all major CRMs helping you seamlessly manage orders and customer engagement.

Truecaller Integration

MyOperator integrates with Truecaller to provide you with numbers with verified calling and higher pick-up rates.

Smart Automation

Automate and enhance customer service, status checks, and more to increase efficiency.

24x7 Support

Get dedicated support whenever you hit a snag or have any queries using our IVR software.

Live Analytics and Reports

Track the call performance of your sales/ support team. Get daily reports on the number of calls placed, received, and missed.

WhatsApp Chatbot

Ensure instant query resolutions, secure transactions, personalized finance solutions, notifications, and more.

Frequently Asked Questions

What is a cloud contact center solution, and how does it benefit the BFSI industry?
A cloud contact center solution is a virtual platform that enables BFSI businesses to handle customer interactions efficiently. It offers scalability, real-time insights, secure communication, and multi-channel support, enhancing customer experience and optimizing operations.
Cloud contact centers provide round-the-clock customer support through various channels like voice calls, WhatsApp, and chatbots. This ensures quick query resolution, personalized assistance, and better customer satisfaction.
Absolutely! MyOperator cloud contact center solutions adhere to stringent security measures, including data encryption, secure call recording, and is in compliance with the requirements of Information Security Management System ISO/EIC 27001:2013.
Of course! MyOperator Cloud contact center solution are designed for seamless integration with existing CRMs and other BFSI systems, providing a unified view of customer interactions and optimizing workflow.
Cloud contact center analytics offer real-time data insights, enabling BFSI companies to track call metrics, agent performance, customer feedback, and campaign effectiveness. This data-driven approach helps in making informed decisions and improving overall operational efficiency.
Chatbots in a cloud contact center can handle routine inquiries, provide personalized financial advice, and assist in lead generation. They improve response time, reduce agent workload, and create engaging customer experiences.
Yes, cloud contact centers facilitate lead generation through interactive voice response (IVR), WhatsApp campaigns, and personalized customer engagement. They nurture leads, resulting in higher conversions and business growth.
Cloud contact centers enable remote agent management, allowing BFSI organizations to operate seamlessly with geographically dispersed teams. Agents can handle calls, access customer data, and collaborate effectively from anywhere.
Yes, cloud contact centers offer scalable solutions, easily accommodating high call volumes during BFSI campaigns or peak business periods, ensuring no call goes unanswered.
MyOperator corporate line is an app-based mobility plan that your business can use to activate, track and record remorseful sales teams or dealers or agents.
MyOperator offers flexible pricing starting as low as rs 799 per month to manage your calls. If you are a BFSI start-up, you can also apply for our start-up credits of up to Rs 50000.
MyOperator gives a number of campaign management options including SMS, Call-blasts, Missed call dialing and Whatsapp to run campaigns on your opt-in base.
An IVR number is simply a virtual or toll-free number with the addition of IVR. When you dial an IVR number, the voice message and IVR menu will be played, and you will be able to speak with the desired branch/agent directly.
  • It greets your callers with a professional voice greeting and allows them to connect directly with their concerned branch/agent based on their selection in the IVR menu. Overall, it improves the caller experience and speeds up on-call resolution.
  • You can connect a call between the customers and the dealers using a click-to-call widget directly from a website or an app.
  • You can also track your BFSI business call center activities in real-time with our real-time reports and dashboards.
  • With IVR you can Integrate your service with CRM and get a unified and holistic view of the customer data.
  • The Call Back feature is also available.
  • Get immediate customer feedback without spending any money.
The cost of IVR/ call management software is determined by the volume of calls received, the number of agents mapped behind, and a few other factors. Our detailed pricing can be found here.
You can reach us at 9212992129 or by email at hello@myoperator.com. You can also sign up for a free trial here and we'll call you back.

12,000+ Businesses Activated
200 Million Calls Enabled
4.5 Google Rating

#1 Ranked in India's Cloud Telephony Leadership Matrix

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