About Trustline
Trustline Securities has been a reliable name in financial services, offering a secure trading experience across its 400+ branches nationwide. Partnering with Omnesys NEST PLUS, the platform is trusted by many top brokers in India.
Problem Statement
Real-time and contextual customer interactions play a vital role in the financial sector. Despite applying innumerable measures, Trustline was unable to streamline its overall customer communication.
The reason, depending a traditional landline phone system, owing to which they were:
- bound to answer just one call at a time.
- clueless about calls they missed from customers.
- unable to follow up on those missed calls in time.
Consequently, Trustline was losing a substantial volume of calls and hence, business.
The Solution
MyOperator provided Trustline with a comprehensive call management solution that included a Multi-level IVR, Virtual Number, Toll-free number, a missed call solution, and access to analyzed call reports for timely follow-ups.
The Results:
- 41% more deal closures over calls.
- 60% higher customer retention by saving missed calls from customers.
- 51% fewer churns with upgraded customer communication.
Customer speaks
Managing inbound calls has become easier with the implementation of MyOperator. This has further led to an increase in inbound customer conversion. It also helps in retaining customers better.
- Trustline
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12,000+ Businesses Activated
200 Million Calls Enabled
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#1 Ranked in India's Cloud Telephony Leadership Matrix
