What is IVR calling?
IVR calling system is a cloud-based technology that allows your customers to interact with
your business and get response through a combination of voice or dial pad inputs. When
customers call on a business phone number integrated with an IVR system, it’s called IVR
Integrate your existing business phone number with an IVR calling system in a few minutes.
Respond to every incoming call in real-time with pre-recorded greetings and IVR menu.
Connect customers to the right agent in the right department based on their IVR inputs.
Enjoy advanced calling features including multi-level IVR, automatic call routing, recording, and tracking.
Customers in 97+ countries
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Faster response time for incoming customer calls
Responding to customers’ calls as soon as they ring you is a sure way to make them happy. IVR calling lets you do that. As soon as customers call on your business phone number with IVR calling enabled, they listen to a welcome message instead of annoying "tring-tring!" IVR calling also cut the manual efforts involved in handling customer calls by automatically routing calls to the best agent for the job. On an IVR call, customers can interact with your preset IVR menu through voice or dial pad and connect to an agent faster with automatic call routing. And faster the response time, happier customers are!
Keeping customer support open. 24*7*365.
Your customer reps deserve a break but not your customer support system. Why? Well, because your customers hate to wait! They are looking for answers not in days, hours, or minutes but in seconds! Studies show that customers will not tolerate waiting time of more than 60-90 seconds on calls. If you keep them in the call queue for more than a minute, they will possibly hang up and—afraid to say— will look up to your competitors! IVR calling solution can help you keep your customer support lines open every day, 24*7, and respond to all incoming calls in real-time. In short, IVR calling makes sure that your customers remain yours!
Increased staff productivity with IVR call routing and CRM integration
Imagine a call without IVR. A customer calls, hears "tring-tring" or waits in the queue, one of your agents picks up the call, asks caller’s name-details and what they need help with, then your agent transfers the call to a staff member who can help with that customer query. With IVR calling process, all these manual tasks related to calls management are taken care of through the preset IVR menu plus call routing and callers are directly connected with the department they need help from. You can also integrate IVR calling system with CRM of your choice which further improves the staff productivity as well as the quality of your customer support.
A marketing tool to convert callers into customers
You can use IVR calling not just as a customer support channel but also as a proven marketing tool. You can place an IVR calling number in your marketing campaigns and encourage prospects to make an IVR call. Callers can be converted into hot leads by capturing their name and other required details through voice inputs, turning your IVR calling number into a lead generation machine! You can also use IVR calling to collect feedback from your customers by asking them predefined questions through IVR and collecting responses through voice or dial pad inputs. IVR calling can be used for marketing in as many ways as your creativity!
Delight your customers with personalized greetings via setting up welcome messages in your IVR calling flow.
Reduce call abandonment with instant voice response and smart call queue, quickly connecting customers with available agents.
Automatically route calls and connect callers to the right agent and department based on IVR inputs, without any human intervention.
Record all your IVR calls on a secured cloud to monitor support quality, find gaps, and provide better training to staff.
Track all the incoming calls on your IVR calling number in real-time and regularly monitor all the live calls and staff activity.
Get better call insights with daily, weekly, and monthly call analytics reports for data-driven business decisions.
Transfer the ongoing support line from one agent or department to another without disconnecting the phone call.
Integrate a popular CRM service or custom CRM software with your IVR calling system for a smoother workflow.
See the real-time activity of all IVR calls in one place including call logs, call analytics, and agent performance.
Create as many IVR samples and voice-overs as your business needs. There are no restrictions on the number of recordings.
Instantly set up single or multi-level IVR menus by mapping your voice recordings to your IVR calling number.
Create new IVR voice recordings or change old voice-overs in a click by pasting your updated scripts in the panel.
Premier customer support
At MyOperator, we ensure round-the-clock support for all customers. We treat every call as an opportunity to solve a problem for our customers and strengthen our relationships. That’s how we have won and continue to maintain the faith that 10,000+ companies bestow upon us for their business calls management. As MyOperator customer, you will be entitled to our premier customer care, 24*7. Whenever you need technical help, need to add a new feature, or need any help with your IVR calling solution, you can always call us on +91 92129 92129 and our customer support team will be there for you.
IVR calling solution with smart features
The IVR calling solution provided by MyOperator comes with rare cloud telephony features. Live call transfer facility and 99.99% uptime are two of them. With live call transfer, your agents can refer customers to other agents without disconnecting the call. The resolution of customer issues on a single call leads to a higher satisfaction rate. MyOperator IVR calling solution is hosted on the cloud. You neither have to set up any hardware nor spend money on capital expenditure. MyOperator provides an online set up of IVR calling. Once you sign up, our team will set up an IVR calling solution for your business in less than one business day.
Collaboration with MyOperator has been an amazing experience for our entire business as it has automated one of the most tedious processes of our system. This leading cloud telephony product has delivered added benefits to our business in terms of strengthening vendor experience and employee convenience.
This distinctive solution provided by MyOperator has majorly bought productivity improvement of the HR team and allowed them to effectively manage their routine tasks. The result has surpassed our expectations and the system has significantly assisted us in bringing the required ease for our employees.
10,000+ Businesses Activated
200 Million Calls Enabled
4.5 Google Rating
#1 Ranked in India's Cloud Telephony Leadership Matrix