Ramadan-Special WhatsApp Campaign Ideas for Businesses to Engage Customers Effectively
As Ramadan approaches, businesses are presented with a unique opportunity to connect with their audience on a deeper level. Before diving into whatsapp business campaign ideas, it’s crucial to understand the Ramadan shopper. This period is marked by a significant surge in shopping, as consumers seek gifts for loved ones and items to celebrate Eid […]
Ultimate Guide To Mastering IVR CallFlow To Improve Customer Satisfaction
IVR – Instagram Viral Reels are fun and addictive, isn’t it? But to scale your business with unparalleled customer support, you should really look out for this game-changing IVR – Interactive Voice Response. Speaking of, in this ever-evolving dream of customer service and call center software, IVR technology has emerged as a lucid force, reshaping […]
Essential Software Tools Every Call Center Must Have for An Effective Performance
In the current digital age, despite the prevalence of online communication, customers frequently express a preference for telephone support while engaging with customer service. Have you heard about softwares to use with call center? The immediacy and personal connection inherent in conversing with a live representative over the phone fosters trust between the customer and […]
Inbound Calling – How to Manage Peak Call Volumes During Busy Seasons
Introduction Inbound calling plays a pivotal role in ensuring exceptional customer service, especially during busy seasons. Leading businesses actively seek ways to effectively handle inbound calls as it’s a lifeline for businesses. However, they face a significant challenge when a surge of incoming calls drowns call center infrastructure. To truly understand the significance of managing […]
Embracing AI for Smarter Customer Service And Much More: Those in Favour, Say AI!
With all the hype that ChatGPT, Google Bard, Grok, and Gen AI have created, we are truly living the Generation AI. And predictably companies have jumped on the AI bandwagon trying to outpace each other in rolling out gen AI solutions. The enthusiasm is admirable but I always look at technology fads through a slightly […]
What keeps a CMO up at Night? The 2023 Marketing Challenge Guide
Decreasing spans of attention. Increasing costs of media. Mushrooming competitors. Impatient customers. Fragmented experiences across channels. The list keeping CMOs up at night seems to keep growing. In 2023, marketing is one of the most competitive functions to get into and a CMO’s tenure keeps shrinking even while the markets get tougher to negotiate. According […]
