How to create the best call center for small business
A call center plays an integral role in building a great customer experience and customers also expect their queries to be addressed quickly. For that, you need to set up a good and full-fledged call center. Wondering how to create a call center? Don’t worry we got you covered, here are some key considerations when […]
Virtual receptionist vs actual receptionist
As they say “A good receptionist always makes a memorable entrance”. Receptionists are the first face of every business for callers and visitors. A receptionist can be a virtual receptionist as well as an actual receptionist. Let’s see how they differ from each other. An actual receptionist is an employee responsible for taking care of the […]
How To Transition Your Contact Center Workforce To Remote Working [7 Tips]
Slowly but surely, many businesses are switching up their flexibility to allow employees to work from home. It has become immensely popular due to the global pandemic as it is the only possible way for many companies that want to stay active while ensuring safe social distancing protocols. However, the fact is that the change […]
11 Ways to Evaluate and Improve Your Call Center Service
The call center is the foundation of your sales and support operations. And it requires diligent and ongoing monitoring. To manage your customer experience effectively, you need to track and measure metrics that are essential to determining call center Service and agents’ performance consistently. Why is the evaluation of call center performance important? Your call […]
Cloud Call Center vs. Onsite Call Center Staffing
If you’re starting a new business or already operating one, you’ll eventually need to decide whether to opt for cloud-based or onsite call center staffing and functionality. For those who own their own, newly established companies, there are a couple of preliminary steps to take before getting down to the decision about whether a cloud-based […]
Virtual Call Center Software: Everything you need to know
The COVID-19 pandemic has caused a big change in how businesses use technology. Instead of slowly adopting new tech over 2-3 years like they planned, they had to do it quickly because of the pandemic. Businesses had to find ways to work better, manage teams, and keep everything running smoothly, all while dealing with the […]
