Introduction
This case study explores how the integrated solution of Bigin by Zoho CRM and MyOperator has empowered Cleanomatics to streamline their customer interactions, enhance operational efficiency, and provide a seamless pick-up and drop-off service for their customers. Let's delve deep into the transformative journey of Cleanomatics.
About Cleanomatics
Cleanomatics is a one-stop on-demand cleaning service provider. Serving customers across five cities, they go the extra mile by offering convenient pick-up and drop-off services for clothes. Join us as we delve into Cleanomatics' remarkable journey, where they have revolutionized the cleaning industry with their exceptional services and commitment to customer satisfaction.
Problem Statement
Before using the integrated MyOperator X Bigin by Zoho CRM system, Cleanomatics faced multifold issues like:
- Inconsistent salespeople management
- No customer communication tracking system through WhatsApp or calls
- No end-to-end KPI tracking system
- No transparency between customers and clients
- No organized overview of all calls made to different departments
The Solution
MyOperator provided Cleanomatics with an integrated CRM and call management solution that helped them:
- View call logs and other related data through Bigin by Zoho CRM dashboard
- Efficient customer data management
- Seamless Integration of customer database across apps
- Easily track sales data through one CRM dashboard
- Automate call based trigger-actions and CTAs
- Track ROI of marketing campaigns
The Results:
With this integrated solution, Cleanomatics was able to achieve:
- 23% increase in customer calls
- 45% boost in sales and customer service agent productivity
- Streamlined customer communication pipeline
Customer speaks
This is an amazing integrated solution that helped us keep track of all our customer communication activities through one platform. Customer data management has never been simpler. We look forward to a successful partnership in days to come.
Apratim Banerjee - CTO, Cleanomatics
Boost Sales And Customer Service Productivity By 45% Like Cleanomatics
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