IVR for business marketing, in a new-age manner
IVR as a calling feature has often proved to be beneficial for the business departments involved in attending customer calls. It significantly reduces the effort and time of the agents to manually transfer calls from one department to another, remaining stuck to their office desk/landline to attend calls and the list (of benefits) goes on. […]
IVR for Small Business as a Contributor to Stronger Business Growth
What’s more important than Interactive Voice Response (IVR) in customer communication management? Nothing. The transformative power of IVR for small business extends beyond customer interaction. By automating routine inquiries and tasks, small businesses can allocate human resources to more complex and value-added activities. The beauty of IVR lies in its versatility. Small business IVR can […]
How to Improve Your Customer Experience with IVR
“While 80% of companies claim to offer superior customer service, only 8% of their actual customers assign them the same grade” – Customer Think Article So, why this gap? This gap between customer expectations and reality is often because of the lack of adequate feedback measures to allow customers to reach out to a brand […]
7 reasons why your business cannot do without an IVR
The Forecasts from Global Industry Analysts Inc. project, based on the demand from small and medium-sized businesses, highlights that the global market for IVR systems will reach nearly $2.8 billion by 2017. Sounds like an interesting information? It is indeed! These days, most businesses use a professional IVR voice to connect with their callers. An […]
Are your customers going unheard? Set an IVR
Mr. Rajesh wanted to book a ticket for an office conference and he browsed a couple of touring websites. He came across NineOnNine Tours, who were offering great packages for office people. He wanted to enquire in detail about the packages and therefore called the travelling agency. This how the conversation took place: Front Office: […]
How Innovation is Transforming IVR into a Marketing Tool
Do you ever wish you could build something great so that the people and the media are thoroughly excited in the similar manner as when i-phone launches its new version? This can only happen when you pitch your product differently every time you project it! Effective Marketing is crucial for all enterprises and induces sales. […]
